Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of 1xbet

1xbet

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate 1xbet?
grey stargrey stargrey stargrey stargrey star

1xbet Reviews Summary

The company enjoys a generally favorable reputation, highlighted by its efficient customer support across multiple channels and user-friendly platform, which enhances the betting experience for both beginners and seasoned users. Many customers appreciate the variety of promotional offers and bonuses, contributing to overall satisfaction. However, concerns arise regarding the clarity of promotional terms and the limitations on withdrawal processes, which some users find restrictive. Additionally, while the platform is praised for its technical performance, there are suggestions for expanding its accessibility in more regions. Overall, the sentiment reflects a strong commitment to customer support and engagement.

This summary is generated by AI, based on text from customer reviews

service
275
quality
862
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Singapore
1 review
0 helpful votes
Follow Malake H.
Unfollow Malake H.
Share Review
Report Review

My account ID is: *******

I'm really sorry for this thief site. I am very sorry for Barcelona that this company introduces a scammer and a thief to others. I advise everyone not to work with this site at all. They are really thieves and only pay low amounts. If you win large amounts, they will not pay you and will void your bet. I won a bet yesterday with the number *******2997, but today after logging in to my account, I saw that they invalidated that bet. Everything is clear in the pictures. They also did not respond to any of my emails.

Date of experience: May 25, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Malake H.,

Thank you for your patience!

We've checked all the necessary information regarding your situation with the Security Service. The bet slip â„–27220342997 was settled as the refund because the event has already happened.

When you made your bet, the event has already happened, but the result hasn't been updated in our system. The time of the 4th goal is 22:46:38, the time of your bet is 22:46:41. Your bet shouldn't have been allowed to be made, but it was due to a technical error

If you'll have any additional questions, please contact our Support Service - [email protected]

All the best,
The 1xBet Support

India
1 review
1 helpful vote
Follow Yashwanth M.
Unfollow Yashwanth M.
Share Review
Report Review

Worst app
May 23, 2022

No responds, takes more than 5 days to withdrawal or it will rejected after 5 days also. No proper odds compare to others app. But adding money only within 5 to 10 minutes. Mainly I have lost my money because only withdrawal is not properly. 100% big no to 24/7.

Date of experience: May 23, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Yashwanth M.,

Thank you for your review.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.

All the best,
The 1xBet Support

India
1 review
1 helpful vote
Follow Basant S.
Unfollow Basant S.
Share Review
Report Review

It is a $#*!ing scam
May 21, 2022

You deposit money and money will not received in your game account, you call customer care they don't respond you well, they treat you like you are a dog, service is $#*!ing bull$#*!

Date of experience: May 21, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Basant S.,

Thank you for your review.

The issue is on the side of your payment system.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.

Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy

All the best,
The 1xBet Support

Germany
2 reviews
2 helpful votes
Follow Marec H.
Unfollow Marec H.
Share Review
Report Review

My first bookmaker
May 18, 2022

I'm newbie in betting and it's my first bookie. I started to bet only 3 months ago and for now I'm satisfied 1xbet. They provided to me good bonuses and great odds for events that I interested in. Sometimes I also play 1xcasino, there are many interesting games. I prefer classic games such as black jack or poker. So far 1xbet is a clear bookie for me

Date of experience: May 17, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Marec H.,

We are glad that you have a positive opinion of 1xBet Company. Thank you for staying with us!

Best regards,
The 1xBet Support

Bangladesh
1 review
0 helpful votes
Follow Md H.
Unfollow Md H.
Share Review
Report Review

Withdrawal ISSUE
May 17, 2022

Withdrawal ISSUE

Dear Sir
I withdrew but the money was not credited to my account. Please look at my proof and request to pay

1. BDT wallet No (User ID): *******
2. Withdrawal Request No: *******265
3. Date: 11. 5. 22
4. Time: 21:58
5. Amount: *******
6. Bank Nagad (personal): *******3122
7. Nagad Screenshot

Here is a screenshot of my cash transaction.

