1-800Wheelchair.comReviews 322

I ordered an Invacare Tracer IV Heavy Duty Wheelchair. From start to finish, Lisa helped me determine the best choice for me and was able to assist me with setting up a custom order and financing. She even helped me get the best price for what I was purchasing! Her service felt personal and sincere. My wheelchair arrived exactly within the time-frame she had explained to me and honestly it has changed my life. I'm so thankful I'm able to go out and engage with friends and family now that I have a mobility aid. Thank you so much for helping me all the way through this big purchasing decision!

I ordered a Model X motorized wheelchair on 28 May. The company committed to shipping in on 28 June. It was not shipped. Since then, they have made multiple commitments to deliver, none of which have been met. I cancelled the order this past Monday July 8, only to have them call back a few hours later committing to ship the product yesterday, Wednesday, July 10,2019. They even gave me a $50 refund for all trauma they have cause. However, the product was not shipped on July 10th as promised, so I am writing this review out of utter frustration. I plan to cancel the order today and demand a refund, which, they will no doubt delay for months.

I am a fool for trusting this scam operation. I will file a complaint with the Better Business Bureau and the New York Attorney General later today.

I ordered a rollator and was sent the same. Upon receipt of this order, I discovered the chair was to heavy for me handle, so I called 1-800Wheelchair and asked if I could return the same. I was pleasantly they would credit me for the purchase of another rollator and that I could just dispose of the one I already had. I then purhased another rollator from them. This company was a pleasure with whom to do business, especially July Ann Barcello. Robert Kassem

I ordered a rollator on line. It arrived very quickly. I had to return the item due to some damage. The customer service that I got was excellent. July-Ann went above and beyond what was required. Knowing that I was obviously having trouble getting around, she made the product return absolutely painless. There were phone calls and emails, I was kept very much "in the loop". I would most definitely purchase from this site again without hesitation.

We purchased the Model H wheelchair. First, after many backorder issues followed by a shipping fiasco, we received the chair. The product itself was somewhat disappointing at first. It has much less power than anticipated and cannot go over even the smallest of bumps. It also does not have the bluetooth capabilities we were promised. However, after adjusting my expectations of the chair, I have actually come to like it okay. After all, you can't expect a $2000 chair to perform like an $8000 chair. I must say that Sylvia on the website chat was a very bright spot in the whole ordeal. She was great She's solely the reason we didn't cancel the order long before we received it.

I ordered online an Excel extra wide wheelchair. Four days later received an email saying it was out of stock and I could change it for a different Heavy Duty wheelchair. I called the 800 number to see what I can do. I talked to Sylvia. She helped me with ordering a different chair, getting a refund cause the new one was cheaper, and cancelling the old one. Talked to Sylvia on a Monday. Refund on a Tuesday and received the chair on Wednesday. We were lucky that the place that our wheelchair came from was right here in Missouri.The only thing to assemble was putting on the leg rest. Thanks to Sylvia for all she did for me. Great customer service.

I'd like to commend Sylvia Aplicador for her tenacity and excellent communication. It took several emails, but she was able to solve my problem with the seat covers for our Featherweight Wheelchair. We just returned from vacation, and I'm glad to report that the Featherweight Wheelchair is the ONLY way to negotiate airports and travel. Based on the products and customer service, I wouldn't hesitate to make future purchases with 1800wheelchair.com!

I called to order a wheelchair and the agent assured me it would arrive 3 business days later (Wednesday). I got a confirmation email with an order number. When I didn't get the chair Wednesday I decided to call Thursday. The agent tried calling the warehouse to see where the wheelchair was and said the warehouse was closed and to call the next day. I asked HER and HER manager to call ME since it was their mistake. They did not. So, I called again Friday and they said the wheelchair was on back order. I was in an accident Friday a week earlier, called and was assured to get a wheelchair by Wednesday, never contacted to say it was on backorder and I needed to return a borrowed chair by Friday. ( which I also had mentioned to the first agent I dealt with). Most people needing a wheelchair need it ASAP and if it's on backorder wouldn't it be considerate to contact the buyer to let them know or check from the start that it's available!? I told them I want them to cancel the order- what's the point of getting it indefinitely when I need one now. To top it off, they told me they wouldn't refund my 216$ until I returned the footplates. What a poorly run business! I will NEVER order from them.

