4seating.comReviews 130

Purchased extra-large cuddle seat about 5 months ago and have a defective cuddle seat. I have been in contact with Richard via email and by phone. I even spoke to one of his coworkers. Both of them are giving me the runaround. The product is covered under the warranty period but they fail to resolve the problem. I spent over $1,200 and have a cuddle seat that is useless.

I have been very patient to resolve this issue among all parties, but again, 4Seating won't call back of honor the warranty.

Go to the BBB website and notice they have several complaints against them.

I will also contact the BBB, my credit card company, etc. to resolve this issue.

I'm very disappointed in 4Seating and would recommend to do elsewhere.

Beware! They don't deliver on time or so far at all. I ordered off their 24 hour products, what a joke. Its going to be over a month and I still don't have the order, its supposedly still at some warehouse. When I called customer care, the company punted the entire problem, and exported all responsibilities for the delayed and the company missing the delivery to the shipping company. Their delivery companies essentially don't care, and 4 seating will not help you at all. I took off work and waited multiple days for the delivery and never show up, or called to reschedule ( they did call on the date it was supposed to be delivered).

The customer care people are no help whatsoever, They push it off onto the shipping company and say there is nothing they can do. They also don't offer anything to retain customers.

Then when the 24 hour shipping order, was going to over a month delivery, and I tried to return the order, they tried to hit me with all these shipping fees and restocking fees. I took a screen shot of their delivery page and called my credit card company.

They don't deliver on time. They will make you wait for multiple days for the delivery and never show up. No notification or apology whatsoever. I didn't go to work for 2 days waiting for this delivery per the notification from their carrier and I am a daily paid employee.

The customer care never backs you. They always tried to justify the situation and said its all normal. Above all they were rude and unprofessional.

I warn you all folks who read my message. If you really want to have a happy shopping experience never buy from them. If something goes wrong they will never try to help you. Make sure you pay for customer service as well.

I cancelled the order after 2 weeks of waiting, which they said will be delivered on same week itself.

I am now looking for legal advice to compensate my loss of pay for 2 non-working days which they made me to wait for nothing.

Beware..

My wife and I ordered the Seatcraft Sonoma Black Leather 7000 Power seating in a "couch" configuration. First thing, I called 4seating and spoke with Zack. Great guy. Answered all my questions. I was hesitant to order anything online that I haven't seen in person. The couch came today. Better than you can imagine. Great product. I ordered the sound shaker system with it. Game changer! You will never be happy watching anything without it. Stop wasting time. Don't you deserve the best?

I ordered theater seating (Seatcraft Diamante) for my new home, and I couldn't be any happier with the quality of the seats! I was hesitant at first to order my seating online sight unseen, but I have no regrets now that I've seen and sat in them in person. I had the unfortunate situation of one seat arriving damaged (bent metal footing - the quality of the metal made it such that I couldn't bend it back to normal shape) during shipment, but all it took was one call to Customer Service and John Jasso had a new one shipped within 2 days. I am 100% satisfied with my product and their service. Will order from again!

I called Shop 4 Seats and spoke with a very pleasant, friendly and engaged customer service rep named Joseph. He followed up with me as promised after I was able to get to my motorhome and measure for fit.

I made a time to visit the showroom, but with traffic was going to arrive late (right at closing on a Friday night). He said he would stay over for us, and then made the hand-off to Rick the SVP of sales who answered all our questions, and really listened and put together a custom order for us.

John followed up the next business day and ensured everything was right on our order. We had to get a picture sent, as it was a new item and part name

Everyone was very professional and pleasant. Great customer service experience!

Jeff

After weeks of searching online, going into showrooms locally of companies that specialize in Home Theater rooms and making a poor purchase at a local furniture store, I finally settled on 4seating. What made my initial experience at 4seating so amazing was the customer service that John Jasso gave. He was able to assist me in the proper selection of seating both my wife and I wanted. John went above and beyond to answer my questions and work through my request. My wife really wanted a Chaise on the end of our Theater Seating area and I wanted electronic headrests along with lumbar support. John was able to build up a custom seating to meet all our needs at a more then reasonable pricing option. I'm giving John Jasso 5 STARS, but I have to give 4seating a 4 star experience, because they should offer some sort of Financing option i. E. Synchrony, which a lot of major stores now partner with.

Very nice selection and great prices. I called customer service who spent a lot of time with me to help select exactly what I was looking for. The manufacturer of the couch kept delaying shipments, not the fault of 4seating, but 4seating bent over backwards to either get me the couch right away or replace it with another suitable one. Most sellers would have just said "that's the way it is", but 4seating really went the extra mile to make it right. Much appreciated, I wouldn't hesitate to use them again.

Ordered four Seatcraft Grenada chairs - manual with leather 7000 option. Very happy with these chairs and highly recommend them. I also was extremely satisfied with the assistance provided by Zack F. He was very patient and thorough answering all of my questions... and I had a lot of questions. Zack was a big reason I ordered from 4seating.com as I also shopped several competitors and no other company came close to offering the level of customer service I received from Zack. I should also mention that upon delivery I discovered one of the rubber cup holder inserts was missing. John J. From customer service was great in dealing with this minor issue and immediately had a replacement shipped to me. I am extremely satisfied with the quality of these chairs and the excellent customer service provided by both Zack F. And John J.