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Zwee has a rating of 1.8 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zwee most frequently mention fatal failure, customer service and ipod touch. Zwee ranks 742nd among Electronics sites.
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I have had the same problems as everyone else that posts no customer service, can't buy anything from the site and never hear back from my emails so *^@%$ 'em
I also did some research on the company like so many others have. Here are my thoughts:
1- I haven't really found many people that has been able to purchase something from the site. From the ones who have, there seems to be a serious lag in shipping time. The overwhelmingly majority of people it seems WANT to buy something from the site but CAN'T because of this silly "fatal failure" error. I have yet to see a comprehensible explanation (the one given on their website just doesn't make any sense whatsoever, imo) to this serious problem from the zwee people/Sarah B. I don't get it - it seems like if it weren't for this error, they'd be getting tons more orders. What's the deal with this? Why can't people order from the site? There's speculation out there that it's because they don't currently have these products in stock. It's just way too fishy.
2- Facebook: They don't allow comments (i. E delete all user comments) on their facebook page. Why?!?!? If you look at the cache, you'll see where there were users comments that have since disappeared. You'll see the following message from zwee:
Zwee.Com Hi guys, just a friendly reminder that we cannot provide sales & support via our facebook page. Please use the dedicated help form on our site otherwise we cannot track your support request. We know we've been slow lately, so thanks for your patience.
I get that logic, but wouldn't you want people who've bought something from zwee to post their great experiences? That's just it. I haven't been able to find anyone who's had a great experience with zwee.com.
3- There's a lot of other fishy issues. Just google them. Their address is a big one. The lag in response time or no response for that matter. However, I can understand that being legitimate due to short staff. Another interesting one is that all their competitors listed are from ebay. Like I said, there's a lot - just google them.
Sarah - If you read this, I like the fact that you've been tough on the "competitors" posting bogus reviews. I liked that you called them out and offered these incredible double refunds! It made me want to buy a product from you even more! However, I fall into that huge majority of people who have yet to be able to purchase something from your website. No, I haven't emailed or called only because it just seems like it's too much of an uphill battle that I really don't have time for. I'd rather go to another trusted, dependable site and pay $50 more for the product and receive the product within a week.
I have exactly the same problem I get an error I can not buy anything. I worried about
I won`t try anymore.
ZWEEEE U SUCKKKKKKKKK SCAMMMMMMMMMMMMM
THATS Y U DONT RESPOND TO MESSAGES AND PHONE CALLS ABOUT INQUIRIES OF UR PRODUCTS!
WHAT A BOGUS COMPANY LIKE ALL THOSE REVIEWS SAID!
WHAT A CON MAN RUNNING A CON COMPANY!
WWW.ZWEE.COM WHAT A JIFFFFF TAKE YOUR WEB OFF THE NET!
WHY DO U EVEN RUN A BUSINESS WHEN U DONT EVEN ANSWER MESSAGES OR RETURN PHONE CALLS!
9 THUMBS DOWN! YOU $#*!ING SUCKKKKKKKKK
WHAT A BOGUS LIE! WHAT A WASTE OF CONSUMERS TIME! WHAT A WASTE OF SPACE!
GET UR SITE DA $#*! OFF THE WEB U BOGUS LIE!
U PROBABLY SELL CHEAP $#*! USED PRODUCTS FAKE $#*!SS THAT Y U FAIL TO ANSWER INQUIRIES!
U S UCKKKKKKKKKKKK ZWEEE OR ZA-PEEE HAHAHAHAHA
Website itself is ok, but it portrays itself as a retailer with great prices on electronics. Although when you attempt to make a purchase, you get the 'Fatal failure' message. It seems there are many people who have stated the same error message through out the past year. So I don't think it's a new glitch. I've emailed the company and I'm awaiting a response.
Tried to order a camera, however there was no information about whether it was a refurb, used, or if it came with a lens, charger, etec. So I tried to call them and got the "large quantity of calls now, contact us by other means or leave a message" BS. I tried to put an order through anyway to find a "fatal failure" page pop up when I hit the purchase button. What a load of crap. Looked too good to be true, oh well.
