1-800Wheelchair.comReviews 322

Today I received the Drive Transport wheelchair (27lbs, sapphire blue) with the fold-back handles@ $154.00.
It arrived in perfect condition, very well packaged and the only item I had to personally attach were the foot holds which were so easy.
I have waited for this transport chair because I ordered it for my 90 year old Aunt who is suffering renal failure and is at the stage where walking is difficult (she is not on dialysis). I want her to be able to be outside, see the sun, feel the wind and be among humanity again. She has been homebound since COVID-19.
SO... THANK YOU 1800wheelchair.com for your support, ease of payment and customer serivce. I recommend your website to anyone looking for top notch DME supplies.
Regards,
Sharon E. McManus

I placed an online order for model H hybrid I received chair in beat up pkg, could have been a previous return judging by the packaging. I paid better than $200 for upgrade from 6Ah battery to 10Ah. I received 6Ah battery only. I called the company today, they blamed health crisis for 10Ah backlog. They stated when they received more 10Ah batteries in April they will send me one. I don't trust they will do that, otherwise I would have been notified at time of shipment.

My wheelchair could not be fixed but the company offered me a used demonstrator chair at a reduced price solely due to the intercession of Evelyn Gonzales. I declined as the chair was for my wife and she had passed away. For an entire year Evelyn worked with me and the company technicans trying to repair the chair which was well passed its warranty. I know that times ahe was frustrated with the problem but she never gave up and never made me feel like she wished I would go away. She demonstrated exceptional tenacity and loyalty to the company and its products. I sincerely hope her management understands how valuable she is. I would hire her immediately but alas I am retired.

Stay far away from this company. First off, they sent me a used wheelchair. The wheels were dirty and all the boxes inside the package had already been opened, it was clearly resealed and sent as "new".

I sent the chair back and had it signed for Feburary 7th. It is March 17th and no sign of a refund. I received emails from Dannah and the operations manager Evelyn Gonzalez, with a promise to fully refund the wheelchair. That was March 4th. Since that promise, no one is responding to my emails and the customer service rep hung up on me today.

They are a fraud company that STEAL from the disabled. I am disgusted and shocked how they are still in business. Next step is reporting them to the police.

I ordered and received the Hover Model H. It arrived in two days but with a broken metal frame xbar under the seat. I called and was sent a replacement xbar frame with screws, bolts, and washers... but the bar would not line up with the holes. I also wasn't able to lock the right brake (manual mode).

I called to report this problem. They had me send the Model H back where they would repair and check it out. They will repair it or replace it. Unfortunately, I had removed the box that it came. They mailed me a replacement box in a day with a return mailer to put on the box.

Happy with the service. I like the product. I think the Hover Model H is so unique. I will use it as a manual wheelchair in the Assisted Living home but when I have outside appointments I plan to use the powered capability.

I have learned to expect some flaws do exist especially with new technology. But, I feel good when I share a problem that is fixable. And it gets fixed. I had been waiting for this technology to be introduced in the US.

Yesterday the 13.5 lb featherweight chair I ordered, was delivered within the promised 5 business days. Within a couple of hours of its arrival, after unpacking it, I contacted customer service to report some minor defects. My email was promptly answered yesterday afternoon. This morning, customer service emailed me that this chair will be replaced with a new one, and provided tracking numbers for the return as well as for delivery of the replacement. By this afternoon the new chair had already been picked up by Fedex for delivery to me.

We ordered the Model X 35 lbs. Travel Power Chair from 1800wheelchair.com. When we got it, there was no instruction manual. We had to figure out how to put it together ourselves. We did, but once it was assembled, it wouldn't hold a charge. I worked with a customer service rep for *weeks* via email to figure out a solution, but nothing worked. Eventually, I requested a refund. We returned it, and because the product didn't work, they gave us a 100% refund instead of charging us the 15% restocking fee. I shipped the chair back to them on November 22,2019, and I only today got the refund (January 28,2020). This was after NUMEROUS emails back and forth with the customer service rep. I'm sure that if I didn't keep pursuing the refund myself, I would have never seen that $2000 returned to me.

I would advise any customer to NOT purchase anything from this company. Please go somewhere else, preferably an in-person store, where there is some accountability on their end.

The only reason I am not giving them one star is because they did decide to waive the restocking fee and because the customer service rep, Dannah, was very helpful to me along the process. I knew she was just the messenger, and she did work hard to help me. In the end, I knew I only got the refund because of her.