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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had an issue where my prescription didn't match up to what I ordered so 1-800-GET-LENS did the work to call my doctor and get his approval for the order and I got my lens very quickly once they shipped out!
It was easy to order from website, accurate and received in a timely matter.
It was my first time ordering from this company, and I am satisfied with how quick and easy it was.
I was told the items i was ordering were in stock, and two days after payment I was notified that the supplier was in short supply and that the delivery would be delayed. The same thing happened again. I was not compensated for the delay and as a result was forced to wear glasses for several important appointments.
I had no issue ordering what I needed and the delivery time was fast!
Easy to order kind of expensive, no discounts. Wish there was discounts
Everything went fine,customer service did their best.
The verification of my prescription seemed to be a pain. Probably could have been on Costcos end as well. Life goes on. I will be back again for the savings. Thanks for everything.
Our lenses were unusual and weren't stocked so they had to ship from the factory, we still received them within a reasonable time.
Experience was good. Quick and easy. Eye test was quick. Only took 10 minutes. The website here is much cheaper than others plus the rebate card is bigger to.
Very easy and convenient, it delivered quickly and I didn't have any problems.
Shipping took a long time. Customer Service was great with answering my email and explaining they had to order my specific prescription from thier factory because they didn't have it in stock. Had I known that was going to be the case, I probably wouldn't have purchased.
Nice and easy to order contacts, delivery was great and fast.
It took 3 weeks to receive my order. There was no communication with customer service on status of order.
Easy but the price was a little high. I'll probably look elsewhere in the future
I had a question and it was answered right away. Customer service is spot on
This is my first time buying contacts at 1-800-GET-LENS. My daughter helped me with sending in the prescription. Everything was pretty simple to do.
I won't order from here again. Very slow delivery and no tracking and updates.
Easiest ordering ever and the price was great! I will absolutely be ordering again in the future.
The prices were great for the brand I wanted. They made it easy, all I had to do was submit my prescription and with who. They did the rest. Received everything within a week, and just mailed my rebate. 😊 Thank you for great service and selection.
I thought I was getting a reduced price, that is the only reason I ordered eight boxes. My credit card was charged $861.79. Holy smokes, I will never buy here again. Thanks for nothing.
Awesome. My eye doctor's office would not call me back or answer their phone. I needed new contacts.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members