Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of 1xbet

1xbet

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate 1xbet?
grey stargrey stargrey stargrey stargrey star

1xbet Reviews Summary

The company enjoys a generally favorable reputation, highlighted by its efficient customer support across multiple channels and user-friendly platform, which enhances the betting experience for both beginners and seasoned users. Many customers appreciate the variety of promotional offers and bonuses, contributing to overall satisfaction. However, concerns arise regarding the clarity of promotional terms and the limitations on withdrawal processes, which some users find restrictive. Additionally, while the platform is praised for its technical performance, there are suggestions for expanding its accessibility in more regions. Overall, the sentiment reflects a strong commitment to customer support and engagement.

This summary is generated by AI, based on text from customer reviews

service
275
quality
862
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow SRUJAN C.
Unfollow SRUJAN C.
Share Review
Report Review

Fraud 1xbet.
November 19, 2022

Don't trust 1xbet
Don't trust 1xbet. They are doing fraud activity since last 10 months. I played last September and I will win the match I won totally ******* inr. They ask for varification when I tried to withdraw. After successful verification they block my account and weived off my winning amount. They told you have multiple accounts for that reason we block your account. But I don't have multiple accounts. This is my only one account in 1 xbet. I request you to don't go for that website. They are stealed my hard worked money. My 2 month salary amount are they stoled. I requested you to just Go for bet365.

Date of experience: November 19, 2022
IxBet S. 1xbet Rep
over a year old

Dear SRUJAN C.,

Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer

All the best,
1xBet Support

Denmark
1 review
0 helpful votes
Follow steve j.
Unfollow steve j.
Share Review
Report Review

Not bad
November 20, 2022

One of the most user friendly casinos that I had ever use. I play with 1xbet for 1 year, mostly poker or black jack. It's my guilty pleasure for Friday relax. Despite this fact I prefer to play on high amounts, 200-300$ for deposit. Deposits credit smoothly, also as withdrawals. I'm plus player, and I haven't any serious problems during the verification. The other thing, that I don't see any differences between a simple players support and the support for Vips, Think, 1xbet need to improve this moment

Date of experience: November 18, 2022
IxBet S. 1xbet Rep
over a year old

Dear steve j.,

We are glad that you have a positive opinion of 1xBet Company. Thank you for staying with us!

Best regards,
The 1xBet Support

Nigeria
1 review
0 helpful votes
Follow Precious A.
Unfollow Precious A.
Share Review
Report Review

To all Nigerians beware!
1xbet is a ripper!
They allow you make deposits and place your bets without any issue but when it's time to withdraw to look for the flimsiest of excuse to block you and withhold everything you have made.
Don't let their ads fool you.
They are rippers.
They have done it to me.
They have done it to two of my friends as well. Beware!

Date of experience: October 26, 2022
IxBet S. 1xbet Rep
over a year old

Dear Precious A.,

Thank for your review!

To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

Qatar
1 review
0 helpful votes
Follow Cristy C.
Unfollow Cristy C.
Share Review
Report Review

Money stealing
October 23, 2022

Never use this app or website because i deposit money three times but never get on 1xbet amount and the money from my account with a receipt through auto easypaisa option and they are not reply to you for almost 30 minutes and every time you have to wait for 2 or 3 hours

Date of experience: October 23, 2022
IxBet S. 1xbet Rep
over a year old

Dear Cristy C.,

Thank you for your review. The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy

All the best,
The 1xBet Support

India
1 review
0 helpful votes
Follow Viven M.
Unfollow Viven M.
Share Review
Report Review

Unsettled bet
October 14, 2022

Worst customer service, I have place a bet on Australia vs England stating josh buttler will be the highest run scorer. He scored highest run however the bet is not stelled yet. Customer service is robotic. My bet slip no is *******7111 and my account ID is *******. You can take 5 hours to settle a bet. We cant trust 1x bet

Date of experience: October 14, 2022
IxBet S. 1xbet Rep
over a year old

Dear Viven M.,

Thank you for your feedback.

In order to clarify all your questions about the bet slips, you should contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the bet slip numbers. We will check all the information and provide you with the answer there.

All the best,
1xBet Support

GB
1 review
1 helpful vote
Follow Endurance O.
Unfollow Endurance O.
Share Review
Report Review

The odds are good
September 24, 2022

The odds are good. That is why I play here. No complaints so far. I like virtual games the most. Thank you

Date of experience: September 23, 2022
IxBet S. 1xbet Rep
over a year old

Dear Endurance O.,

We are glad that you have a positive opinion of 1xBet Company. Thank you for staying with us!

