On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
With a full lineup of furniture for the Bedroom https://www.1stopbedrooms.com/bedroom, Dining Room https://www.1stopbedrooms.com/dining/dining-sets, Living Room https://www.1stopbedrooms.com/living, and beyond, 1StopBedrooms offers countless choices for savvy shoppers. All the while, their dedicated support team provides the knowledge and expertise needed to make the perfect selection, every time. There’s a reason why thousands of 1StopBedrooms testimonials https://www.1stopbedrooms.com/testimonials mention friendly and helpful service.
While keeping quality at heart, 1StopBedrooms features bedroom sets https://www.1stopbedrooms.com/bedroom/bedroom-sets for every design aesthetic as well as living room sets https://www.1stopbedrooms.com/living/living-room-furniture/living-room-sets that make guests and residents alike feel at home. Not to mention, 1StopBedrooms includes the lowest-possible prices across every collection for best-in-class savings. When you find the right fit for ...
1StopBedrooms Reviews Summary
The company enjoys a strong reputation for its user-friendly website, extensive product selection, and competitive pricing, which customers find appealing. Positive sentiments frequently highlight the exceptional customer service, with representatives being described as knowledgeable, friendly, and helpful throughout the purchasing process. However, there are concerns regarding order fulfillment delays and confusion surrounding specific product requirements, which some customers interpreted as deceptive practices. Overall, while the majority of feedback reflects satisfaction and a willingness to recommend the company, addressing the issues with order management could further enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very accommodating and would definitely use again and recommend. Great customer service! So far so good. Didn't get delivery yet.
The ease of ordering our new couch online was great! One stop was easy to contact to set up a mutual time for our delivery. Professional delivery people delivered our new couch in perfect order.
I was a little skeptical at first ordering on line but after talking with Salesman, Eddie I was impressed. He was knowledgeable and informative. He gave me "peace of mind" regarding ordering from the internet. I was impressed!
Ordered two tables and was quickly notified that they were on back order. Accepted the new delivery date due to the back order as it was only an couple of extra weeks. Received email they were then in transit but never received a tracking number. My account then updated that they were delivered, however, there were no tables received. I called the customer service department, which took 50 minutes to get through to, who informed me they in fact were still on back order and had never shipped out in the first place. I was then transferred to another representative to try and gather me more information about these tables I ordered and they hung up on my as soon as they answered.
***After these issues occurred, I received a call from Roy, who was very understanding of my frustrations and was helpful. He quickly rectified the situation for me and I now have the two tables as originally requested on the website.
These products do take a while to deliver but they are worth the wait. Decent quality and the product looks exactly like the photos. Cannot beat this for the price.
John was the best! He was so helpful and easy to order with! The price was right the shipping was within a good time.
I lost my home and furniture during hurricane Michael. Picking out and purchasing new furniture to replace what was lost has been traumatic. This young man, Elliott, was so kind and considerate that he made buying the dining room furniture I wanted so much easier. Thanks so much.
The ease or ordering was exceptional. The website was very user friendly. We had found the couch elsewhere, but not only was 1Stop Bedrooms the best price, our purchase included shipping and set up. The men that set it up were friendly and careful and cleaned up all of the packaging and took it away. The couch is comfortable with durable fabric. I was nervous about making a big purchase like this online, but we could not have asked for a better experience!
They're beautiful and they were easy to assemble. The price was fair and the quality pretty good. The color is just gorgeous. It really brings the room together.
Everything good, we liked everything about our couch. We are going to buy more in this website. Thank you.
There are a very few occasions when a customer gets complete satisfaction with a purchase over 2000 usd. This has been one such memorable experience for me. Elliott from 1stopbedrooms went over and above to make my purchase memorable.
I am positive that the bed and the furniture will be flawless. I would recommend this website to My friends and everyone
Quick delivery, product as described! We had a great experience. We received email updates, quick delivery (less than a week), and customer service was glad to give us the shipping status when we called. Product was as described so we love our two new recliners. If you know what your ordering by reading the item description, don't hesitate to order through this company.
This the worst company you can ever order furntirue from. I spent $3000. 00 on a sofa and loveseat. The loveseat arrived damaged in April of 2018. The driver noted it on the delivery receipt. We contacted 1stopbedrooms immediately and we were told a company would call us to schedule a technician to come out. 5 weeks went by and nothing. I could not get anyone from 1stopbedrooms on the phone unless I acted as if I was making a purchase. Finally in August of 2018, I call back and express my concern and finally a company calls me 6 weeks later to schedule a technician. The first technician comes out to view the furniture in NOVEMBER 2018 as this was the first available appt. The technician said the wood frame is cracked and there is no way to replace. I hear NOTHING back from 1stopbedrooms so I contact them two weeks after the technician viewed the couch and they stated they would send me the best in the state and ensure it gets fixed, FEBRUARY 2019 and the technician is finally able to make it back out. IT IS THE EXACT SAME TECHNICIAN THEY SENT THE FRIST TIME. He literally LAUGHED AT THEM and could not believe he was back out to look at a piece that cannot be fixed. I have tried multiple times to reach out and have 1stopbedrooms resolve this damaged piece (not to mention the piece has a 5 year warranty). I have had no luck and I am just promised we are looking into it. I have finally resulted to a lawyer. DO NOT BUY FROM THIS COMPANY.
I live in rural Nebraska and I had questions about shipping. I was able to work with Eddie who helped me from beggining to end. So happy I asked questions.
The best price I could find. Looked in many websites and furniture stores and this was best by far. I highly recommend
I got exactly what I wanted, delivered sooner than i expected, they are beautiful. Good quality, I will order from them again.
Easy to set up. Sturdy. Rotates. Comfortable.
Matches my furniture beautifully. Enhances the appearance of the environment.
Fast shipment, even with a glitch that happened over the computer (which was not their fault). Customer service called me and fixed it right away and were very helpful.
The sales rep, Max, assisted in patiently answering all the questions I had being a first time customer. He also helped in getting me a discount on my order. It was a very pleasant ordering experience.
I've bought several furniture pieces within the past year. 1 stop bedroom is the perfect option for those who opt for quality but lack the time to surf the internet. Pleasant experience all around!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members