Date of experience: May 16, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Md H.,

Thank you for your review.

We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.

All the best,
The 1xBet Support

India
1 review
0 helpful votes
Follow Vinoth K.
Unfollow Vinoth K.
Share Review
Report Review

Money looting app
May 6, 2022

If we withdraw the winning amount, money will not credit to our account. They will keep the payment status in progress, after two days they will decline the request and return the money to 1xbet wallet. Even if we try 4 to 5 times they will decline the request without any valid information. Thier intention is we need again place the net and lose all our money.

Date of experience: May 6, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Vinoth K.,

Thank you for your review!
Please note that at the moment withdrawal of funds could take up to 7 business days.
If you haven't received the funds within 7 days we kindly ask you to write to email - [email protected] with your bank statement in PDF format, your client ID number and the transaction details (the exact date, time, the amount of your withdrawal, payment system and the screenshot).

If you have any other questions, please contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/. We'll check all the information and provide you with the answer there.

All the best,
1xBet Support

India
1 review
1 helpful vote
Follow Gaurav S.
Unfollow Gaurav S.
Share Review
Report Review

1XBet is a fraud!
April 27, 2022

I have placed money on the live casino roullette which I won but the winning amount was not credited in my account. I tried to contact them on customer support but no one replied.
Their withdrawal process is so bad that they would reject your withdrawal request without any reason.

User ID: *******

Date of experience: April 26, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Gaurav S.,

Thank you for your feedback.

To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer

All the best,
The 1xBet Support

KR
1 review
0 helpful votes
Follow Kr P.
Unfollow Kr P.
Share Review
Report Review

330108703
April 10, 2022

I am using a Korean server My ID is ******* On April 7th, I succeeded in betting about 1.1 million won, but suddenly I logged in to Dubai or Hong Kong ip and took all my money. The customer center only tells me to wait and I haven't received money for a day now. Please help me
I think a Korean employee took my money. Please investigate

Date of experience: April 8, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Kr P.,

Thank you for your feedback.

Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. Com and describe all the situation with providing your client ID number. You will surely receive the help you needed on your question

All the best,
The 1xBet Support

Singapore
1 review
0 helpful votes
Follow James w.
Unfollow James w.
Share Review
Report Review

Deposit not credited into my account
April 4, 2022

As its my first attempt to deposit SDG209 and there is error, chat customer service no reply. Email must complete a lengthy report as if to claim an insurance policy... its is so ridiculous. I even offer to suggest to credit in my account so i can bet instead of a refund,,,, in return request me to fill a form, attached id documents, get a witness to authenticate the letter, etc -- in other words, making things awfully difficult to get a refund,, web call not answered, chat service no reply! So you guys better beware...
My ID is 4092 464 85. Hp xxxx 4696 (1XBET can call to resolve and refund please)...

Date of experience: April 3, 2022
IxBet S. — 1xbet Rep
over a year old

Dear James w.,

Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. Com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question

All the best,
The 1xBet Support

IR
1 review
0 helpful votes
Follow abbas z.
Unfollow abbas z.
Share Review
Report Review

Hello

Thank you very much for your kindness and response

It is worth mentioning that this is my only account in all betting sites and I do not have any other account

And I still can not log in to my account to withdraw money, but you replied that I can withdraw money, but I still do not have access to my account

Please follow up with the utmost thanks and respect

Game id: *******

Date of experience: March 27, 2022
IxBet S. — 1xbet Rep
over a year old

Dear abbas z.,

Thank you for your patience!

We have clarified all the necessary information according to your situation with the Security Service and receive an information that your account has been blocked because of violation of the Terms regarding the opening several accounts:

2.26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).

