1-800Wheelchair.comReviews 322

We have bought a few products from 1800wheelchair ranging from a cup holder to a manual wheelchair. In each case, the products are of nice, sturdy quality; they were accurately described and looked even better than their pictures! I would highly recommend 1800wheelchair products, you won't be disappointed. I have also called with questions about products and the representatives were very helpful and did a great job describing items and answering my questions.

Update: Darren, who responded to me, and his colleague Evelyn were able to provide a return number and I did receive my refund. Thank you, Darren and Evelyn. I have ordered from this firm before and was very satisfied. However, when I needed to return an item I ordered in mid-November I had a very poor experience. I first attempted the return before Thanksgiving. After being disconnected twice when I selected the return option from the phone menu, I selected the order option instead, which seemed to be the only way to get connected to a person. The person told me he could not process the return because the system was down and suggested I call back in a few hours. I've been calling off and on now for about a week and this same experience is repeated each time. No one can tell me when the system will be available for returns, though it certainly seems to be available for new orders. When I repeatedly asked to speak to a supervisor I was told none were available and that if they were available they wouldn't be able to give me a different answer.

I recently purchased a wheelchair poncho for my son and I couldn't be happier! Aside from the poncho being more that I had expected... shipping was extremely fast and 1800wheelchair website had the best deal on the poncho. I have already recommended the website as well as the poncho to several other special needs moms and therapist. As a mom and especially as a special needs mom having something as stress free as possible is truly a blessing and this purchase was a BREEZE and my son is warm and protected from the wind & rain. And how awesome is that! Thanks again from one happy customer!

Evelyn and Audrey were friendly, efficient, courteous, patient, attentive, knowledgeable and positive. I truly hope that 1800wheelchair acknowledges their worth to the company and what truly outstanding customer service representatives they are! I'm calling out Aubrey and Evelyn's names specifically bcuz I had been trying to resolve a problem with our wheelchair order for a couple of weeks prior with not much help. Everyone up until Evelyn and Audrey was very friendly and nice but not able to take that extra step to resolve the problem. They took the time to listen to me and then they followed through and did everything it took to make things right. They are shining examples of excellent customer service! Thank you!

I had a great experience with this site my order was processed and delivered sooner than I expected. Would definitely recommend to others.

My experience with 1800 wheelchair had been good. But the last time I ordered a wheelchair they delivered different colour and different type I ordered. It took two and a half months to refund the money after the returned wheelchair. The refund it is not completed. 18 dollars are missing. I ' ve written many times and did not get any results. The chat was fast, though I did not get the proper amount and not a single notice by mail as they promised. Sad, I would never buy anything fro them. To much trouble, the mistake was theirs and I ' ve lost my ti e and money.