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With a full lineup of furniture for the Bedroom https://www.1stopbedrooms.com/bedroom, Dining Room https://www.1stopbedrooms.com/dining/dining-sets, Living Room https://www.1stopbedrooms.com/living, and beyond, 1StopBedrooms offers countless choices for savvy shoppers. All the while, their dedicated support team provides the knowledge and expertise needed to make the perfect selection, every time. There’s a reason why thousands of 1StopBedrooms testimonials https://www.1stopbedrooms.com/testimonials mention friendly and helpful service.
While keeping quality at heart, 1StopBedrooms features bedroom sets https://www.1stopbedrooms.com/bedroom/bedroom-sets for every design aesthetic as well as living room sets https://www.1stopbedrooms.com/living/living-room-furniture/living-room-sets that make guests and residents alike feel at home. Not to mention, 1StopBedrooms includes the lowest-possible prices across every collection for best-in-class savings. When you find the right fit for ...
1StopBedrooms Reviews Summary
The company enjoys a strong reputation for its user-friendly website, extensive product selection, and competitive pricing, which customers find appealing. Positive sentiments frequently highlight the exceptional customer service, with representatives being described as knowledgeable, friendly, and helpful throughout the purchasing process. However, there are concerns regarding order fulfillment delays and confusion surrounding specific product requirements, which some customers interpreted as deceptive practices. Overall, while the majority of feedback reflects satisfaction and a willingness to recommend the company, addressing the issues with order management could further enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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Excellent customer service and resolved the issue regarding order. Very thorough and made sure order was correct - also explained the need for box spring which was not electable when original order placed.
Delivery took too long, no one contacted from wear house to schedule delivery took a month to get my table
Hi Gulchin,
Thank you for taking the time to leave a positive review of your customer service experience. We apologize for any delay you encountered, but are glad to know you are satisfied with the furniture.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Delivery and ordering was seamless. I really love my new bedroom! It is nice quality and I especially love my new tufted headboard!
The two men were polite and set up my new bed quickly and made sure it was done correctly. I'm very happy with my purchase
Full indoor setup, deliverers very careful, very pleased with product! Outstanding communication about the process.
Hi Gary,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we hope that we lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
The delivery experience was very easy and I was pleased with the service. The furniture came in good condition except one chair that had a chipped leg. The delivery man advised us that the company was aware and that the chair was replaced so I was at ease knowing this information. Great service I would definitely buy here again and recommend this company to others.
Hi Richard,
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and providing the highest level of customer service.
We are pleased to know we shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
The delivery was fast and well wrapped. No issues! My purchase went smoothly. Product is not a cheap material.
Hi Brienne,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are glad to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
This company is a scam. I ordered a couch over Labor Day and am now being told that it will be get to me until October 20th. That is almost 2 MONTHS after I ordered it. I have no furniture in my house and don't have 2 months to wait on this product so I asked them to refund my money. They are trying to charge me $506 to restock something that hasn't even left a warehouse yet. That is OVER 1/3 of the cost of the couch I ordered. I filed a complaint with the better business bureau and they have a list a mile long of complaints. Very sorry I wasted my time with this company.
Purchasing my couches from 1stopbedrooms was so easy and their White Glove delivery is excellent. I will definitely use them again
Hi Judy,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Very pleasant and helpful conversation... Eddy was really helpful and knowledgeable about all of my questions. Very polite and welcoming.
I wish that all Customer Service Representative could be like Mr. Eddy..
Hi Elton,
Thank you for taking the time to leave a positive review of your customer service experience with Eddy.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Vera was amazing! I'm grateful for her! Anytime I call in I would definitely want to talk to her! She made my day!
I had a few questions about a sectional I was considering purchasing and Eddie did a great job answering all of them. The price for the item was the best I had seen and I am excited to receive the item as soon as it ships.
Hi Scott,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we are happy to hear that Eddie lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
They have great prices but shoddy customer service. I ordered a king bedroom suit, a trundle bunk bed and a kitchen island table. The bedroom suite arrived perfectly. The table top is chipped and warped. The bunkbed is missing items. First it was the hardware. That came in and the delivery guys came back to assemble... guess what? More missing pieces. Currently the disassembled bunked is in the middle of the floor in my granddaughters room. This has been going on for 2 months. First they were in contact. But now since the end of August, nothing. I just want my stuff and have filed a complaint everywhere I can think of. This company is terrible and they are full of delays and lies. You can bet though they are getting their money.
He helped big time with buying my new couch and clearly explained how the shipping process would work
The Process was very easy and quick, the price is the best.
I'm very happy with the product, I recommend 1stopbedrooms.
Hi Ray,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
The customer service rep takes forever to come on call. I ordered my sofa cum bed 2 weeks ago and then price of that product went down around $55. Interestingly this company does not offer price guarantee - the rep compared the Labor Day sales to Black Friday. It's hard to believe that they don't offer that. I was having a great experience, but this is disappointing in today's time.
Hi Nitin,
1StopBedrooms does offer a price match. In fact here is the text from our site (https://www.1stopbedrooms.com/price-match-guarantee)
We offer a 100% low price guarantee. If we receive a savings we are happy to pass that savings along to you as always. If the price of your item goes down after you place your order we are happy to adjust the price down as long as your order has not already been processed. Discount incentives are provided by the manufacturer during certain times and any order processed before those incentives were available will not be eligible for adjustment.
Your order was already processed and in transit.
The comparison to Black Friday was the rep explaining that if you buy an item and then 2 weeks later it goes on sale for Black Friday, you can't get the item that you already purchased for the Black Friday price.
It is equally disappointing for consumers to potentially influence shoppers based on false information.
Regards,
Joan P.
Customer Relations Manager
He was very helpful and gave me clear information. I have never shopped on this website before and he made me feel comfortable! He was honest, and amazing.
After writing my reviews I received messages from the company, they wanted me to remove my posts and I said I would if I received my items, I then got a similar message to many others that my order was again backordered another month, the company did give me a full refund. I'm appreciative of the refund but wouldn't trust to order again.
It looks as though this company is either creating fake accounts or is paying for positive reviews. They have not been accredited by the Better Business Bureau and have a massive number of filed complaints(over 600 in past 3 years, over 400 past year). The patterns are continued delays in shipment, damaged items, and a costly refund(re-stocking fees, costs of $1.50/lb of items). I am in the start of my ordering process and am pretty sure I've been scammed, however because they don't do proper refunds, I will follow through and see how this goes-will be updating my response. So far, I've been asked to give additional confirmation of my address and the delivery date has been moved back 3 weeks..
Really appreciate Eddie answering my questions and helping me complete my order. Very impressed so far. Eddie was very helpful in this process. Looking forward to our new sofa.
Hi Regina,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that Eddie did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
I can't say enough how happy we are. I did good says my husband! Without seeing everything, it came and it's PERFECT! We will recommend and return!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tandy,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Manager
[email protected]
866-456-8823