We have also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the amount of your deposits, which you already successfully did as of today

Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable

All the best,
The 1xBet Support

IR
1 review
0 helpful votes
Follow Akbar A.
Unfollow Akbar A.
Share Review
Report Review

1xbet scam
March 24, 2022

1xbet scam and fraud

They blocked my accounted id: *******
to balance *******$
They scam and fraud

Date of experience: March 23, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Akbar A.,

Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question and receive the information that ID 287044782 doesn't exist. Please, provide correct ID number, we'll check all the information and back to you with the answer

Looking forward to your reply!

All the best,
The 1xBet Support

Missouri
1 review
0 helpful votes
Follow Ievgenii C.
Unfollow Ievgenii C.
Share Review
Report Review

I have been a customer of this site since 2019. Player ID: ******* I replenished the account a lot, partially withdrawn, bet in singles and express. Recently, I began to win more, so once again making a request for withdrawal, I was refused and demanded a "Request for Documents". I sent all the necessary documents, passed the verification. But I received an answer in the mail:
"We inform you that we have made a decision to terminate cooperation with you (closing a gaming account) on the basis of the General Provisions of the Rules of the Bookmaker. The decision was made after a thorough investigation of the situation by our Security Service. We ask you not to create gaming accounts in our company.
> In view of the fact that your actions are a gross violation of the rules of our company, the decision to terminate cooperation is final and not subject to revision.
> All requests from you on the topic of blocking will be ignored.
>
> You can withdraw funds in the amount of the amount of the deposit."
I don't understand what I'm accused of. I don't have any "duplicate accounts" on this site. Before the start of the proceedings, there were UAH 133,100 on my account, UAH 46,762.17 were made available for withdrawal, i. E. they took *******. 83 UAH from me. The amount of deposits I made on the site is also much larger than what they made available for withdrawal. I have all relevant screenshots.

Date of experience: March 22, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Ievgenii C.,

Thank for your review!

To understand all the situation, please provide your client ID number. We'll surely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

Canada
1 review
0 helpful votes
Follow rami e.
Unfollow rami e.
Share Review
Report Review

1bet. Scammers, elusive, do not trap your winnings because you will never be able to withdraw your real money deposited, you will be surprised when you play for 50 dollars and you win 250 and you decivde to withdraw they will tell you that you have deposited and lost before 400 for example and you will need to roll it over 400x 6 times in order to withdraw ur winning other wise all your withdrawals will be Rejected, so this way of scam they will keep you depositing to chase your losses, my advice stay away and read even on Trust Pilot im not the only one. No other website treat customers like this, i have other accounts with other websites. The most elusive chat i ever seen, one live agent would tell you something and next day if you go to ask about the same thing another agent would deny and would tell you what you were informed was wrong, you will run inside infinite cirles

Date of experience: February 28, 2022
IxBet S. — 1xbet Rep
over a year old

Dear rami e.,

Thank for your review!

To understand all the situation, please provide your client ID number. We'll surely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

Portugal
1 review
0 helpful votes
Follow fernando r.
Unfollow fernando r.
Share Review
Report Review

1xbet is a scam company
February 23, 2022

Scam company. Be carefull, search about it on internet. They request documents by postmail and they didn t catch the letters, this way they cant finish the id validation and we can t withdraw our money

Date of experience: February 22, 2022
IxBet S. — 1xbet Rep
over a year old

Dear fernando r.,

Thank for your review!

To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

Canada
1 review
0 helpful votes
Follow R A.
Unfollow R A.
Share Review
Report Review

Please stay away from 1xbet they are unreliable, bad customer support, fraudulent, arrogant and to crown it all very unprofessional. They will allow you to make deposit upon deposits but the day you win they will remove your verified withdrawal method and make you send all the information about your life down to making you take selfies of yourself while holding your ID even at that when you send all these information to them, they won't still verify you. They hate when people win all they want to do is just take your money.

I am filing a lawsuit against 1xbet company full disclosure will be posted shortly.

1xbet messed with the wrong person.

Mic drops!

Date of experience: February 11, 2022
IxBet S. — 1xbet Rep
over a year old

Dear R A.,

Thank for your review!

