1-800Wheelchair.comReviews 322

We bought a cast cooler from 1800wheelchair because I daughter ended up in a spica-cast. The cast cooler is amazing and worth every cent we spent on it and the site we bought it from 1800wheelchair kept their promises with delivery and the product. It was easy to order and quick delivered. We would use 1800wheelchair again any time.

My 96 year old Father has been using an older style heavy wheelchair during his illness and recovery process. We researched what was available in ultralight chairs and decided upon the Karman KM 1510 (S-Ergo 115F18SS), as being the best selection for his type of rehab and possible use should he have a relapse. It is structurally sound, while being light enough to increase his mobility, despite his infirmity. We feel that once you evaluate the construction and design, you will see this a superior unit. We chose the supplier simply because they offered the most assistance in answering our questions and concerns, as well as did the manufacture (Karman).

Dp NOT do business with these people if you expect any type of competent customer service. All I wanted was a replacement part for a walker. It has now been almost 2 weeks and the part STILL has not arrived. This walker is my 96 year old mom's only means of getiting around... absolutely no excuse for it to take so long to get one simple part. All the customer service people I dealt with were a bunch of imcompetent fools... got a different story everytime I called. I hope I never have to deal with this bunch of idiots again.

I have read all the reviews and corroborate with many of them. The customer service at 1800wheelchair is HORRIBLE. I think there is something shady about this company. I had a very difficult time getting a refund credited to my charge account for the return of an UNOPENED product, which was returned well within the 30 day requirement. If I had not pressed and called repeatedly, even becoming quite angry, I doubt they would have refunded my purchase on their own accord.

It is stressful enough for those of us trying to care for elderly, injured or sick family/friends without having to be ripped off by a company such as this. STAY AWAY, there are plenty of other companies that sell these VERY SAME PRODUCTS.

I would not recommend this company. However, I did finally receive the scooter I ordered.

We ordered a time-sensitive rollator/ wheelchair combo two weeks ago. On their website, they said that it will ship in about 3-5 business day, yet the product was shipped AFTER ten business days/ two weeks, and will still take a few more days to arrive. I'm bringing it to a relative overseas, so I really did need to have it arrive at the latest in two weeks, but they still couldn't make it.

What's worse, I've called them twice- once about 3 days after the order was placed, and another time once later, because the order status remained as "order received" after so long. Both times, the CS reps said that for some reason they couldn't get its tracking information and will need to call us back the later. Both times they did not.

A day later( Wednesday of the second week; the order was placed on a Sunday the week before) I called them again. The CS Rep called the warehouse, and told me that the order will not be shipped until Friday of this week. I requested that the order be expedited, as I need to leave early Monday morning for my flight. She called the warehouse again, and this time told me that the order has already been shipped the day before and thus cannot be expedited. I doubted her right on the spot, because 1) the online status has not updated 2) changing your answer part-way through a call is highly suspicious. But, she refused to admit lying.

I kept on checking the online status, and alas the order didn't ship until Friday! They lied about the shipping status to avoid expedite service fees even when it was their delay!

It was absolutely a horrible experience. We ordered the item from this site because of its claimed short shipping time. We would've have ordered this from Costco if we knew it would be like this.

Do not use!