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With a full lineup of furniture for the Bedroom https://www.1stopbedrooms.com/bedroom, Dining Room https://www.1stopbedrooms.com/dining/dining-sets, Living Room https://www.1stopbedrooms.com/living, and beyond, 1StopBedrooms offers countless choices for savvy shoppers. All the while, their dedicated support team provides the knowledge and expertise needed to make the perfect selection, every time. There’s a reason why thousands of 1StopBedrooms testimonials https://www.1stopbedrooms.com/testimonials mention friendly and helpful service.
While keeping quality at heart, 1StopBedrooms features bedroom sets https://www.1stopbedrooms.com/bedroom/bedroom-sets for every design aesthetic as well as living room sets https://www.1stopbedrooms.com/living/living-room-furniture/living-room-sets that make guests and residents alike feel at home. Not to mention, 1StopBedrooms includes the lowest-possible prices across every collection for best-in-class savings. When you find the right fit for ...
1StopBedrooms Reviews Summary
The company enjoys a strong reputation for its user-friendly website, extensive product selection, and competitive pricing, which customers find appealing. Positive sentiments frequently highlight the exceptional customer service, with representatives being described as knowledgeable, friendly, and helpful throughout the purchasing process. However, there are concerns regarding order fulfillment delays and confusion surrounding specific product requirements, which some customers interpreted as deceptive practices. Overall, while the majority of feedback reflects satisfaction and a willingness to recommend the company, addressing the issues with order management could further enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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Ashley furniture set...
I ordered it online got updated for status they called to verify shipping address.
I called to confirm if a reclining sectional could fit through a room doorway. Steve confirmed the set can come apart to fit through my room doorway. That confirmation led to my order placement.
Thanks to Eddie for his patience, his professionalism, and kindness. Great service! M
Sales consultant answered all my concerns and worked the price and warranty honestly
Hi John,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Website was not being helpful! Called Steve, (good personality and on task), we straightened everything out together!
This is my second furniture purchase, the delivery and quality was/is excellent.
The construction of the chairs and ottoman, leaves me to believe they'll last a long time, with love and care! Very Happy!
Hi Dianne,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience with Steven.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
David was very helpful in processing my order over the phone. He also called to make sure the item was in stock before having me pay for the expedited shipping cost since I needed the item quickly.
Got a great deal on a entire bedroom set (my first one) and cust service was very helpful in explaining things to me and processing payment
Hi Kelley,
Thank you for taking the time to leave a positive review of your customer service experience.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Advice not to get stuck with them they are a kind of a scam and don't know how to talk to a customer. If you want HIGH BP most welcome to order with them. And their website never shows bad reviews so, this business is as shady as it can get.
Would give 0 star if i could. Suspect that most of the good reviews are fake.
It's been 6 weeks since I have ordered and I still haven't received my package. Never sends out tracking info. Asked for a refund 3 times and each time they say they will get back to me but they never do. Literally the worst furniture shopping experience in my entire life.
Also seems like they frequently call you to tell you that shipping is not free AFTER you place the order. Their prices are not competitive after the shipping fee is added.
Honestly I do not understand how they are still in business.
I'm excited about finding this piece at SUCH a great price. And shipping will be so fast a wonderful combination
Hi Fran,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we hope that we lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Hi Naomi,
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and providing the highest level of customer service.
We are pleased to know Mark shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Thanks again John for helping me in my helping me with my furniture. And been a nice person I will call you john in the future for the rest of furniture.
Hi Grace,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
By far the best telephone customer service I have ever experienced! I would most definitely utilize this company time after time again to purchase my next furniture set.
Hi Sean,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
I was able to get quick answers to my questions, suggestions for better products at comparable or better prices, and help processing my order.
Hi Stephanie,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Although I had ordered my bed back in July and did not receive it until today (Oct 11), I was very happy that Joan followed up immediately after my initial dissatisfactory review. After repeated attempts to contact customer service for a tracking number/order status, I was ready to accept that I may have been scammed. However, Joan reached out and was able to locate my order and provide tracking. The bed frame arrived in perfect condition, and the quality was very impressive from color to material. Even the bolts and screws had weight to them and were not cheap-feeling like Ikea. Although it was a two-person job, I was able to assemble the bed on my own (it took about 3 hours) with a bit of elbow grease. Thank you, Joan! You are an angel! I am obsessed with my new bed frame and my roommates have complimented how gorgeous it is. One star had to be removed for the months delay and previous terrible customer service.
Ordered a sofa and recliner from the Signature Design by Ashley Party Time Collection. Our 1StopBedrooms salesperson Eddy made it a pleasurable buying experience. We never felt any pressure to buy. He was very upbeat, helpful and knowledgeable on the product line and provided sound advice.
Hi Robert,
Thank you for taking the time to leave a positive review of your customer service experience with Eddy.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Eddie was AWESOME helping me place my order! He was quick, he made sure he answered all my questions and made sure my order had everything I was wanting and hoping for! I only hope my delivery is as pleasant as the ordering was.
Hi Diana,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we hope that Eddie lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
He was patient and stayed with me on the phone until my order was completed. I like this type of customer service.
Hi Armetia,
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and providing the highest level of customer service.
We are pleased to know David shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
This company is truly criminal. This situation is so asinine that I've had to get an attorney involved. They delivered a bed but not the one I ordered. They refused to pick it up or offer a refund for a BED WE DID NOT ORDER, so we had to dispute the charges with our bank. They sent a rebuttal with photos of the bed that we didn't order! They are wasting their time and money on their stupid mistakes. It's like an episode of dumb criminals. STAY AWAY!
Mark answered all my questions was extremely courteous and professional I would purchase again from 1StopBedrooms
Hi Keith,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience with Mark and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi George,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823