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With a full lineup of furniture for the Bedroom https://www.1stopbedrooms.com/bedroom, Dining Room https://www.1stopbedrooms.com/dining/dining-sets, Living Room https://www.1stopbedrooms.com/living, and beyond, 1StopBedrooms offers countless choices for savvy shoppers. All the while, their dedicated support team provides the knowledge and expertise needed to make the perfect selection, every time. There’s a reason why thousands of 1StopBedrooms testimonials https://www.1stopbedrooms.com/testimonials mention friendly and helpful service.
While keeping quality at heart, 1StopBedrooms features bedroom sets https://www.1stopbedrooms.com/bedroom/bedroom-sets for every design aesthetic as well as living room sets https://www.1stopbedrooms.com/living/living-room-furniture/living-room-sets that make guests and residents alike feel at home. Not to mention, 1StopBedrooms includes the lowest-possible prices across every collection for best-in-class savings. When you find the right fit for ...
1StopBedrooms Reviews Summary
The company enjoys a strong reputation for its user-friendly website, extensive product selection, and competitive pricing, which customers find appealing. Positive sentiments frequently highlight the exceptional customer service, with representatives being described as knowledgeable, friendly, and helpful throughout the purchasing process. However, there are concerns regarding order fulfillment delays and confusion surrounding specific product requirements, which some customers interpreted as deceptive practices. Overall, while the majority of feedback reflects satisfaction and a willingness to recommend the company, addressing the issues with order management could further enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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Awesome service great people good products highly recommended 1StopBedrooms is the only stop for all your household needs
I had some concerns when I placed my order for 2 loveseats! Mark was great, knowledgeable and very helpful. I think I've found the perfect way to shop furniture! Thank you!
Was very pleased with order until I received the end tables one coffee table was damaged but 1StopBedrooms work out a deal so I am very pleased, good quality furniture. Plan to order more furniture later.
My experience with David st 1 stop bedroom was a very positive experience. He asked if I needed a mattress and box spring, told me the difference in the extended warranty, ordering through the Cudtomer service tech may be a shorter delivery period, and stayed on the line while my payment went through. You don't always have good experience with phone customer service reps, however this was a good experience. I will definitely buy from them again.
Hi Monte,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience with David.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
So over the past month we've been replacing our older high end furniture that was 13 years old after we decided not to move it. My wife talked me into giving the internet a shot and quite honestly I was really afraid of what we were going to get. To my very pleasant surprise our order from 1stopbedrooms arrived today. While it took a solid month to get it, the furniture was every bit as well made as our old $12,000 bedroom set for 1/3 of the cost. The construction and materials were absolutely first rate without the horrifying costs you see from some of the high end brands. I'd recommend this company to anyone.
Hi David,
Thank you for taking the time to leave a positive review of your customer service experience.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
1stop was very easy to deal with and answered all my questions. Hoping that the delivery and set up will go just as smoothly. Thanks!
Hi Terry,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we hope that we lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Finally got the new headboard. It was drop shipped straight to us. Now I just have to put it together myself and attach it to the bed. This whole order took a ridiculous amount of time on the phone. It took a ridiculous amount of time from order to finish. Never again. Employees could not care less
Right now, I'm rating this company a 1 star experience. My stuff has been sitting at the warehouse for 10 days and they say that the workers have not logged it in. The representative told me that it appears as though it's not there until they do this. They don't care if we're sleeping on a blow-up mattress. They don't care to even set a date to deliver and they won't let me talk to the warehouse. They won't even call the warehouse. They just keep telling me to wait a couple of days and call back. What I feel like is that they took $1,400 from me and won't deliver what I ordered. The reps are full of lip service... Acting like they're going to be flogged if they help me in any way shape or form. Never again. I should have just ordered directly from Ashley Furniture
I ordered the wrong bed frame and Steve made my experience painless and smooth. I can't say enough good things about his customer service. Thank you, Steve!
Hi Brendan,
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and providing the highest level of customer service.
We are pleased to know Steven shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Customer service and price match were super great. Prices were compared to other sellers and my customer service representative " Eddie" was very helpful.
Hi Bernard,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience with Eddy and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Their service was quick and very professional. I was pleased with the extra information I was given about the insurance.
David was excellent at answering my questions and putting my mind at ease in ordering a large purchase online.
Hi Diana,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that David did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
I ordered my bedroom set for the first time. 2 weeks ago. David was the representative. He was very respectful and knowledgable. He answered all my questions. The entire transaction went smooth.
I decided to give it another try and called 1st stop again to order a office furniture. Once again David helped me with the order.
I will definitely will shop here again. I had already had mentioned 1stop to my family member's and will sure mention it to my Co workers.
Thank you
Hi Sameer,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience with David.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
DO NOT order from this company. The furniture is extremely poor quality. I purchased a 2 seat reclining sofa and from DAY ONE there was a large gap between the seat and the footrest making it uncomfortable to sit on. It turns out the foam used was cheap so it deflated/twisted so there was nothing there but fabric. They sent a replacement piece that immediately did the same thing. Note: Their return policies including a 1 year warranty are a JOKE. Additionally, the "white glove service" takes forever. My sofa was in a warehouse for 3 weeks less than 30 miles away and they would not deliver until I complained multiple times and threatened to dispute the credit card charge. When they finally brought it to my home it was completed unwrapped, unprotected and delivered by 2 incompetent men. The whole process was a nightmare. Please save your money and time by NOT buying anything from them.
My delivery was done on time by these very amazing and friendly guys! The was no hustle or bustle! Thank you so much.
Hi Claire,
Thank you for taking the time to leave a positive review of your customer service experience.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
They called an hour prior to arrival and show up at the stated time. Setup was quick. Great service overall!
Hi Tiffany,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we hope that we lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Love my new kitchen table & chairs. Love the white glove service & how it arrives already assembled. Great idea!
Hi Denise,
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and providing the highest level of customer service.
We are pleased to know we shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
I love 1 Stop Bedrooms! Transaction was smooth, and they delivered quick. The furniture was beautiful...
Hi Keisha,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
The product was exceptional! And the delivery people took their time to make sure everything was great! Also, I would like to thank customer service for taking the time to make sure I understood everything that I was doing!
Hi Joseph,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
It took about a month from ordering the table to the actual delivery day. They kept me posted throughout the whole time. When I received the table it didn't look as gray as I thought it would be but it's real wood and the finished product was beautiful. Overall I'm satisfied I paid extra for the white glove delivery. It was sooo worth it for them to set it up and place it where I wanted it.
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had an overall pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
The entire process was smooth, the price was great, and it took less time than I expected from order to delivery. The couch doesn't seem as soft as when I first sat in it in a retail store but that could be my memory. It's the same sofa. Looks great and hope the sleeper works well when I use it.
Hi Marsha,
Thank you for taking the time to leave a positive review of your customer service experience.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Annabelle,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that we did just that. We certainly apologize for any damage caused in transit.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823