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1xbet

4.3

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1xbet Reviews Summary

The company enjoys a generally favorable reputation, highlighted by its efficient customer support across multiple channels and user-friendly platform, which enhances the betting experience for both beginners and seasoned users. Many customers appreciate the variety of promotional offers and bonuses, contributing to overall satisfaction. However, concerns arise regarding the clarity of promotional terms and the limitations on withdrawal processes, which some users find restrictive. Additionally, while the platform is praised for its technical performance, there are suggestions for expanding its accessibility in more regions. Overall, the sentiment reflects a strong commitment to customer support and engagement.

This summary is generated by AI, based on text from customer reviews

service
275
quality
862
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Sahil M.
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50,000 INR fraud
March 2, 2021

I have done one payment of 50k INR yesterday though NetBanking and still not reflected to the gaming account. Checked with bank, it's success. Checked with 1xbet call, it's rejected. Nobody is replying on email. Already provided screenshots to email id. Now I am feeling harassed.

Email: *******@gmail.com
Phone number: *******720
Client I'd: *******

Date of experience: March 1, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Sahil M.,

Thank you for your feedback. Please send all details about your issue and your client ID to our email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all the information and back to you with the answer

Best regards,
The 1xBet Support

Turkiye
1 review
0 helpful votes
Follow Deniz O.
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I joined this company at the beginnings of jan. I got welcome bonus and withdraw my money in short time. It was perfect experience for me. After that i tried to log in my account 3 weeks later and failed because i didn't remember my user id. I wrote to live chat to learn it and they told me i have no account though i told them all my personal details and mobile number. I was surprised i knew i had an account and i withdrew my money. I asked them if i register again and they told me i could do it. I registered again with same mobile number. I deposited(got no bonus) and withdrew a few times. Two days ago i deposited and tried to withdraw again. They rejected! I experienced painful account verification process as everyone knows. Yesterday they closed my account because of multiple account reason. When i told them your live chat service told i could register again, the guy on the other side of phone told i should called them to verify i don't have another account. I couldn't believe my ears after that attitude. Just tell me you are right in that situation. Let me guess what you are gonna say.
"Rule:
2.26 Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet, or the electronic payment method"
Right?
It is so clear how you get sponsorships of serie a and barcelona f. C. Just continue that attitudes. You could get important sponsorships by cheating people like that(Don't tell me i was not cheated!). Guys don't forget if you are winner, you are a bad boy on their side. Now, are you gonna help me? Let me guess again
"Rule:
2.26 Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet, or the electronic payment method"

Id: *******

Date of experience: February 11, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Deniz O.,

Thank you for your feedback. To be able to check the information we need more details. Please send us the screenshot of the message from the Support Service where we can see the words about you can register another account. Send it to public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all the information and back to you with the answer

Best regards,
The 1xBet Support

India
1 review
1 helpful vote
Follow govind m.
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Hi have made a deposit through net banking 3 days before bank share payment reference number that my payment successfull transfer to merchant account but 1xbet frauds saying payment not received this 3 time same thing happened I send all details in email still they are not responding. Friends don't use 1xbet worst services wasting time.

Date of experience: February 11, 2021
IxBet S. — 1xbet Rep
over a year old

Dear govind m.,

Thank you for your review. Please specify your client ID and the exact date, time, and amount of your transaction to our email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all the information and back to you with the answer

Best regards,
The 1xBet Support

Canada
1 review
0 helpful votes
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1xbet is a scam
February 5, 2021

I deposited 54$ and place bet and earn 307$. When i tried to wihdraw from my account sum money, i was logged out from my account and did not able to login again. I called their security and sent all doucuments that they asked and they confirmed it. But they they did not give back my account and my money. They told me we want to stop any collaboration with you. Ask them to back my money they did not response me. They looking for looser customers if won a sum they will not pay your winnings and block your own money too. Their account verification process and customers support is just a show. They can take your money and block your account with no reason if you be winner. Winner users have no respect and rights on 1xbet.my user was *******

Date of experience: February 5, 2021
IxBet S. — 1xbet Rep
over a year old

Dear kian m.,

Thank you for your review. We checked the information about your account. Your account was blocked by the violation of the multi-account Rule:
2.26 Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet, or the electronic payment method
Also, your amount of deposit was returned to you in full while you used your account as withdrawal funds