Ive been trying to order things off this website for the past two months. I will out all the shipping info and when i hit "continue" it takes me to a page which says fatal error. Help anyone?
It really does not get any worse than this. I'm going to keep this very simple (and hopefully Sarah Brannigan will respond to this). So, found this site somehow, but looked scammy. Googled for reviews and reviewers seemed to be not helpful to me. Found sitejabber, but also did not help me. Saw Sarah Brannigan from here (from research, you are the CEO of zwee) and she seemed responsive. Sent a msg to her... no response... another one... no response. Contacted via the site... no response. Called BOTH phone # from the Contact Us page... several times (like... um... I don't know... like 10 times each time I tried it). Each time only to be greeted by the same "sorry we're handling too much people right now." So in the end I was pretty much "f this I'm going to take a chance" and ordered something so I can help people who are unsure just like me. FATAL FAILURE. Um... ok... attempt on a different produ... FATAL FAILURE. Ok next o... FATAL FAILURE. Ok last atte... FATAL FAILURE. So, you get the picture. I'm pretty sure I did more research on zwee than any other people out there (of course, IMO). One thing I don't get is zwee actually has a lot of followers/friends on twitter/facebook (zwee is giving out free stuff every 1000 people or so). And it looks from what I can perceive that no one is complaining about zwee on twitter/facebook. One person did comment about getting FATAL FAILURE but it was erased saying please don't talk about any question you might have on facebook contact via our email (now, how in the hell is that guy going to get a response if no one I've seen got it? Including me). By the way, I know that the comment was deleted because in the cached version of facebook on google there it was, and updated version --- voilĂ ! Gone. So Sarah Brannigan, if you see this, and you should, please respond back at least to me. If not I'm going to do my best to tell people to avoid your site. And anyone who had a great experience and disagree with everything I said above, please send me a msg and let me know! Because I WILL respond. Thanks.
I researched about this website while trying to purchase an unlocked iphone. Their published price was comparebly lower than all the other websites. After reading tens of reviews about the, here is my verdict:
I belive this website is founded by bunch of "dumb as a fox" guys who publicize incredibly low prices for attractive consumer electronic devices. After they get your money they try to purchase the publicized product which is presumably not on their stock on sites like ebay lower than the price they publish. If they can do this they bank on the difference. If not they refund you money.
I guess it is smart in a way but not consumer friendly and ethical. I suggest these guys shall use their creativity in a better way and I am sure they will be more successful.
DO NOT BUY FROM ZWEE, I ORDER THE IPHONE IT ARRIVED AFTER 3 WKS PLUS ITS DAMAGE SO I CALLED SUPPORT LINE EVERY TIME IT GOES TO VOICEMAIL SO I LEFT THE MASSAGE 23 TIMES. ALSO SEND REQUEST ONLINE BUY NO REPLY ITS ALMOST 2 WEEK SINCE I RECEIVE MY PHONE BUT IT NOT WORKING AND NO REPLY FROM ZWEE. SO I DECIDED TO GO TO THERE OFFICE IN FL SINCE I AM IN ORLANDO IT 2HR DRIVE GUESS WHAT THERE IS NO OFFICE. THE ADDRESS ON THERE SITE IS NOT EVEN THERE OFFICE. THE PEOPLE AT THAT ADDRESS TOLD US THEY GOT FEW INQUIRY FORM DIFFERENT PEOPLE IN LAST WEEK BUT THEY HAVE NO IDEA WHAT ZWEE IS. SO FINALLY I MADE THE DISPUTE WITH MY CARD CO.IF YOU LIKE TO GO THROUGH THIS HASSLE BE MY GUEST OR PLEASE NEVER ORDER ANYTHING FROM THIS CO. TRY TO CALL THE # THEY ON THERE SITE IF YOU GET "YEA YOU HIT THE LOTTO"...
There is no information about the product weather it is new or used or refurbished. Never got anyone to answer phone, left message and said if I got a call with information on the product I would make an order. I don't know what's up with these people.
