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With a full lineup of furniture for the Bedroom https://www.1stopbedrooms.com/bedroom, Dining Room https://www.1stopbedrooms.com/dining/dining-sets, Living Room https://www.1stopbedrooms.com/living, and beyond, 1StopBedrooms offers countless choices for savvy shoppers. All the while, their dedicated support team provides the knowledge and expertise needed to make the perfect selection, every time. There’s a reason why thousands of 1StopBedrooms testimonials https://www.1stopbedrooms.com/testimonials mention friendly and helpful service.
While keeping quality at heart, 1StopBedrooms features bedroom sets https://www.1stopbedrooms.com/bedroom/bedroom-sets for every design aesthetic as well as living room sets https://www.1stopbedrooms.com/living/living-room-furniture/living-room-sets that make guests and residents alike feel at home. Not to mention, 1StopBedrooms includes the lowest-possible prices across every collection for best-in-class savings. When you find the right fit for ...
1StopBedrooms Reviews Summary
The company enjoys a strong reputation for its user-friendly website, extensive product selection, and competitive pricing, which customers find appealing. Positive sentiments frequently highlight the exceptional customer service, with representatives being described as knowledgeable, friendly, and helpful throughout the purchasing process. However, there are concerns regarding order fulfillment delays and confusion surrounding specific product requirements, which some customers interpreted as deceptive practices. Overall, while the majority of feedback reflects satisfaction and a willingness to recommend the company, addressing the issues with order management could further enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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The order and financing was very quick and easy. Looking forward to seeing our order. Have spoken to customer service to finalize order
I found Jason to be extremely professional and patient with me. I was placing a large order. He even helped me pick out a dining table to match with my specific requirements. I definitely will use your company again since I'm not done shopping to fill my new home.
Hi Lenore,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience with Jason and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
I returned to 1stopbedrooms after ordering a sofa set now I just ordered a bedroom set! There prices and service are unbeatable! And what helps is that if you buy a warranty and don't use it you get credit on your next purchase!
Hi,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
David was super friendly and helpful. I appreciate his help. He made it very easy to get the sofa sectional that I was looking for.
Hi Kristi,
Thank you for taking the time to leave a positive review of your customer service experience with David.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
I give Steve A+ rating. He was extremely knowledgeable and answered all my questions. I will definitely be ordering more furniture from you in the future
What a pleasure to do business with. Elliot was amazing at getting my wife and I the best price possible with no haggling or hustling. We are super happy with our purchase and will be doing business in the future.
Hi Thomas,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we hope that Elliot lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
I was very Satisfied with all the help Adam provided he was awesome in helping me he was very patient with me help went back and forth with me to make sure I was happy with my purchase in very happy with what I've choose thanks to Adam
Hi Melinda,
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and providing the highest level of customer service.
We are pleased to know Adam shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
I phoned the customer service for additional verification. The gentleman (Elliott) verified me and asked promptly did I require help with anything else during my call. I asked for expedited shipping if at all possible. He stated he'd do his best to put a rush on it.
Hi Rosac,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience with Elliot and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Customer service representative handled issue well after discussing my issue with manager. I am satisfied with the result we ended up at and will continue doing business here because of it.
Had to call to confirm my order. Calling was easy the representative Elliott was nice, friendly and took the time to get the information needed. Great customer service.
Hi Alicia,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that Elliot did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
I would give a zero if i could. They promused white glove delivery then oh we will bring it to a business near you, then they just cancelled my order. Bait and switch dishonest people
The customer service rep helped me change my order even though I was past my 24 hr mark. She went above and beyond and it was greatly appreciated.
Hi Alex,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Very Patient very professional. He found everything that I was looking for. I am very satisfied thank you
The experience was very pleasant overall. Employee was very helpful in getting me setup with a warranty.
Hi Anna,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we hope that we lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
Representative was knowledgeable, respectful, patient, informative, and efficient. I was very please with the representative, the process was efficient, that the information that was covered/offered was of good value and in accordance with what I was searching for.
Hi Rodney,
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and providing the highest level of customer service.
We are pleased to know we shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
I cannot give a full appraisal until I actually receive my merchandise. However, so far every thing has been smooth and the representative Dan was a great help with my order.
Hi Barry,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
First time I've order on line and totally messed it up. Customer care was excellent. Canceled the order then walked through the entire process to make sure I got what I needed.
Hi Rhonda,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
You may run into problems! I ordered my Ashley sofa set in Nov of 2018. I had structural issues with it and although it took quite some effort on my part, 1 Stop Bedrooms did replace it in May of 2019. However, by the end of June the issues were even worse with the replacement sofa. THIS time I am being told that there is no remedy since my one warranty will only cover parts. So even though I notified 1 Stop Bedrooms of issues within 30 days, I have been informed I am 'stuck' with this sofa. I have sent numerous emails and made phone calls and am being 'ghosted'. Nothing gets responded to.
I finally got a hold of the the Customer Relations Manager. She responded by stating they would do their best to rectify the issue. For over a month I had to follow up multiple times to find out the status. The response was always "We are still waiting to hear something". Finally when I pushed and asked to speak with the owner, the manager sent me an email stating "We replaced the first couch in good faith, so there is nothing else we can do for you" However, the replacement couch that was sent had frame issues WITHIN 30 DAYS! (No one in my home weighs more than 140 lbs) I have had TWO sofas sent WITHIN the last 11 months and both had structural and frame issues. Despite a full one year warranty on frame damage, 1StopBedrooms will not honor the warranty. BE VERY CAREFUL WHEN PURCHASING FROM THIS COMPANY! I will continue to pursue this with Ashley furniture and the Better Business Bureau. I am EXTREMELY DISAPPOINTED with this purchase from 1StopBedrooms.
Excellent experience with customer service thrilled about my new purchase beautiful bedroom suit thank you
Hi Jackie,
Thank you for taking the time to leave a positive review of your customer service experience with Steven.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
After purchasing a set of chairs from 1StopBedrooms there was a mix up on the number I received. I was suppose to receive a set of two, however only one had arrived. After speaking with Robin she has assured me that there is nothing to worry about and she will go above and beyond duty to make sure that we in fact receive our additional chair that we had previously purchased. Therefore I am entrusting the good name and reputation of 1StopBedrooms and after working with Robin I feel certain this unfortunate mistake will be taken care of as soon as possible.
Hi Jeanne,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we hope that Robin lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Arthur,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823