1-800 FlowersReviews 1,376

I was excited to send this to my friend in sorrow. The picture was beautiful! However the arrangement I ordered and what was actually received was not as pictured at all. See photos of flowers directly out of the box. This is so deceiving. Not ok!

I paid to get my item delivered on Tuesday and they delivered delivery, it the following day. Very disappointed. This inconvenient me a lot and my friend had to make changes to to facilitate the change

Day of delivery we were notified order could not be sourced. Order switched without verifying we would accept substitute. Order missed del date, cancelled by us. Company tried to still charge delivery charge. Eventually waived the charge. Then delivered 5 (yes 5) days late. Product delivered in horrible condition... See attached picture

Sooo I placed my order on 11/7 for delivery on 11/8 per the website. Well needless to say that didn't happen here it is 11/12 and it's still not delivered apparently it's coming via FedEx between 4 and 6pm the recipient is a teacher and leaves at 330pm had I known it would be delivered by FedEx in the beginning I would have never ordered in the first place. Buyer beware.

The anniversary flowers I ordered for my wife never got delivered on the day specified. When I called the following day to see what happened, it took me almost an hour to speak with someone. The guy I spoke with offered a refund for (just the delivery fee) and offered to put in another order for delivery for the following day. Again, the flowers never got delivered. I called that Friday to request a refund (after almost another hour on the phone) they said they would credit my account. It's has been almost a month, and no refund/credit has been issued to my account. I called again today and spoke with someone in the billing department, that said the refund was issued and can take another 10 business days. I asked her if she could expedite the refund, and she said no that was policy. Ironically when they issued the partial refund (trying to keep my business and the flower delivery) it was credited to my account the following day. I will never do business with 1-800 Flowers again. If I could give them zero stars I would.

Ordered flowers 3 days before my mother's 80th birthday. They never showed up. When I called to complain they offered to send another option today. A day late but okay. I just got a delivery notice but no flowers. She has a ring camera and it captures everything. No attempt either day.

1800 Flowers used to be a good company but their service has become so horrible, impersonal and undependable that I will NEVER use them again. Three of my last four orders have been messed up which makes the loved one I am sending flowers think I forgot about them... which makes me sad. For example, I ordered birthday flowers for my sister on 10/11 to be delivered on 10/16 for her 60th birthday. Despite 5 days notice, they shipped them from MD to southwest VA at 4:34PM on the delivery day for an arrival at 10:34PM... and then sent me a notice at 5PM saying it was delayed until 1:30PM the next day. AND THEN WHAT SHE GOT LOOKED NOTHING LIKE THE PICTURE OF WHAT I ORDERED (see attached pictures... disgraceful!).
This company has become the Kmart of crappy flower service and quality and should suffer the same fate. Any company can have an error... but this has become their norm. And then... when I called customer service for a refund... they put me on hold for 45 minutes and then said they were too busy and to call back later! Horrible, unacceptable service in a time where Amazon delivers millions of different products every day with 99.999% accuracy and excellent customer service. 1800 Flowers is done... they need to go out of business!

Ordered flowers for my grandmothers birthday. Received a phone call from someone saying they were with 1-800 Flowers and to call back about order. Called several times and only was able to get an automated recording that was attempting to sell things to me. Honestly thought I was being scammed. Finally was able to get into touch with someone later the day via chat and spent 45 minutes chatting with someone to learn they could not deliver the arrangement as they did not have the flowers. Very disappointed and not impressed with the lack of ability to call anyone back and speak with a live person to have the issue resolved. Will never use this service again.

I am choosing to give no stars for the company. The choice to drop off flowers without ensuring if they got to the person is beyond me. I will not use this company anymore.