This company failed to post a negative review of a useless product. After a rep called me to say the coccyx seat cushion I'd already been charged for was discontinued, I got this one at her suggestion: https://www.1800wheelchair.com/product/coccyx-seat-cushion/ The cushion is made of cheap foam that went completely flat the moment I sat on it, defeating the purpose of a coccyx cushion. The company does not accept returns on wheelchair cushions. While it's on me for not noticing that fine print, it sure would have been decent if the rep who called me had mentioned this policy. Wanting to help others avoid throwing away $39, I wrote a product review. 1-800Wheelchair.com wrote to me to verify the review. I verified it more than two weeks ago. "Somehow," the review still hasn't been posted. Companies that aren't awful, at a minimum, promote honest customer evaluation of their products. Everything about this process was anywhere from frustrating to sleazy. Terrible product, terrible customer service--stay away! 5/20/19 ETA: A rep just left a message offering to refund half of what I paid if I edited this review. I'm assuming this wasn't the kind of edit they had in mind.:-) But if anyone was wondering why there aren't exclusively bad reviews of 1-800Wheelchair.com, there you go. And yet they still haven't posted the customer review I submitted on their site. So shady!

I ordered a Featherweight 13.5 lbs. Wheelchair recently. I works well, it's lite weight and easy to handle. Unfortunately, medical insurance reimbursement was never discussed during my purchase process. After some research I found out that my insurance carrier will reimburse me if I submit the appropriate information about the vendor. Rio G. provided me with the requested information and I am now about to order the chair. Rio was a big help in providing this info. She was also very pleasant and professional.....

I ordered 2,8.00 X 2.00 tires for a fellow Marine. The ones on his walker had the threads showing, could ALMOST see the air in the tires. Response time was wonderful, I got them much sooner than I expected. Instead of 8 X 2 tires the warehouse sent 24X1 wheelchair tires... OOPS! So I called Sylvia; she looked at my order and confirmed it was correct. She said she would get the CORRECT tires to me... 2 days later I had them, Installed them and my brother Marine is on the move again.
Fed Ex driver said he COULDN'T take the other tires that I had to call for a return tag. Sylvia set up the pick-up by FED EX for the following week. No fed Ex. I called Sylvia... NO Fed Ex I called Sylvia. After about a week I asked if she would just "Write them off, forget Fed Ex and their charges and I would find a deserving person to give the tires to. Someone who NEEDS them. We had a few laughs and she agreed to my sudjestion. A few days later I received a name of a DAV member who did repairs of chairs, walkers and other medical equipment. When I called him and told him I had 2 wheelchair tires he was ecstatic. You would have thought I had given him a $1000.
Thank you Sylvia and 1 800 WHEELCHAIR a veteran has a new set of
24.00 X 1.00 tires and Jim can't see the air in his 8 X 2 on his walker

I purchased this wheelchair before I had a chance to read the reviews on the company's site. When I realized than more than 83 reviews were very negative (I always read first the negative reviews; they might be the only true ones), I called the company to cancel my order. I also called my bank to dispute the order if there would be a problem. The representative, Sylvia, told me that this is ok; she would cancel my order. But an hour later she called me telling me that she could not cancel my order because the chair was already shipped the day before. I had not received yet the email telling me about the shipment and the UPS tracking number. I DID RECEIVE THE CHAIR the next day, (three days after I placed my order and I live in North Carolina), exactly as I had placed the order and I LOVE IT. My painful back thanks you Sylvia for your great job and my apologies for my first phone call.
Panos