1A AutoReviews 506

Free shipping was prompt and on time. Excellent Packaging. Excellent product. Fit was perfect as described. Happy customer!

I have been a mechanic for 30 years. Recently, I bought two hub assemblies for my 2016 Highlander through the website 1AAuto. According to the website, there were two available and I bought one. They arrived in a badly damaged box. I installed them and got multiple bad sensor codes when the car was started. I emailed the website for assistance and received the following response:

"Thank you for your response. The picture only showed damage to the box and did not show any damage to the parts. Can you please provide pictures of the damaged part?
These parts you purchased are not listed to be compatible with your vehicle. This is most likely the reason you are receiving the codes you are. We don't currently carry parts compatible with your vehicle.
For help finding parts that fit your vehicle for your repair, please use Partsgeek for your auto parts needs.
As these parts are not compatible with your vehicle our warranty is void. We will be unable to send a replacement order. In order to receive a refund, a returned item must be in new, uninstalled condition. An installed item is not eligible for a refund. As these parts have been installed we are unable to take them back for a refund."

This website has managed a return/refund policy that compensates nobody, as well as rude customer service, I am now out $150 and must still buy another part for my vehicle. Do not buy anything from them..

I've ordered parts from 1A Auto several times. I consistently get quality products arriving at my door faster than I would ever expect. I've tried to save by shopping around, but I can't find the same quality parts, super fast shipping, and excellent customer service that I get from 1A Auto. Try them and you'll never shop around again.

I got the wrong piece I have waited since may 12 today is may 27 and to date i have not had any reply. I am very disappointed in the customer service, my advice is that you do not buy from this place, because if something goes wrong, you are in the wrong place to receive help, better support your local auto parts dealer, they will thank you

Happy with this company, thought I was wronged by them but I was mistaken. Wrong part came but they fixed the problem.

Good afternoon, many times I have been looking for parts and 1A has come through with flying colors. Excellent parts and quick shipping. The local parts store here in Hooterville takes longer to get parts. Maybe they should just order from 1A. I am a master mechanic for a few decades, and like going to 1A for parts that are sometimes hard to find. Thanks ANB

First let me say the parts I ordered came in one day, yes one day. But I did order the wrong parts and to return was very expensive. After talking with customer service they offered me a lower discount rate on return postage which made things better. It was after all my fault that I ordered the wrong part. Now if the part had not fit they would of covered the return but it was a error in my part. I will order from them again and this time get the correct part ordered.

First l could not find any info on the Website regarding where their TRQ parts are made. I did not want Chinese parts. Took a chance and ordered 2 CV Axles for a K1500. Low and Behold the parts arrive and they are made in CHINA... I just knew it... Whatever... Anyhow, neither CV Axle was marked Driver or Passenger, maybe their both one and the same. I decided to contact 1A Auto to verify. Was forced to use their Email which says
" Typically " responds in 12 hours... well it's been 12 DAYS. Still no response

Bottom line is this:
PARTS ARE MADE IN CHINA
CUSTOMER SERVICE SUCKS
I don't care what their response is to this review.
It's too late to apologize and by not letting us know their parts are made in China is deceptive.

I threw the CV Axles directly in the trash, how could I ever live with myself by putting Chinese parts on an American Chevy Truck...

I goofed up my own order, but that didn't matter. They credited my account!
I was not expecting that.
I will be ordering again soon.

I called to make and order, didn't have to wait more than a minute to get Destiny take my call. She was very knowledgeable of what I was asking for. The part I like the most was the check out where you don't have to give your card information to her, I did it directly with my phone. If I were in a public place and have to give my card information anyone could hear it. By the way, I made my order yesterday, May 19th, 2022, the part was shipped already as of today, May 20th, 2022. Thanks 1A AUTO. Will do business again with your company.

I was needing a passenger side mirror or so I thought then I realized I needed the motor as well I have searched high and low I've had multiple problems with other companies the wrong part charging the wrong total and I emailed One a Auto and got an immediate response although the part would not work for me they gave me very helpful information and went above and beyond to inform me about all kinds of motors, I was extremely impressed for future parts I will go to them no doubt!

When I contacted customer service I was expected to wait days for a response. The very next day I hot an email from an employee named Miriam with the answers to every question I asked. Not only did she answer my questions but added all the information I needed to get the exact items I would need for my vehicle. I wrote back with all my information and the very next day my items were shipped! I cannoy honestly say that I have had such ease dealing with a company before. They have made a loyal customer and one that will gladly recommend their company.

I would recommend anyone to 1A Auto. I have never had such a great experience with a company like I had with 1A Auto. I will be recommending them to my family and friends. Very polite and professional. Will look forward to dealing with them in the near future. Keep up the Great work.

I purchased an order for over $200. It was a bundle of parts, they sent the wrong parts but because it was past the 60 day return window they said there was nothing they could do to make it right. Now I'm stuck with parts that don't fit. If you buy from them make sure you install the parts prior to the 60 day deadline. It's extremely strict.

Bought ignition kit with 3 coils, 6 spark plugs and wires. Had random misfires. Finally put my old coils back on and oldsmobile silhouette is running good. Noticed one coil had different part #. And that one didnt misfire according to plugs. Shouldn't companies selling electrical parts test them themselves before selling? I read somewhere that someone else had this problem and the seller said that a good mechanic would check them before using them. But does the seller sell bad stuff? Do they care. Well is 1a auto a good supplier?

Prompt service, even though the part didn't fit. They are giving me a refund and not even requiring me to return the item. (it is very small) i think that's awesome. Thanks!