1-800Wheelchair.comReviews 322

I ordered a wheelchair here and waited about 1.5/2 weeks before getting an email saying my wheelchair was back ordered, despite the charge going through on my credit card. I was told it would be shipped in about two weeks or to upgrade to a $150 more expensive one. I decided to wait. The date came and went. I e-mailed them, was told it was extremely back-up but promised it would be shipped out by the end of the week. End of the week comes, still no shipping date and when I asked that last day, as well as beginning of the week, I never got a response!
I feel like they stole my money by charging me before the item was ready. Never have I had the charge go through before an item was shipped and I do a ton of online shopping. I also feel they don't care at all. I now am filing a claim to receive my money back (as I had to pay it off or deal with interest) from my credit card company.
Stay far, far away!

I ordered the chair with the larger 12" wheels in part to gain smoother ride and the ability to have the locking and unlocking hand brakes. Ordering online for a device that was hundreds of dollars more than economy chairs was helped by the ease of return. The delivery was much faster than 1-800 had told me. They said two business days for my location and I worried it would take longer but wow, I ordered it one evening and it was here the day after that. Thank you 1800wheelchair.
I have now experienced the difference. It's very well worth the extra money.
I have borrowed cheaper versions of transport chairs at hospitals and airports. Access to be able to borrow a chair was unreliable. I decided to own a transport chair for my wife. The Strongback is more comfortable for my wife and much much easier for me. It opens up and folds up faster and easier. The footrests are ten times easier to swing in and out of place than the cheaper competition. I like that they are gravity locked in place or out of place instantaneous without wandering in between.

The side arms are at a much nicer and lower height for my wife vs the lesser competition.

I got the handbrakes that allow me to quickly lock and unlock the back wheels without leaning over and searching for a lever. When underway I feel more in control. The other reviews emphasize the person in the chair will be more comfortable. That's obvious. What I didn't anticipate is how much in transporting her that I would appreciate the upgrade. Hey, I even got it with the drink holder. I will now always use this in airports and doctor visits versus the potluck I have experienced with much lesser chairs.

1. One fedex tracking number for three separate packages (mattress, bed1o2, bed2of2)
2. Confusion and weird hand-off between different shipping companies
3. One support rep lost all information.
4. One support rep was just rude and unhelpful (but bilingual!)
5. One support rep tried to be helpful but it must be tough to work there.
6. Today (Oct 4 10:45AM) there are no staff at the 1800 number - their on-hold message ultimately says this and says leave a message.

1800Wheelchair does not manufacture or ship... all they do is facilitate, and they do a poor job. My ordeal may wind up in small claims court if they don't ship me the whole bed. I have only the two ends now.

I had ordered the Cirrus Plus Power Wheel Chair with all the bells and whistles I could get to make it more comfortable for my mom. I dealt with Lisa S. Over the phone and she was professional with answering all my questions and concerns. The wheel chair was even delivered a day sooner than promised. Assembly was easy and it runs perfect. It is a quality built piece of equipment. Recommend this purchase to anyone looking for a portable electric wheel chair.

Steve G

The model H hybrid transportable wheelchair is almost the perfect solution for travel. It folds and unfolds easily, it's lighter than any other competitor, the battery is easily removed, it rides smoothly and provides a comfortable seating position. In manual mode, there's no motor drag. What would I change? The controller isn't removable, which leaves it vulnerable to breakage from the rough handling experienced on airline travel. Providing a quick controller cable disconnect would make the Model H the perfect travel companion.

1-800Wheelchair.com has the worst return policy ever! The majority of their items are either non-returnable or incur a restocking fee. I purchased 2 Drive lumbar cushions as a caregiver for 2 elderly men. The cushions are uncomfortable and I am unsure why anyone made them in the first place. I wanted to either return them or exchange them for a product that might work better. Anyway the 1-800Wheelchair "customer service" representative agreed to the return of "non-returnable" items because they were unused. She was unable or unwilling to suggest a replacement product. I agreed to pay the return costs, but then she decided to slap a 15% restocking fee. I find this unacceptable. My advice to purchase accessibility items - either find a site that has a liberal exchange/return policy or try to buy locally! It is impossible to determine what will or will not work without seeing the item and returns and exchanges are everyday occurrences. I do not recommend 1-800Wheelchair.com either for their products or service!

Overall, the travel wheelchair met our needs and I am very satisfied. I would definitely recommend to friends if they need an affordable travel wheelchair but will inform them of its limitations. We bought the model with slightly larger back wheels for better stability (front wheels may not smoothly go over large uneven gaps/bumps in sidewalks and needs an extra gentle push with your foot on the bottom, but not so much that the person sitting in the chair is ejected, which is what the seat belt is for) and like that one can sit at a table with the slanted armrests. Although, brand new, there was one problem with one of the collapsible handles not locking into place which we didn't discover until later during our vacation. This made it a little challenging to push my teenage daughter with her broken ankle down ramps. However, the wheelchair was light weight and easy to fold up. The free travel bag came in handy to keep the chair from getting scratched. I removed the footrests before checking at the gate & stored in the overhead storage of the airplane because someone had recommendation to do that. The wheelchair was delivered within 2 business days as promised which was very much appreciated since we were going on vacation soon. Once we returned, I contacted the company. Sylvia handled my case, asked that a picture be sent to evaluate the broken handle, & a week later, a brand new wheelchair was delivered to my front door. I sent back the first chair by dropping off at the nearest FedEx which was simple & at no cost. A followup email by Sylvia the next day confirmed that the chair was shipped. Thank you Sylvia for your professional and efficient handling of my case :) !

I had a model 1R1011LPC cushion. The rubber on the valve was cracked and would not hold air. It was no longer under warrantee as we have had it over 5 years. My father, a 95 year old Pearl Harbor Survivor, really needed it in his wheelchair! Silvia of 1800 wheelchair.com assured me that I needed a part and would not need to replace the entire expensive cushion. It is wonderful to have a business use honesty and integrity instead of "seeing dollar signs". I am writing this review BEFORE shipping and quality checks, but I am assuming it will be as great as the service. I highly recommend this business.

I am a bilateral below the knee amputee who uses a wheelchair, walking assistance devices and prosthetic legs and was issued a Comfort Sports Pro about 2 years ago. It is getting worn out and i didn't know the specs on it since it was issued to me while in rehab. I found this company online and their Customer Service Rep, Sylvia stayed in communication with me over a span of 3 days while I wrestled with my current cushion to find measurements, tags and what the insides are in my model. It's hard to gather this information when you are in the wheelchair sitting on the cushion! These cushions are custom made I recommend this company and their products to anyone needing proper sitting for any reason