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1stDibsReviews 1,226

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, jewelry, watches and fashion.

Buy From Trusted Sellers
We only list pieces from professional sellers who are thoroughly vetted by our experts to ensure the integrity of their listings and the quality of their service.

Enjoy Exceptional Support
Our dedicated specialists will answer your questions and assist with order-related needs.

Make an Offer
Purchase immediately or negotiate a price, then checkout securely with a credit card, PayPal account or wire transfer.

Shop With Confidence
If your item arrives not as described, we’ll work with you and the seller to make it right.


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1stDibs Reviews Summary

1stDibs has a rating of 4.5 stars from 1,226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, shopping experience and free shipping. 1stDibs ranks 17th among Home Decor sites.

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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First time buyer
May 22, 2025

First time buyer. Experience has been pretty good thank you. Iain

Date of experience: May 12, 2025
GB
1 review
0 helpful votes
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Technical issues prevented payment and online chat suggested I cancel and reorder.

1stDibs attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2025
Germany
1 review
0 helpful votes
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Ich hoffe, dass der Verkäufer meinem Angebot zustimmt.;-)

Date of experience: May 2, 2025
Spain
1 review
0 helpful votes
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Facil y sencillo, sera un gran exito esta plataforma si no lo es ya

Date of experience: May 1, 2025
California
1 review
0 helpful votes
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This is my first purchase on this site. So far so great! Quick responses have made this process easy.

1stDibs attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2025
Massachusetts
12 reviews
40 helpful votes
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Impossible to get help. Sent numerous emails; chatted via their app; telephoned in... nothing works. I can add inventory, I can see inventory, I can pay $ and feature items, but all items in inventory display as unavailable and no one can see the items. They say my account is closed, but I can log in and do everything as I have been over the past few months, but nothing is displayed to customers. I DID NOT REQUEST TO CLOSE IT; IT SEEMS THAT I HAVE NOT HAD ANY VIEWS OF ITEMS FOR MAYBE ABOUT 10 DAYS; NOT SURE WHAT HAPPENED, HOW IT HAPPENED, BUT I HAVENT MADE ANY PROGRESS WITH THEM OVER THE PAST 9 DAYS OR REACHING OUT. They tell me, twice, they are sending a link to set up a call, but no link is received. They have verified that my email is correct. No emails are in Spam/Junk folder. And NOW, it is the weekend AGAIN, and they don't work on the weekends. I wanted to liquidate and put items on sale and Im stuck. Their support team and customer service is TOTALLY USELESS.

1stDibs attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 2, 2025
Connecticut
1 review
0 helpful votes
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The seller was amazing, was kind enough to hold the...
April 16, 2025
Updated review

The seller was amazing, was kind enough to hold the piece until I got my reupholstry company sorted out to give them the proper address. Was very helpful with all my questions. Highly recomend.

Date of experience: April 6, 2025

This seller was so helpful and responsive and worked...
April 15, 2025
Previous review

This seller was so helpful and responsive and worked very hard to give the best shipping and overall price. Very happy with whole process!

Date of experience: April 5, 2025
California
1 review
0 helpful votes
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Lovely items and my dealings with the sellers has been great!

Date of experience: April 4, 2025
Texas
1 review
0 helpful votes
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Great place to shop
April 13, 2025

Great place to shop. Will return and do more of the same at a later date.

Date of experience: April 2, 2025
Texas
1 review
0 helpful votes
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This system is far too sophisticated for old country people and non-New Yorkers. I give you five stars for the idea, the workability of your system and the brilliant laywer[s] who drew your contract. But I thought two stars would get you to "hear" me.

1stDibs attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2025
New Mexico
1 review
0 helpful votes
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I have found First Dibs to be a reliable source for quality furnishings and continue to shop with them.

Date of experience: March 31, 2025
New Jersey
1 review
0 helpful votes
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4 times I have "purchased" items only to be told anywhere from 4 days to 3 weeks. My items had been sold and I would be getting a refund. If you charge my cc then you have sold the item. Not providing it is fraud and breech of contract. Doesn't matter if you credit my the charge or not. That was not what I agreed to.

1stDibs attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2025
New Jersey
2 reviews
18 helpful votes
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Found some great art & great sellers here. Happy to have given 1stDibs a try :)

Date of experience: March 27, 2025
California
2 reviews
0 helpful votes
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Great selection and quality of items. Easy to communicate with sellers and excellent customer service from the sellers. I am highly satisfied with all of my purchases!

Date of experience: March 27, 2025
Connecticut
1 review
0 helpful votes
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Very easy to leave a quick review in a timely fashion. Highly recommend

Date of experience: March 22, 2025
GB
1 review
0 helpful votes
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Excellent and expert assistance;good despatch and helpful progress reports

Date of experience: March 17, 2025
Georgia
1 review
0 helpful votes
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Exquisite example from the Couture
March 24, 2025

Exquisite example from the Couture. Too wonderful for words! Merci

Date of experience: March 14, 2025
Italy
1 review
0 helpful votes
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La mia esperienza con i venditori è stata ottima, i prodotti sono come me li aspettavo, Il sito è di alta qualità e molto attendibile e sicuro,l'unica cosa un po' negativa è il costo di spedizione che 1stDbis applica all'invio dei pacchi, Comprendo il costo assicurativo e la lontananza della spedizione, ma se fosse possibile trovare un prezzo un po' più economico mi verrebbe più facile acquistare altro.

Date of experience: March 12, 2025
California
1 review
0 helpful votes
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Great product!
March 20, 2025

Great product! Good experience! Hope to buy more in the future!

Date of experience: March 10, 2025
Massachusetts
1 review
0 helpful votes
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Great experience, pleasant and professional communication

Date of experience: March 5, 2025