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24HourWristbands Reviews Summary
24HourWristbands has a rating of 4.5 stars from 13,131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 24HourWristbands most frequently mention customer service, great quality and timely manner. 24HourWristbands ranks 1st among Wristbands sites.
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The shipping guidelines were not clear when I chose between China and the US for manufacturing sites. It should be more prominently noted that the production time is pushed up to 10 business days from 5. That said, my customer service representative (I only knew him as Barry) was kind and responsive when I asked how we could get my order to me in a shorter time. I am a high school Leadership teacher and a student needed them. Barry was a superhero for her. Thanks, Barry and 24hour wristbands.com!
Was very easy all though I did not see where it asked for the promo code (PROMO10) that you offered for 10% off.
Great koozie and price!
BE AWARE: Do a little research before you order. They have 1 star on yelp.com and on trustpilot.com and received and "F" from the better business bureau. I don't have proof but my sneaking suspicion is that my order wasn't made in the US even though I paid extra for it to be. I also believe their ratings here are inflated because they never sent me the link to review. I had to contact shopper approved to get the link to review.
I paid for rush 1 day production (guaranteed), chose standard shipping and paid extra for it to be made in Texas. I thought if it got made in a day, 3 weeks would be plenty of time for ground shipping to go from Texas to California. It took the company 13 days to produce my 150 lanyards, not 1 day. I called their customer service line (which always forwards to their sales line, not customer service) multiple times only to get the runaround that it wasn't their problem because I didn't also pay extra for guaranteed shipping. I tried desperately to explain that I paid for 1 day rush production so that I didn't need to rush the shipping and that it had been way longer than that but they didn't seem to care. I asked to talk to a supervisor they said one would call me back 30mins to 1hr later. This happened 3 times. I never received a call from a supervisor. I also logged multiple support tickets which gave me the same exact answer as to it was my fault for not also paying for rush shipping. I finally called and said I would pay extra for shipping to get in to me in time, but that I would seek compensation after and that I would investigate if my order really was made in the US and not China. They quickly changed their tune and offered to waive their shipping, but never admitted to wrong doing and waisted at least 3 hours of my time (I kid you not). In addition to bad customer service, the products are poorly made and printed.
Thank you for making everything so easy and cost effective. I do as much as I can for a very low income school, and you help me get the most and best for the money!
Always quick and easy.
Great website to order from. Excellent service, as always.
I WISH THAT I HAD READ THESE REVIEWS BEFORE I ORDERED FROM 24 HOUR WRISTBANDS. MY 7TH GRADE GIRL SCOUTS SAVED FOR MONTHS TO ORDER WRIST BANDS FOR THEIR SCHOOL'S ANTI-BULLYING WEEK. GUESS WHAT? ALL THAT HARD EARNED MONEY IS DOWN THE DRAIN BECAUSE THE WRIST BANDS DID NOT ARRIVE IN TIME DESPITE ORDERING MORE THAN 2 WEEKS EARLIER! AVOID THIS COMPANY!
Very pleased with the quick delivery, pricing and product.
Ordering was great! Production time sucks and the quality of the debossed sucks could be well better for the price you pay
Thank you for the easy website and for a speedy and correct order.
The buttons turned out nice.
Quick, easy, site was very clear with pictures and descriptions
Very easy shopping experience!
The site would not let me apply my first-time shopper $5 discount.
They look great. I hope they fit big guys ok.
Great selection - easy set up. Surprised how fast they were created and shipped. I received e-mail updates through the production process. Only 1 small thing, I didn't see the $15 handling charge for the 24 hour order until after we submitted. Thank you.
Awesome experience and product! Thanks so much!
The website is extremely user friendly!
THE PRODUCT AND SERVICE WERE GOOD ONCE I UNDERSTOOD YOUR WEB PAGE.
HOW TO DESIGN THE BUTTON, AND PLACE THE ORDER, IS NOT TOO CLEAR.
From the business
With hundreds of promotional product companies in the market, it's difficult to choose one to trust. Since 2006, our focus has been providing our best price, quality, and service in the industry. Thanks to our amazing customers and our dedication t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Taryn,
We would first like to apologize for this inconvenience, it is very disappointing for us to have you displeased and it is very unfortunate that this mishap occurred. We suggest you provide your order number here or contact us through our ticketing system so we can look into your order and figure out what actually went wrong and provide a reasonable resolution for this issue. We will await for your response so we can resolve this matter as soon as possible. Thank you.
Sincerely,
24HourWristbands.com