Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
1800CPAP.COM has a rating of 4.4 stars from 1,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800CPAP.COM most frequently mention customer service, fast delivery and timely manner. 1800CPAP.COM ranks 1st among CPAP sites.
We monitor reviews for authenticity
My husband has a c-pap machine and we use to get supplies from a local medical store that ended up closing. I found 1800 cpap and have never looked back. I'm always able to get his supplies and the prices seem reasonable. Items are always shipped quickly.
Decent prices and reasonable delivery time. Very convenient and easy to use website.
There was a problem with my shipping choice and as soon as I noticed it (from my order confirmation email) I called customer service. The young lady I talked to went above and beyond to resolve the issue and even sent a confirmation email with the changes made!
I ran out of mask liners and only needed a month's supply but I could only get them in a two month supply.
Very pleased with services order was sent the day I made the order and arrived earlier than suggested
There was no damage to the package and it was delivered on time.
UPS failed to deliver the package the first attempt saying we had moved. Then tried to deliver the package again and said it was delivered but the package was never dropped off.
It was my fault for ordering the wrong model of mask which did not fiy the accessories i prev ordered. Any way to return or exchange can the system track prev orders in order to prompt the customer?
Prompt service always. Good competitive prices often with discounts and overseas friendly.
Time to order masks and pillows, and what better time than when on sale! 1800CPAP prices were incredible and with free shipping I received exactly what I ordered in about 5 days! That's great service.
I initially ordered the wrong item for my machine. I was easily able to make an exchange.
Knowledgeable and professional and fast service. Perfect!
Fast service and easy ordering experience. That's what I like!
I have been ordering from 1800CPAP for over 6 months as of July of 2022. The quality and prices are unmatchable from anywhere else I have shopped online or in retail stores!
I ordered a mask replacement at about 3 AM on 06-20, after the seal on it tore. I paid over $20 extra for expedited shipping. I got a message on 06-21, stating the mask would arrive on 06-22. It was not delivered until the afternoon of 06-24. I was dissatisfied with paying extra for delivery, but apparently NOT having it sent any faster than if I had had it shipped the cheapest way.
As always 1800CPAP delivered my mask and accessories promptly. Very happy with their service.
I have done a home sleep study through them and all of my CPAP machines! I have always found the staff friendly and knowledgeable. I plan to continue to do business with them!
I find the website easy to use and simple to isolate the Brand I use and identify the parts I need. I have used this website for a couple of years now and always found it to be a reliable parts provider.
Answer: Hello Martin. We are a self pay company and therefore do not contract with insurance companies. In some cases, people that purchase products from us can submit a claim to their insurance for reimbursement on their own behalf however we cannot bill Medicare or private insurance. Hope this helps.
Answer: Hello You are able to drop your machine off to our Maineville location Monday through Friday 9am-6pm and Saturday 9am-5pm. Please note that payment will not be issued the same day as the unit must still go through the appropriate inspection process. Please bring all required paperwork.
Answer: Hello, Thank you for your inquiry. In regards to your question, 1800CPAP.com does ship to international destinations. Shipping rates are determined by carrier, weight/dimensions of your order and location of where we are shipping to (determined by postal code). By adding the requested items to your shopping cart and proceeding with checkout, you will be prompted to enter in your shipping information, in which rates and options will be displayed on the second page of the checkout process. Please be aware that often customs will request a letter of medical need before your shipment is released. Any and all other requirements regarding your shipment are at the responsibility of the recipient. 1800CPAP.com does provide the correct GST codes for all shipments however we cannot guarantee if this will allow your shipment to be tax free. In the event that your shipment does require duties and taxes, it is the recipient's responsibility to be aware of, and pay these charges. Failure to do so will result in your shipment being returned to 1800CPAP.com in which the customer will be responsible for return shipping fees. For all other questions, please email [email protected].
Answer: Hi Susan In regards to your order, this does indicate you have ordered a nasal mask. If the product is unopened we can do an RMA for you, in which you can exchange this product in for a full face mask (difference costs would apply). If you are interested in getting started with the RMA process please email us directly at [email protected]. Thank you Stephanie D. Customer Service Manager 1800CPAP.com
We are a Direct-to-Consumer CPAP store that offers cost effective options for purchasing your CPAP machines, CPAP masks, and CPAP supplies shipped direct to you. We cut out the "middle man" and pass these great CPAP discounts and savings on to you. We offer a wide selection of the newest ResMed, Respironics, and Fisher & Paykel CPAP products on the market; all backed by manufacturer warranty.