Best regards,
The 1xBet Support

Egypt
1 review
0 helpful votes
Follow Mohamed H.
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Now on a card I count in the 94th minute for the player Abdullah Gomaa, and in the video attached to the e-mail, no card is counted from the 93rd minute at the end of the match, and now I have a mistake in this betting account and the technical support for the chat is saying I send a video to this e-mail Please review this bet and account Gain instead of loss

Voucher number: *******4293
I upload the video proof that no card here see and answer me fast pls

Date of experience: January 19, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Mohamed H.,

Thank you for your review. Please specify your client ID and the whole number of your bet slip to our email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all the information and back to you with the answer

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
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No happy
January 18, 2021

Very bad service actually i was request to withdrawal money from my 1xbet account. 18 days completed still my amount is not credit and costumer executive not taking seriously i would like to stop my betting on 1xbet no more playing

Date of experience: January 18, 2021
IxBet S. — 1xbet Rep
over a year old

Dear dilshad a.,

Thank you for your review. Please specify all the details about your transaction (date, time and amount) to our email - public. Relations(at)1xpartner.com and provide us with your client ID. Use@ instead of (at). We will check all the information and back to you with the answer

Best regards,
The 1xBet Support

Singapore
1 review
0 helpful votes
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Deposits are not visible
December 20, 2020

30$ was my starting deposit through cashmall
I wanted to deposit 1000$ but i thought lets check it out first.
Online chat just says send an email and so does the whatsapp.
I just want to deposit the funds but now seeing this its better i loose 30$ than a 1000$...

Account no: *******
Email: *******@gmx.com
Contact no: **************
App used for deposit: cashmall
Amount: 30$ USD
Date/time: 19-12-2020 2:27:40 PM
Transcation id: 3S61XG55Z9F

Date of experience: December 19, 2020
IxBet S. — 1xbet Rep
over a year old

Dear Waqas M.,

We checked your account no. 249598927. Now you need to contact the Support Service - info-en(at)1xbet-team.com with your client ID and with the confirmation of your payment. It might be a bank statement

Best regards,
The 1xBet Support

Azerbaijan
1 review
0 helpful votes
Follow Camal S.
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I don't advise anybody.
December 15, 2020

1xbet refuses my withdrawal. They are requesting my webmoney transaction history. There are transactions that I do not want third parties to know. Why should I send my transaction history? I sent all the documents. But they don't send my money yet. This is my second withdrawal. I have 69.74 usd in my account

Date of experience: December 15, 2020
IxBet S. — 1xbet Rep
over a year old

Dear Camal S.,

Thank you for your review. As we can see you go through the standard verification procedure according to the 1xBet Rule. Please contact us via the next email - public. Relations(at)1xpartner.com and provide us with your client ID. Use@ instead of (at)

Best regards,
The 1xBet Support

Malaysia
1 review
1 helpful vote
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Review 1xmalaysia
December 7, 2020

The site has one of the best odds, the only problem is with them is slow payout especially 1xmalysia. It toke me days overall to withdraw my winning however overall satisfied with the site... and pls change your rule for bonus used you cant withdraw

Date of experience: December 5, 2020
IxBet S. — 1xbet Rep
over a year old

Dear ZAHRADDEEN S.,

Thank you for your review. Every opinion is important to us. If you have any questions or comments, please contact us via the next email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will be happy to help you with any case

Best regards,
The 1xBet Support

India
1 review
3 helpful votes
Follow PONNADA N.
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Hi,
Client Id: *******
Ticket No:#*******
Withdraw approved time: 29/11/2020 13:42
Withdraw completed by operator time:
1/12/2020 14:11
I made withdraw transaction at 29th November, and 1st December withdraw transaction completed by operator till date money not yet received. Moreover I send to email support with required documents like bank statement and withdraw request approved screenshot. There is no use almost 9 days completed. I attached bank statement and request approved screenshot
Thanks & Regards
NARESH.