Best regards,
The 1xBet Support

South Africa
1 review
1 helpful vote
Follow Lethabo D.
Unfollow Lethabo D.
Share Review
Report Review

I use 1xbet because they offer good bonuses, have nice odds. There was an unpleasant moment when documents were requested for verification. After passing it, I continued to play calmly

Date of experience: August 20, 2022
IxBet S. 1xbet Rep
over a year old

Dear Lethabo D.,

We are glad that you have a positive opinion of 1xBet Company. Thank you for staying with us!

Best regards,
The 1xBet Support

Czechia
1 review
3 helpful votes
Follow Dayo J.
Unfollow Dayo J.
Share Review
Report Review

1xbet is a good bookie with high odds. Had some problems with withdrawal, but support team helped me to solve them quite quickly

Date of experience: July 29, 2022
IxBet S. 1xbet Rep
over a year old

Dear Dayo J.,

Appreciate your feedback. If you will have any questions in future - we are always in touch and ready to help you in any situation!

Best regards,
The 1xBet Support

South Africa
1 review
0 helpful votes
Follow Wambugu M.
Unfollow Wambugu M.
Share Review
Report Review

Never had a serious problem with this bookie. Therefore, continue playing here for 2 years already. Very like their no-risk promo

Date of experience: July 29, 2022
IxBet S. 1xbet Rep
over a year old

Dear Wambugu M.,

Thank you for your feedback. Hope your cooperation with 1xBet will be long and pleasant!

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
Follow Chirag k.
Unfollow Chirag k.
Share Review
Report Review

Fraud 1x app
July 27, 2022

Maine 27 tarikh ko 2 tranjection kiya ek 5000 or ek 740 ka UPIfast se mere Bank account se debit ho gya, meri gaming I'd Main add nhi huva money.
Meri gaming I'd hai -******* muje 27 Din se bol rhe hai 14 din main refund ayega Mera Paisa na to refund aya na gaming I'd main add huva Mera Paisa. Main apne dono tranjection ka screen shot bhej rha hu or apne Bank account ka statement b bhej rha hu plz add my money my gaming I'd. Maine 1x k deposit option main jo UPI I'd di jati hai usme hi sent Kiya paisa or successful b ho gya mera payment agar nhi aya to aap muje indus Bank ka apna statment bhejo meri gaming I'd hai -*******

Date of experience: July 27, 2022
IxBet S. 1xbet Rep
over a year old

Dear Chirag k.,

Thank you for your feedback!

In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.

We'll check all the necessary information and back to you with an answer

All the best,
1xBet Support

Guatemala
1 review
0 helpful votes
Follow Paolo M.
Unfollow Paolo M.
Share Review
Report Review

I am trying to withdraw my money but they won't let me access to my account. I had tried several times to get the SMS code and I NEVER get it. I tried contacting CS by messenger for help but they said "they can't do anything to contact the call back option" which I did, I requested a call back but never get the call.

I've been having issues with them since I first opened my account, first they didn't want to let me withdraw my money, requested tons of documents which I provided them with and finally could get some of my money back and now that I want to take the rest of it they won't let me access to MY own account.

Horrible experience. Wouldn't recommend them by any reason. They are hard to deal with, customer service don't do anything to help and they got my money. I want my money back!

Date of experience: July 21, 2022
IxBet S. 1xbet Rep
over a year old

Dear Paolo M.,

Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - [email protected] directly with providing your client ID You will surely receive the help needed on this situation

All the best,
The 1xBet Support

South Africa
1 review
2 helpful votes
Follow Friedrich L.
Unfollow Friedrich L.
Share Review
Report Review

Easy registration process - it took me less than a minute to create an account. User-friendly app - works really fast, but the installation of new version was a bit prolonged. High odds. A lot of gaming options. Fast payouts - never had a problem to receive my winning

Date of experience: July 20, 2022
IxBet S. 1xbet Rep
over a year old

Dear Friedrich L.,

We are glad that you have a positive opinion of 1xBet Company. Thank you for staying with us!

Best regards,
The 1xBet Support

South Africa
1 review
0 helpful votes
Follow Gesaloge A.
Unfollow Gesaloge A.
Share Review
Report Review

Nice welcome bonus
July 14, 2022

I have just registered at 1xbet a few months ago. I was pleased by the nice welcome bonus. Managed to make good money after making a free bet. Withdrew only once and received money quite quickly. Initially, I did not like the design of the website, now I'm used to it

Date of experience: July 14, 2022
IxBet S. 1xbet Rep
over a year old

Dear Gesaloge A.,

Thank you for your feedback. Hope your cooperation with 1xBet will be long and pleasant!

Best regards,
The 1xBet Support

Germany
1 review
3 helpful votes
Follow Max T.
Unfollow Max T.
Share Review
Report Review

Good service, many different bonuses are available. Deposits sometimes delay, but I never wait more than 2 days. I use Astropay and usually deposit credited only within 30 minutes and it suits me. In my experience, 1xbet odds are one of the highest. The line also never disappoints me. Live chat works 24/7

Date of experience: July 7, 2022
IxBet S. 1xbet Rep
over a year old

Dear Max T.,

We are glad that you have a positive opinion of 1xBet Company. Thank you for staying with us!