The delivery person was rude with my girlfriend and they delivered it in wrong house Also they flowers included a Large Birthday balloon and they didn't deliver it

Order did not arrive on time, I asked to cancel and they said they could deliver elsewhere or the following day. I asked to deliver that day to my house or if not then the next day at her job by 3pm and they said that would be fine. Next day comes and 2:30pm still not delivered. I called to cancel and they did not want to cancel because "they have a delivery window until 5pm" but we had already discussed that she would not be at work pass 3pm. Flowers were completely different from what I chose. 1800Flowers originally didn't want to cancel and refund me but when I asked them to pull up the recording of my conversation with them they day prior then they refunded me. It was by far the worst experience! They even ended up delivering the flowers although I canceled and left them out in the rain because no one was home.

I ordered same delivery arrangement that never made it to the location on time. After 3 attempts to have it delivered, I cancelled my order.
Very disappointed.

I purchase flowers and a basket they asked what date and the accpted it and took my money come to find out one will be delviered on the day I chose the other seven days later. I purchase these to be delivered together. Becuase our friend is getting out hospital, not five days apart. Never use this company again. They sent me this after I paid when the order accepted September 13 not a week later.
Ordered from
1-800-Flowers.com
Expected by
Wed, Sep 18
Total cost
$148.41
Items
Enticing Fruit & Sweets Gift Box, Lavender Garden Bqt w/Purple Footed & Windchime

I am writing to express my extreme disappointment with your service. I ordered a very large funeral flower arrangement, which was crucial for a recent funeral, but it was not delivered on time. This added significant stress and sorrow to an already difficult day.

I called your customer service three times to request proof of delivery and was repeatedly told that you couldn't connect to the local store. This lack of communication and accountability is unacceptable.

Your failure to deliver on time ruined what should have been a dignified and solemn occasion. This experience was very, very bad and has left me deeply dissatisfied with your service.

I placed an order on 05/06/24 for balloons and a teddy bear to be delivered to my Grandson in the Hospital, After my order was not received I e-mailed 1800 flowers to locate my order they came back with 1 of my items was currently unavailable. All they can do is process a redelivery with a comparable item. I ask what was unavailable, the balloons but we can send $20. Worth of flowers. I said what 5 year old boys wants flowers. I ask why did they not tell me the balloons were unavailable at the time of the order been placed. I never received an e-mail or call stating that my order would not be delivered. I would have ever know if I didn't call my Daughter and ask if they got a delivery. I have to give you 1 star to post this. There's no picture to include because the order was never sent.

I placed an order with 1800-Flowers on April 26th, well ahead of Mother's Day, to ensure my mom would receive her flowers on time. I even double-checked with them twice to confirm the delivery, and both times I was assured it would be done without any issues. However, Mother's Day came and went, and to my dismay, there were no flowers in sight.

After reaching out to them this morning to inquire about the order, I was given a shocking explanation: the flowers weren't delivered because they supposedly didn't have a florist available to handle the distance. Funny enough, I've ordered from them twice already this year, and both times the delivery was smooth and timely. So, what's the excuse this time?

Their proposed solution? A measly 50% off and a $20 pass for my next order. Excuse me, but that's far from acceptable. As someone who regularly orders flowers from them at least four times a year and is a member of their so-called "club," I expected much better service. Not to mention, my mom was left without her usual bouquet on a day that's meant to celebrate her.

Their promise to deliver with FedEx tomorrow feels like a slap in the face after the disappointment they've caused. It's clear that 1800-Flowers has failed miserably in fulfilling their end of the bargain, leaving me utterly disappointed and questioning whether I should ever trust them again. Save yourself the frustration and avoid 1800-Flowers at all costs.

I ordered two days ahead of time and they couldn't get delivered by my anniversary

1800 ain't worth $#*!

We were very disappointed in the flower plant we recieved. We ordered a gardinia bonzi and on the picture it showed many flowers. The plant we received had no flowers and not even any buds. When we called and complained the person was not at all helpful. Again.
We will never use 1 800 flowers

Please do not count on 1800flowers to deliver you flowers/ plants. If you do you may be very disappointed. I had used them to deliver flowers for an employee's funeral, and they did not make the delivery. Now we have the reputation of our company as not caring about employee's and their families.
I work in one of the top ten largest cities in the U.S., and yet they could not find someone to deliver flowers?
Just take heed, and do not count on them.