To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

France
1 review
1 helpful vote
Follow CHARIKH M.
Unfollow CHARIKH M.
Share Review
Report Review

Non received my withdraw since 02/02/2022
February 11, 2022

Hello

I am contacting you since to date I have still not received the transfer of the amount of 1000 euro validated by your services on 02/02 with the request number *******
I just contacted customer service who asked me to send you an email so that you can solve my problem.
I waited the 7 working days delay since the validation of the request and the money is still not in my account.
I am enclosing a copy of my transaction statements received from you over the last 3 months. Updated this morning at 11 a.m.

I thank you in advance for your return and count on your seriousness so that my problem is solved to take full advantage of 1xbet.

Cordially
Mehdi Charikh
*******

Date of experience: February 11, 2022
IxBet S. — 1xbet Rep
over a year old

Dear CHARIKH M.,

Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We'll check all the information and get back to you with an answer

All the best,
The 1xBet Support

Cyprus
1 review
0 helpful votes
Follow Wood C.
Unfollow Wood C.
Share Review
Report Review

There is different between humans and nonhumans. Human are people who understand when someone is in pain and nonhuman will never understand your pain. 1xbet will never give you your money with no Mercy the money you work hard for and deposit 1xbet will never let you have that money and why do government allowed such scams to take peoples money. They will find a way to ask you an impossible things to find excuse to stuck your money. If you want to download this app never ever believe those 5star is scam the are all teams my money was stuck I know up to 10 people their money was stuck 1xbet can't let you have your money no matter what and their customers support will treated you and said they will block your account and they will tell you words that will hurt your heart. I know maybe this people they work with government but I know 1 Dey in their life the will receive the punishment no matter what this am sure. 1XBET you can enjoy my money as you all want good luck

Date of experience: February 8, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Wood C.,

Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer

All the best,
The 1xBet Support

Egypt
1 review
3 helpful votes
Follow Mohamed S.
Unfollow Mohamed S.
Share Review
Report Review

1xbet are thieves
January 25, 2022

1xbet are not scammers, they are THIEVES
I'm a member in the market technician association, member in the international managerial accountants association, both are the most prestigious entities in economics and managerial accountants world, by far I've never experienced a gambling site or any other site worse than 1xbet, they literally took 300 pounds from me and never refund it, they just lost them, I'll provide the whole story with screenshots of every detail of what happened soon, for now I went to the police office yesterday and we're preparing to sue them to get compensation, you'll find in the attached picture that they took my money and didn't credit them

Date of experience: January 24, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Mohamed S.,

Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. Com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and the screenshot). You will surely receive the help you needed on your question

All the best,
The 1xBet Support

India
1 review
0 helpful votes
Follow Sagar C.
Unfollow Sagar C.
Share Review
Report Review

I join 1xbet 6 month ago and I playing cricket batting. I win or loss but all going smoothly but once a day I added money through phonepe and 1xbet account show money added but it can't be used because of your account was on hold.
I contacted to security department and provided documents as per requirement but he told me we need a bank letter head document and this issue not been solved from 2 month and my money are hold in this account.
I experience a very bad with 1xbet.

Date of experience: January 18, 2022
IxBet S. — 1xbet Rep
over a year old

Dear Sagar C.,

Thank you for your feedback.

If you are customer of 1xBet Company and faced with controversial situation, describe it please to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID number. We will check all the information and provide you with the answer there

All the best,
The 1xBet Support

India
1 review
0 helpful votes
Follow MOHAMMAD A.
Unfollow MOHAMMAD A.
Share Review
Report Review

Transaction issue
January 17, 2022

Sir i have deposited through airtm.
Now i want to withdraw, but i cannot do it.
Please look what is the problem.
Same method.
My user ID is *******

Date of experience: January 17, 2022
IxBet S. — 1xbet Rep
over a year old

Dear MOHAMMAD A.,

Thank you for your feedback.

Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. Com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question

All the best,
The 1xBet Support