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With a full lineup of furniture for the Bedroom https://www.1stopbedrooms.com/bedroom, Dining Room https://www.1stopbedrooms.com/dining/dining-sets, Living Room https://www.1stopbedrooms.com/living, and beyond, 1StopBedrooms offers countless choices for savvy shoppers. All the while, their dedicated support team provides the knowledge and expertise needed to make the perfect selection, every time. There’s a reason why thousands of 1StopBedrooms testimonials https://www.1stopbedrooms.com/testimonials mention friendly and helpful service.
While keeping quality at heart, 1StopBedrooms features bedroom sets https://www.1stopbedrooms.com/bedroom/bedroom-sets for every design aesthetic as well as living room sets https://www.1stopbedrooms.com/living/living-room-furniture/living-room-sets that make guests and residents alike feel at home. Not to mention, 1StopBedrooms includes the lowest-possible prices across every collection for best-in-class savings. When you find the right fit for ...
1StopBedrooms Reviews Summary
The company enjoys a strong reputation for its user-friendly website, extensive product selection, and competitive pricing, which customers find appealing. Positive sentiments frequently highlight the exceptional customer service, with representatives being described as knowledgeable, friendly, and helpful throughout the purchasing process. However, there are concerns regarding order fulfillment delays and confusion surrounding specific product requirements, which some customers interpreted as deceptive practices. Overall, while the majority of feedback reflects satisfaction and a willingness to recommend the company, addressing the issues with order management could further enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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Went verry well with the delivery. I wish they woult of brought it in and assembled it but i understand with the virus it could be dangrous. Do i get the $100 back for the white glove deal that didnt happen?
Received a defective couch. Luckily (or so I thought) I purchased the 5 Year Protection Plan. Sent them pictures of the bent' frame. The frame was bent & missing 2 screws that thru a weeks time the mechanism that swings to recline has scraped 2 hardwood boards that have to be replaced. No big deal I have extra boards I told them I would replace myself, but I would like them to fix my couch. I was told that even with my protection plan I purchased for $150 my claim is being held up by management. What? Now my calls don't get thru, and my emails are ignored. I'm not picky or demanding, but I want my couch to work. This might be $1,348.15 down the drain. I regret buying this, and I hate getting ripped off!
It was a 6 man job but it was done. 2 delivery guys and 3 of my family members and myself all worked as a team and everyone was so polite it took me about 2 months almost 3 with earlier communication issue however at the end of the day with us dealing with this virus it was the well waiting for im so very pleased and happy thank you again
I was nervous to make such a purchase online, but so glad I did. It was a great experience and the customer service was outstanding.
Hello Alicia,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
Ordered a loveseat that was one of Ashley Furniture's signature pieces. Price was better than Ashley in store and online. Plus shipping through 1Stopbedrooms was quicker than it would have been through Ashley Furniture. The customer service representative who took my order was excellent and was very helpful. Delivery day and time set up was easy and they kept us updated. They actual came early on the delivery day which was perfect. Overall great experience with 1Stopbedrooms.
Hello,
Thank you so much for taking the time to leave us such positive feedback.
1StopBedrooms prides itself on our stellar customer service and we hope that we lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
This was a large purchase, so I must say, I was apprehensive at first with buying such a large piece of furniture online. I was very plesantly surprised at how smooth of a process this was for me. I recieved numerous phone calls and text messages throughout the process, which I greatly appreciated. The value of including an additional warranty was explained to me, especially, since I do have a pet. The delivery team setup the furniture with ease. The sectional looks amazing, and feels, and sits comfortably. However, I would expect nothing less Ashley Furniture.
I am elate with my purchase. One tip: this is an oversized sectional, so make sure you measure the dimensions of your room. I am glad I have a large family room.
Thank you,
Dr. Jackson
Hello,
Thank you for taking the time to leave a positive review of your customer service experience.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
Extremely impressed with not only customer service when I called to place the order but also the price, quality, delivery time, delivery and set up! Extremely happy from beginning to end of entire process. HIGHLY recommend!
Hi Jennifer,
Thank you for taking the time to leave a positive review of your customer service experience.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Joan P.