Date of experience: December 4, 2020
IxBet S. — 1xbet Rep
over a year old

Dear PONNADA N.,

To check the information we need more details. Please provide the exact date, time, and amount of your transaction to our email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all it and back to you with the answer

Best regards,
The 1xBet Support

Bangladesh
1 review
1 helpful vote
Follow Kona A.
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I open 1xbet account and deposit 50 usd. Then i place a bet of odds 1.275 and i win. After winning i request for withdraw then they request for documents. I give then my nid photos. They told me that sent original files. I already sent original files which is given by our goverment.
1xbet is a scam totally worst site ever.

So what you take my money? It is ridiculous. 1xbet is a scam. I reissue 2 times of my nid by local government. But you chitter not accept my document. Why man. I play only accumulator. E-wallet owner is my mother. What your pblm
Man. Shame

1xbet is a scam. Fraud

Date of experience: November 24, 2020
IxBet S. — 1xbet Rep
over a year old

Dear Kona A.,

To check the information we need more details. Please provide us with your client ID to our email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all it and back to you with the answer

Best regards,
The 1xBet Support

Poland
1 review
0 helpful votes
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Scammer site
November 22, 2020

1xbet is a scam site. I deposited *******Irr to my account. After 1week waiting for recicve my money he responded a unrelated answer. I screen shoted all email. This site a big scam and cheating site. He use her credit among user for cheating and scamming user

Date of experience: November 22, 2020
IxBet S. — 1xbet Rep
over a year old

Dear Jack S.,

To check the information we need more details. Please provide us with your client ID and the exact date, time and amount of your transaction to our email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all the information and back to you with the answer

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
Follow Shrikant B.
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My gaming account is *******. I requested for withdrawal of ******* on 10th November 2020. Its 4th day now and more 90 hours but i have not received my withdrawal despite being approved on the of request. I shared my bank statement and all details to their email ids and even to public relation email id. But the only response is specialist is working on it since 2 days. I don't understand it. Previously they were good. Usually withdrawal processed within two days. But now i don't why they are treating me like this even being loyal to them for 2 years. I am tired of waiting my withdrawal and respose from them. Painful frustrating experience.

Date of experience: November 14, 2020
IxBet S. — 1xbet Rep
over a year old

Dear Shrikant B.,

Thank you for providing all this information. To check it we need more details. Please specify what payment system do you use for transactions?

Best regards,
The 1xBet Support

Pakistan
1 review
0 helpful votes
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1xbet SCAM
November 6, 2020

I was using my account and deposited some cash and started gambling and after that I won my bets and the next i was about withdraw some amount i needed but this happened i cant login to my account and so i decided to use forgot your password option and then I was not receiving password recovery email but after some time i was getting password recovery emails and then i did change my password and tried to login but still it's saying incorrect username and password and i want to know why this $#*! happening when i had money in my account? Because i am using this website for almost half a year this is pure $#*! i give 1 rating to this trash website scammers

My id is *******

Date of experience: November 5, 2020
IxBet S. — 1xbet Rep
over a year old

Dear shabbar a.,

Please specify did you contact the Support Service with your issue? It is a kindly technical problem that they could solve. Provide us with your country and we will check the information

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
Follow Shubham M.
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Deposite issue
November 5, 2020

1st November at 06:59 pm I send amount rs 3000 from paytm but i am getting only 1000rs in my 1xbet account. 4 days completed but my remaing 2000rs not back in my account only option remaining for me that sucide. 1xbet please give me my money back. My id no. Is(*******)

Date of experience: November 4, 2020
IxBet S. — 1xbet Rep
over a year old

Dear Shubham M.,

We checked the information. You need to apply to the Support Service - info-en(at)1xbet-team.com by sending your bank statement from the moment of deposit up to today

Best regards,
The 1xBet Support

New York
3 reviews
0 helpful votes
Follow aseel f.
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Best betting site
November 3, 2020

1xbet is one of the top bookies. I have been betting since long time. I trust in this company because i always withdraw money without problems.

Date of experience: November 3, 2020
IxBet S. — 1xbet Rep
over a year old

Dear aseel f.,

Thanks for your feedback. We wish you good luck in betting with 1xBet!

