On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, jewelry, watches and fashion.
Buy From Trusted Sellers
We only list pieces from professional sellers who are thoroughly vetted by our experts to ensure the integrity of their listings and the quality of their service.
Enjoy Exceptional Support
Our dedicated specialists will answer your questions and assist with order-related needs.
Make an Offer
Purchase immediately or negotiate a price, then checkout securely with a credit card, PayPal account or wire transfer.
Shop With Confidence
If your item arrives not as described, we’ll work with you and the seller to make it right.
1stDibs Reviews Summary
1stDibs has a rating of 4.5 stars from 1,226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, shopping experience and free shipping. 1stDibs ranks 17th among Home Decor sites.
We monitor reviews for authenticity
Tino, from Regent Antiques was extremely helpful in answering all questions as well as understanding when we had a project delay that caused some uncertainty about going forward with the purchase. We were able to resolve the project issues and Tino was able to quickly answer all our remaining questions.
Very smooth and uncomplicated shopping experiences. 1stdibs works with the client if there are any issues. First class!
Excellent online views of painting. Clear, full accurate descriptions. Payment and shipping options easy to use and make changes.
When a Charged is expired, why don't you set up a screen that automatically allows you to edit the exp date. Only logical since you already know to not accept the card due to expired date.
Excelente! Espero que el vendedor conteste con rapidez porque es un regalo. Agradezco mucho … feliz año y bendiciones!
Great offerings and ability to direct message the seller is an awesome feature.
As in other purchases I've made through 1st dibs it is a transparent and straight forward process and I feel that I have 1st Dibs support.
Good communication with seller. Good pictures on site.
I love the variety and quality!st Dibs offers however! And this is important! While reading and reviewing images and dimensions info etc. the seller had sent me all of a sudden, the photos and the history of many (not all, oddly) of our messages back and forth vanished. As in NOT available, not showing up in the messages area, maddening.
Letzte Lieferung war gut verpackt und wurde umgehend versendet.
I just love the items you offer! I will continue to shop with you.
Excellent selection and the free shipping code was very helpful.
Je commande cette cage pour la seconde fois. J'espère avoir un suivi cette fois-ci. Merci
Shipping is way too expensive and unable to complete order on phone or iPad or computer until today.
Very Professional including helping returns. Quality items;
Thank you, very easy purchase and great site for finding unique modern works.
I gave an offer of $600 and you have stated my offer as $831.00 -- that is not correct as my offer was made in my comments -- Please correct.
Hello David,
We Appreciate Your Feedback and thank you for leaving a review on SiteJabber.
We're sorry to hear your experience did not meet expectations and want to help you resolve this issue. Please kindly note that we have reached out to you via email addressing this issue and sharing more information. A refund has been posted to your account so you may send a new offer of $600.00 to the seller to accept and proceed with checking out once more.
I hope this information is helpful and should you have any further questions, please do not hesitate to follow up with us within our email chain.
Best Wishes,
Michaela
Everything seems clear and transparent. I am excited to make my first purchase on 1st Dibs and feel comfortable doing so!
Expérience positive, du fait que les articles sont expertisés, un certificat joint à l'envoi de l'objet serait essentiel…
Merci
This Seller has rare and interesting merchandise. He is excellent, and very responsive. 1stDIBS website is simple to use. It makes for a relaxed and comfortable shopping experience. Thank you,
Thank You For Your Review!
We're so glad you enjoyed shopping at 1stDibs and shared your experience on Sitejabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.
Kind regards,
1stDibs
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Jan,
We Appreciate Your Feedback and thank you for leaving a review on Sitejabber. We're sorry to hear your experience did not meet expectations and that you were unsatisfied with the shipping quotes we had available. Unfortunately, the shipping quote offered to you is the best rate we can offer for In-home delivery shipping. We seek our quotes from our list of Carriers and we provide the best quote we can obtain. We offer two levels of service for freight shipping, front door freight and white glove (in Home delivery). In-home delivery was selected for this order and should you require any further assistance or suppor we have our chat, email, and phone team on standby to assist you with any of your concerns.
Best Wishes,
Michaela
1stDibs