Best regards,
The 1xBet Support

Ukraine
1 review
0 helpful votes
Follow Peter O.
Unfollow Peter O.
Share Review
Report Review

Issues Resolved
July 4, 2022
Updated review

I was finally told what documents to provide and my account was unlocked. The reps on the review sites are quite effective. It's just sad that a client has to go to such extremes to be properly attended to.

Date of experience: July 3, 2022
IxBet S. 1xbet Rep
over a year old

Dear Peter O.,

Thank you for your feedback. Hope your cooperation with 1xBet will be long and pleasant!

Best regards,
The 1xBet Support


Been using the site for quite a while now and have not had any issues until I tried to make a withdrawal. Was referred to a very rude "security department" who keep requesting for cards that they are very much aware that I don't have and have never used. Even when I thought the issue was getting closed to being resolved, they took it back to square one like every single proof I'd provided that they asked for was irrelevant insofar as I did not provide the specific card they requested which they are very much aware I've never used. This back-and-forth became so exhausting that I eventually just stopped trying. The worst part is that I'm currently in Ukraine and they are aware of this.

Date of experience: May 21, 2022
India
1 review
0 helpful votes
Follow Alan Q.
Unfollow Alan Q.
Share Review
Report Review

I have requested withdrawal till date not received and no proper reply. No proper customer care support. Request all not to try fake company.

Date of experience: June 15, 2022
IxBet S. 1xbet Rep
over a year old

Dear Devendra S.,

Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. Com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot). You will surely receive the help you needed on your question

All the best,
The 1xBet Support

Nigeria
1 review
0 helpful votes
Follow Gweneva A.
Unfollow Gweneva A.
Share Review
Report Review

Scammers
June 13, 2022

Just one word to describe them and their sister platforms (melbet, 22bet etc), Scammers!
If you thinking of registering with them. DON'T! Especially if you are in Africa. They brazenly commit these crimes and get away with it. Thanks to corruption and bad governance.

As soon as you start winning, they start looking for the minutest reasons to block ur account and seize ur money (like going to ur past transactions to check if you have ever used a bank card that's not urs to fund ur account).

Presently, they know they're losing customers, that's why they have gone full-blown psychotic with advertising. If you reading this now— you ventured in and are now stuck with their crazy "contact security team and verification process" and you know, you have funded ur account with a card that's not urs, start counting ur losses.

Date of experience: June 12, 2022
IxBet S. 1xbet Rep
over a year old

Dear Gweneva A.,

Thank for your review!

To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

South Africa
1 review
3 helpful votes
Follow Lakheni S.
Unfollow Lakheni S.
Share Review
Report Review

This site is very useless,
Customer Support is very poor.
They make it extremely difficult to withdraw your winnings, but the deposit process is easy. They allow you to deposit via Visa or MAESTRO, but when it's time to withdraw they don't allow you. Instead they will ask for bank statements, card numbers etc.

Finally it seems like you are dealing with robots, they don't give helpful answers at all.

Date of experience: June 12, 2022
IxBet S. 1xbet Rep
over a year old

Dear Lakheni S.,

Thank you for your feedback.
To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer

All the best,
The 1xBet Support

Morocco
1 review
0 helpful votes
Follow rachid T.
Unfollow rachid T.
Share Review
Report Review

Transaction made but no deposit in my account, i guess there is nothing to understand?

ID: *******
Time of transaction: 12h48
Date: 07/06/2022
Amount of transaction: ******* Mad
Name of transaction: c3d8bb3
Name of the bank: Attijariwafabank

Nb: plz dont tell me we will contact you soon or contact the security team or what ever excuse you have to tell.
Best regards

Date of experience: June 10, 2022
IxBet S. 1xbet Rep
over a year old

Dear rachid T.,

Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. Com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question

All the best,
The 1xBet Support

India
1 review
1 helpful vote
Follow Sang S.
Unfollow Sang S.
Share Review
Report Review

Sir mene 14 jun ko ******* rs ka withdraw request dala tha jiska withdraw request no. ******* haj lekin abhi tak mere account me pese nhi aaye game account number ******* mere message ka koi reply nhi aa rha customer service very poor es application se me. 20 lakh har gya lekin yah log etna withdraw nhi karte time se yah log game account me pese bahot jaldi dal dete or withdraw nhi karte time se time 62 hours se jyada ho gya

Date of experience: June 8, 2022
IxBet S. 1xbet Rep
over a year old

Dear Sang S.,

Thank you for your feedback!

In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.

We'll check all the necessary information and back to you with an answer

All the best,
1xBet Support