1outlets.comReviews 588

I placed orders for several items at different times. Only half of one product ever reached me. Some failed purchases were refunded, some were not. I am still waiting for the refunds after a year. When I wrote to remind them, I'd get a dozen messages such as this: "Good Morning, Sir/Mdm. I just like you to know that I am still here, waiting for the latest update. I will keep you in touch. Thank You."

It seems to be their polite way of saying, "You can kiss your money good-bye."

Even if not delivered all the pieces I ordered and it took a long time to solve everything, I am finally satisfied.
Ordered goods arrived after about 2 months. After opening, I found out that only 1/3 of the ordered and paid goods came. At the customer service, nobody wanted to deal with it for a long time, and frankly, I was pretty upset that I didn't have the goods or the money. Everything turned to good when Jarah took over the matter. I greatly appreciate her approach and quick resolution, so I give the highest ranking.

I have order more than 10 items within a year, but disappointed than they cancel 95% of my order with the nonsense reasons that the item is out of stock whereby I have the items is actually in stock? I have feedback to them about my disappointment but they don't care. They also promised to replace my orders with same brand and same quality but from different company. I was happy with their arrangement but in fact they just kidding. At the end, they still cancel my order and refund to me. I felt very very very dissatisfied and unhappy with the way they handle my case. They even told me that I items been lost in their warehouse. What a nonsense reasons!

Be careful!

I have placed an order with them this year, 29th June 2019. Till now (November 25th), not all ordered and paid goods (80%) have arrived. After issuing a complain, a refund for the 8 missing items was communicated after a long back and forth.

Same issue, so far no refund has been received and no evidence has been provided that a actual refund effort has been made. The refund amount is about USD 200!

The entire experience was a nightmare. I strongly suggest not to place any order with this company. Appears like that they don't keep stock or have a poor choice of merchants. Worst customer experience ever.

Best regards,
CL - Hong Hong

I am happy with the service although I didn't get the product I'd like to buy. It would be nice to let customer know if the product that the customer placed an order could not be delivered to the country of residence of the customer so that he/she would not proceed to make an order only to know such limitation later and had to request for the refund like in my case. However, I am happy with your prompt action to refund to my credit card.