Best regards,
The 1xBet Support

Nigeria
1 review
0 helpful votes
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2 months now
October 21, 2020
Updated review

This people are scam This 2 months you keep they collect all the money from my betting account both deposit and winnering saying i should send documents and I send all document they ask they didn't still want to pay my money, For a bookmaker who claims to be a sponsor of FcBarcelona and the A series I thought it was a sign of confidence so I fund my account with large amount to play a bet after playing the bet I won, they refuse my withdraw and collected all the money in my account and keep asking for document I send all the documents and up till two months now they tell me thesame thing that my request have been sent to a specialist, all the Twitter, Instagram and all social media are not given me good response they are scam and frund

My I. D *******

Date of experience: October 21, 2020
IxBet S. — 1xbet Rep
over a year old

Dear Daniel I.,

At the moment you are going through a standard verification procedure. Now the information you provided is verified on the payment system's side. We expect an answer from them as you do. As soon as we have new information, we will write to you immediately. Please be more patient. It's a delay from the payment system's side. We do our best to solve your issue more quickly

Best regards,
The 1xBet Support


They are trying to scam me
October 18, 2020
Previous review

This people are scam This 2 months you keep they collect all the money from my betting account both deposit and winnering saying i should send documents and I send all document they ask they didn't still want to pay my money, For a bookmaker who claims to be a sponsor of FcBarcelona and the A series I thought it was a sign of confidence so I fund my account with large amount to play a bet after playing the bet I won, they refuse my withdraw and collected all the money in my account and keep asking for document I send all the documents and up till two months now they tell me thesame thing that my request have been sent to a specialist, all the Twitter, Instagram and all social media are not given me good response they are scam and frund

My I. D 21620183

Date of experience: October 18, 2020
India
1 review
0 helpful votes
Follow kasi p.
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I deposited 5600 INR through Phonepe after 5 days also I haven't received money.no response from customer support and It's been 5 days till now I haven't received any amount yet. I am not getting any reply from customer support and I sent mail to
*******@1xbet-team.com
no response from them.

Account Id: *******

Date of experience: October 19, 2020
IxBet S. — 1xbet Rep
over a year old

Dear kasi p.,

Please take note that the transaction can take up to 14 working days. If after this period you don't receive your funds, please contact the Support Service again with your bank statement. If you have any additional questions, please feel free to contact us via public. Relations(at)1xpartner.com. Use@ instead of (at)

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
Follow S P.
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Dear 1x,
My gaming id was ******* and i deposited an amount of rs ******* from phonepe on 12th October 2020. They said that the deposit was sucessful. I have proofs on mail in which they said it was successful.

As i got reply on my previous review that i have to sent them details regarding my deposit of rs ******* along with my transaction statement.

Yes I shared complete details to your public relations email I'd, But reply is wait for 3days still no reply Dear 1x bet team I want a solution for my issue not a postponed answer, It's already 3 days over, still u want me to wait, why exactly I don't know, as in ur app itself it's clearly stated that deposit may take minimum 15mins to max 3hrs, After 3 hours also if not credited, your customer support should solve atleast by nxt 3 hours & before when the same problem occurred they solved immediately & credited my deposit money when I contacted them over a phone & mail, But this time only mail conversation with Info team mail I'd, But no response from them, Phone is totally not working, that is also why nobody knows,

Dear team I want my problem to be resolved soon not to dragged again

Requesting u to kindly do the needful asap..

Date of experience: October 15, 2020
IxBet S. — 1xbet Rep
over a year old

Dear S P.,

Please take note that the transaction can take up to 7 banking days. If after this period you don't receive your funds, contact the Support Service - info-ind(at)1xbet-team.com with your bank statement. Please use@ instead of (at)

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
Follow Sudhir P.
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Zero is correct review for them as company started doing fraud as they will not sent your winning. They will not not acknowledge your deposit so its better not to got for 1xbet as the company is doing fraud. Im 1 year old membet and they cheated with me. I already share details with them but they don't acknowledge. Their support system is a chatbot. Please avoid this company

Date of experience: October 13, 2020
IxBet S. — 1xbet Rep
over a year old

Dear Sudhir P.,

We kindly ask you to provide all details to our email – public. Relations(at)1xpartner.com. Use@ instead of (at). Also, specify your client ID

Best regards,
The 1xBet Support