On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
With a full lineup of furniture for the Bedroom https://www.1stopbedrooms.com/bedroom, Dining Room https://www.1stopbedrooms.com/dining/dining-sets, Living Room https://www.1stopbedrooms.com/living, and beyond, 1StopBedrooms offers countless choices for savvy shoppers. All the while, their dedicated support team provides the knowledge and expertise needed to make the perfect selection, every time. There’s a reason why thousands of 1StopBedrooms testimonials https://www.1stopbedrooms.com/testimonials mention friendly and helpful service.
While keeping quality at heart, 1StopBedrooms features bedroom sets https://www.1stopbedrooms.com/bedroom/bedroom-sets for every design aesthetic as well as living room sets https://www.1stopbedrooms.com/living/living-room-furniture/living-room-sets that make guests and residents alike feel at home. Not to mention, 1StopBedrooms includes the lowest-possible prices across every collection for best-in-class savings. When you find the right fit for ...
1StopBedrooms Reviews Summary
The company enjoys a strong reputation for its user-friendly website, extensive product selection, and competitive pricing, which customers find appealing. Positive sentiments frequently highlight the exceptional customer service, with representatives being described as knowledgeable, friendly, and helpful throughout the purchasing process. However, there are concerns regarding order fulfillment delays and confusion surrounding specific product requirements, which some customers interpreted as deceptive practices. Overall, while the majority of feedback reflects satisfaction and a willingness to recommend the company, addressing the issues with order management could further enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The person I spoke with was very helpful and found a coupon I could use for 25. Off. Also explained the on site plan. Thank you. I purchased my bedroom furniture here in april also. Loved the service
I ordered the Caldwell master chest, I was having a day. I canceled my order and I really liked this chest. I reordered with Max. The first guy was helpful. It wasn't him it was me. Max. I appreciate your kindness and patience with me and my order. He put a rush on the furniture also. When it arrives I will add to my experience. Thank you Max
Excellent experience. Eddie was very helpful and professional. Can't wait to get our beautiful nightstands.
Hi Carla,
Thank you for taking the time to leave a positive review of your customer service experience with Eddie.
1StopBedrooms is delighted to know our dedicated and knowledgeable rep made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Can't wait to get this beautiful bed. Great customer service makes it easy to get what I wanted. Price were very competitive.
Hi Mark,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience with Elliot.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Thank you! He was a fine young man and was very kind and helpful. Happy 4th of July!
Hi Michael,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that Adam did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Elliot verified my info quickly and explained protections plans to best suit my needs. He was nice and professional. The furniture was 1/2 the price of that at my local Ashley store for the exact same set.
Hi Jami,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are delighted to hear you had a positive experience with Elliot and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Kith help me out to finish and complete the order this is my second purchase with the company and i love it.
Hi Anca,
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and providing the highest level of customer service.
We are pleased to know Keith shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
I received my furniture from the delivery company. Unfortunately one of the couches had a pretty good gouge on it. I called customer service immediately (within an hour) and spoke to Phil. Phil was very accommodating and is fixing the situation. I was blown away by customer service. Most online companies customer service isn't the greatest. So far 1stop has been fantastic
Hi Eric,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we are happy to hear that Phil lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Excellent service. Elliott was very helpful and professional. It was a pleasure doing business with this company
Hi JoAnn,
Thank you for taking the time to leave a positive review of your customer service experience with Elliott.
1StopBedrooms is delighted to know our dedicated and knowledgeable rep made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
We saw the couches in the store and ordered them online. All has gone well & we can't wait to have the new couches.
Hi Julie,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience with Keith.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Polite and best pricing around. Looking forward to new couch. Better prices than Ashley Furniture had at there store.
Hi Mark,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
The entire ordering process was great! The communication post ordering was very clear. The website is awesome! I spoke with Max today and he needed to confirm my shipping address. He was extremely friendly and helpful and let me know I did not choose the protection plan that was on sale. I can not believe i missed that! I am so glad he told me and when i called back to purchase it he was fantastic!
Hi Kimberly,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are delighted to hear you had a positive experience with Max and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
I really appreciate the manager vera who helped me in the whole process of making my customer experience a great one. I will be making other purchases in the near future as well as recommendations.
Hi Detra,
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and providing the highest level of customer service.
We are pleased to know Vera shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Adam was extremely helpful in helping me make decisions with my order. He was very pleasant, knowledgeable and thorough in answering all my questions. Really appreciated his expertise!
Hi Erlinda,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we are happy to hear that Adam lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
I had looked all over for a sleeper sofa that served our needs, was affordable, and looked nice for our guest room. 1stopbedrooms exceeded my expectations! After receiving a notification that there was a problem with my delivery address, I was connected with a friendly and knowledgeable representative from the company to complete my order. Max was great even suggesting a better protection plan for my order and, upon hearing that I needed it in time for an upcoming visit from family, even put a rush on my delivery. You are the best!
Hi Kathleen,
Thank you for taking the time to leave a positive review of your customer service experience with Max.
1StopBedrooms is delighted to know our dedicated and knowledgeable rep made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Excellent customer service
Prompt service and knowledgeable
I was very pleased with the overall service I received
Hi Tanya,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Management
[email protected]
866-456-8823
On March 4th I purchased 2 bedroom sets. In late March, they said one bedroom set was on backorder until mid April and gave me the option to approve to wait for the backorder. I received notification mid May that my order had shipped to the White Delivery Location and would be shipped within 5-7 days. Called at end of May to find that the OTHER bedroom set is on backorder, which I never approved. The sets are currently half of the price they were when I ordered them and they offered me $250 refund. I then received call from White Glove Delivery saying they had 3 out of 15 pieces ready for delivery. June 20th... still nothing. DO NOT ORDER FROM HERE!
Bought a bedroom set. After it came home, it was really poor quality with dings and marks all over. On reporting to customer care with pictures and proofs, we are told that Ashley makes poor quality furniture and thats it, but we can return if we don't like, and below are my refund amounts. DON'T buy from these guys but buy locally where you can see the stuff first rather than tossing your money for junk.
Amount Paid $1,269.13
Return Fee $832.59
Return Pickup Fee $160.00
Total refund $276.54
Hi Saurabh,
I hope this message finds you well. I have messaged you directly regarding your order. Please feel free to reach out to me via the contact information provided.
Regards,
Joan P.
Customer Relations Management
1StopBedrooms
Order arrived very quick, table was bigger than I expected.the only downside is polish was not bright as the picture showed it in the showroom. Other than that I am very satisfied with the purchase!
Hi Marthe,
Thank you for the positive feedback! I'm sorry to hear you're disappointed with the finish on your table. Unfortunately, lighting conditions in the showroom don't always translate into the home due to natural lighting. We are pleased to know that you are otherwise content with your newest addition and look forward to serving you again!
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Management
[email protected]
866-456-8823
I tried to return some furniture. It states online estimated $1.50 per pound to return. I was willing to pay that on a $2,500 purchase which i thought would have cost me $800. I understood that completely. But no they charged me over double the $1.50 a pound plus the original delivery (once again i was willing to pay). They want $1,595 to return my sectional. Hassle free returns i can not agree with.
Hi Chris,
I hope this message finds you well. I have messaged you directly regarding your order. Please feel free to reach out to me via the contact information provided.
Regards,
Joan P.
Customer Relations Management
1StopBedrooms
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Louise,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we are happy to hear that Max lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823