This Is a Bogus site. No one answers their phones or answers your emails. So what would happen if you really have a problem with the item you are buying? The reason it goes to "FATAL FAILURE" after check out is because; the item you are trying to buy is really not available. They are actually asking you to buy some crappy used item from their EBAY store.
If I want ebay i KNOW HOW THE WAY to go to EBAY! I don't need some crooked site CON ME and redirect me to EBAY, whether I like it or not. I tried to buy, I asked some friends to try too. No one can buy anything they intend to buy. I waisted my time DON'T WASTE YOURS!
For those who say they are extremeIy happy. Please show us how you did it?
That is if you are not working for ZWEE.com They just a promotion site for their ebay store. STAY AWAY
The website is terrible--due to the no shipping information part--the only thing they say is dated March and April--and the fact that they want your card number BEFORE they give a total. I don't trust this type if business.
The company does not make a good impression because they don't take phone calls and they don't answer email--questions about shipping.
Sometimes a good price is overtaken by outrageous shipping charges
Thanks Kitty,
We've updated the shipping information. We are continuing with the free shipping until August.
Seriously guys, I'm confused now.
I really wanted to buy something from zwee, but there are some good comments and some bad comments, is there anyone seriously comment on zwee.com???@zwee: Are u sure that ur company is true? If yes, please make sure the shipping things because the money that we pay is not a small amount of money. It will make us worry sick if the thing we order didn't arrive on time... If u are not a real company, please stop what u *******@competitor: If u feel uncomfortable because of zwee, why don't u try a good way to beat them, don't cheat when u do these kind of business, play fair man...@ commentators: Can u add me in my e-mail (*******@hotmail.com), I wanted to know more about ur thought and opinions about zwee, i wanted to purchase somethings from it because the price's good, but i want to make sure it's safe...^^
Thx for the attention.
FYI... the address associated with this site has been connected with fraudulent credit card use. I would stay away!
Hi Tracy B.
This is Sarah from Zwee.com.
You say "the address associated with this site has been connected with fraudulent credit card use". Do you have anything to back that up? We are an online retailer, not a customer so why on earth would you be able to connect our company credit card with fraud?
Another fake "review" from a competitor it seems.
I was just wondering if anyone knows how to shop at zwee.com
Whenever I click the 'Make Purchase' button, it gets redirected to paypal.com in the URL, but on the page it says, 'Fatal Failure'. Has anyone encountered this problem before? Am I doing something wrong?
A little bit disappointed as they are pretty strict on their 2 items per customer order but very happy with my iphone 3gs and the droid for the missus. Shipping took 11 days but I had a tracking number so I guess its not a big deal as it's standard. Customer only forum is great, they give away lots of free stuff although I've never been able to get my hands on any.
Well, unable to place an order and when i put all that needed and continue? I get a 2 words error and that is the end of it... Is this a real company/ the prices are good and the selection are good too. But where are the customer service and the website that should work with this Age of technology. So unable to place an order... bah humbug website
Thanks for the review Joe.
We're working on adding alternative payment gateways in the next version (release date July 2010) to resolve this intermittent issue.
Answer: Is the zwee ipod new or used?
Zwee sells a range of consumer electronics including video games, cell phones, cameras, gaming consoles, laptops, and TVs.


OK, it appears that our business model is seriously upsetting our competitors.
If you did indeed purchase an item for us and it arrived damaged, please send an email to [email protected] with the subject "FAO: Sarah RE: Sitejabber" with your order number and I will refund DOUBLE the value of the phone. That is indeed if you did purchase a phone from us.
That's our offer, we will refund DOUBLE the price you paid for the phone and you don't have to return it. We have two emails from a "Chirag" in the past two months. One asking about availability of a Nintendo Wii and the other asking the condition of the iPod touch. Both were replied to.
There is NO ORDER from anyone with the name Chirag, first or last.
So there you have it. Email me your order number to the address above using the subject above and I will personally refund double your money. No questions asked.