1stDibsReviews 1,251

Bidding was easy, Little confused about the "free shipping". When the customer is excited to find something they have been looking for the last 6 mo. The free shipping doesn't encourage you to read fine print. It pulls you into bid. After you make a purchase under $500 and realize you do not qualify for free shipping it's too late to back out of your purchase. The charge for my shipping was fine, but if I had purchased a heavy sculpture or something super delicate that required special shipping instructions resulting in extraordinary fees exceeding the cost of my item, I would have been unable to back out of the sale. I am not one who could spend $500 or more on a piece, but I still am enamored with many artists and their works. Thank you for the opportunity to share my thoughts. This is my first purchase with 1st Dibs and so far I am 99.5% thrilled.

The previous seller of the ring I won in auction(yellow sapphire with little diamonds around it.) promised to have the ring, originally a size 7, sized for me at no extra cost. S/he did not do it and I had to have the ring sized for me (I am a size 8) and so I had to pay a local jeweller to do it. I resent this. I had to pay over $125 dollars out of My pocket, because I had it done before I could send it back to 1st dibs.this was NOT the agreement. I also had requested our phone several times and still have not gotten it. This is how you "vet" your suppliers? Terrible service...

I have been trying to place an order with 1stDibs for the past 5 working days. There is a technical problem within the 1stDibs website, whereby, despite my bank already confirming over the phone with me that the 'pending' amount showing at £297 (private offer, which has been agreed with the seller) has been authorised by themselves, the 1stDibs website is unable to process the order at their end. Instead, every time I select 'complete order', when I'm logged into my 1stDibs account, the same red error message flashes up on my screen, telling that there is a 'system error' and that I should let 1stDibs support team know about it. I have, quite a few times now. I've now had to cancel my original order on the 1stDibs website, as it was showing as 'pending' twice over the weekend in my bank balance - despite still showing as 'a failed order' on the 1stDibs website. So an amount of £297 that should have been showing as 'pending', was actually showing as £594 'pending' in total, to 1stDibs.