Customer Relations Manager
[email protected]
866-456-8823
I had a great experience from start to finish! The white glove delivery was especially helpful!
This is the second large order I've purchased. The quality and price of the furniture is amazing! The payment plans are great, so price doesn't have to be a concern. Delivery is superb. Thank you 1stopbedrooms! I'm so glad I found you!
Hello Kerry,
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and to provide the highest level of customer service.
We are pleased to know we shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
Ordered this small couch which is perfect for my living room. It seems well made with soft cushions for the back. Delivery was fast too.
Hello Elin,
Thank you so much for taking the time to leave us such positive feedback.
1StopBedrooms prides itself on our stellar customer service and we hope that we lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
I was a little worried when my order went on backorder and was told it would take an additional month for my fruniture to get here but that wasn't the case. My fruniture arrived exactly 1 month after I ordered. When I received it from the white glove delivery it was in perfect condition. I truly couldn't be happier. Its exactly how its described on the website and very comfortable and firm.
Hello Jessica,
Thank you for taking the time to leave a positive review of your customer service experience with us.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
The delivery people were so polite and understanding the meaning of my personal property.
First they called 30 minutes before arriving, second they came on time, even though it was a rainy day.
They even took their shoes off before entering the house.
I have had the best experience with this company for the delivery.
Thank you for finding the right people to do the right job
Hello Raed,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience with us.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
After reading several reviews following the purchase of my couch I was beginning to get scared that I might have ordered from the wrong company. Nothing could be farther from the truth. I was informed through every portion of the process. I ordered my couch and a week and a half later I have it in my living room!
Hello Amanda,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service needs. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
Furniture is exactly what we ordered. We love it. Delivery and set up was timely and the guys were very nice and professional.
Hello Linda,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
Easy to order, great communication and delivery was a breeze and set up in 10min. Everything was exceptional. Only thing is if your in a rush for bedroom furniture do not order here if you do not live close by them (NJ). It took a whole month to get to TN. I was in no rush so that did not bother me.
Hello Melissa,
Thank you for your review. We hope you are enjoying your new bedroom furniture! 1StopBedrooms is always happy to receive feedback so thank you for sharing with us.
We are happy to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
Came just as described and our kiddos approved ten fold. Appreciate the quick delivery and Deliveright for their onsite team. You guys rocked it! Will be back again for future purchases. Thank you so much!
Hello Nicole,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
Waited over 2 weeks for a call to deliver. The guy said they would be at house between 7-8 am, we were first stop. Took off work to wait for them. At 8 am called warehouse, oh, they will have drivers call with an ETA. Waited until 10:30 no delivery or call. Call placed to warehouse, oh well they should be there in a little while. I refused to wait, I had to get to work, already had to take 3 hours PTO. Heard back that they were going to deliver at 3:30 when I got off work, waited till 4 and called warehouse, they said the delivery guys had left and headed back to warehouse. Really? Called delivery drivers, he said warehouse never told them to deliver at 3:30. Called customer service, was hung up on! They have a bad rating from BBB. For a reason! Dont do business with them!
Everything went as planned and I received my beautiful sofa at an awesome price, on time with excellent delivery!
Hello Stacey,
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and to provide the highest level of customer service.
We are pleased to know that we shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
I needed additional bookcases and found the perfect ones at 1StopBedrooms. The order process was quick, delivery was quicker than I expected, and the delivery men were prompt, professional and polite. I will be ordering more bookcases (I read voraciously).
Hello Sherri,
Thank you so much for taking the time to leave us such positive feedback.
1StopBedrooms prides itself on our stellar customer service and we hope that we lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care
Ordered a sofa, then a few hours later received an email that my order was canceled with NO explanation whatsoever. I finally got through to them as the hold was over 25 minutes. I was then told they cannot deliver to my area in Colorado. I live 1 hour west of Grand Junction. I do not live in the sticks. I even offered to find my own delivery service. Thousands of items get delivered every day and they can't figure out how to deliver a sofa to my house!?!? I offered to pay more and I did not need their white-glove service, I just need it sent to my front door! POOR SERVICE! So disappointing and makes NO sense! Gladly spend my $$ elsewhere.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dawn,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
1StopBedrooms Customer Care