Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They a cute clothes, good quality and all styles for all. They have many styles and sizes. I have some clothes from zulily. I will leave images.
I wasn't able to explore their website and see their stock except I create an account and sign in. The page reads "Sign up for free and start shopping" My wife even send me a link to view a dress she wanted to buy for but I have to create an account before I can view it. Who does that and what for?
I'm done buying clothing from them. Over the last few years especially during the pandemic I tried to like them but advertising is always false. Nothing is ever as described and always looks different than the photos. Material is always different than what is described. I feel they vet their vendors. I have had good customer service and they either allow you return the item without paying for shipping or give refund and just donate the item. It's just all a hassle. I've recently tried for the last time. If they upped their game and got quality vendors and clothing it would serve the company as a whole much better.
Shopping takes forever and what you get are basically Wish products with a higher price tag. Items aren't as pictured, shoddy workmanship, off colors, etc. I could have gotten the same crappy clothing from Wish with the same shipping speed and saved myself $45+.
These sites are typically for the complainers, but I have been happily shopping at Zulily for years. I read through the policies initially and fully understood that it is wasn't instantaneous delivery. Americans have been trained to believe that they will get whatever they want in a few hours, but that increases prices. Zulily offers items at a significant savings from what you would pay anywhere else for the same item. The comments about waiting 6 weeks, however, are childish lies from petulant spoiled brats. Delivery is at a slower rate than, say Amazon, but not unreasonable for clothes and household items which are seldom an "emergency". Same deal for "Quality". The clothing, etc. is always at a lower price for the same item than elsewhere. There is a wide variety and price spread, but you are an idiot if you expect to pay $15 for a haute couture item. Up your price bracket if that is what you want.
Returns are expensive for companies, also, which is why they do not use that as a typical practice and will do credits. Again, if you want better prices and a great selection of cute and unique items, this is the way it can be done!
I like to shop online. I like the convenience. I have bought a lot of items from Zulily. I have had to return a few. They have been very courteous and helpful with me. I find their merchandise to be worth the money and their prices are very good. I do recommend them.
Mediocre quality and horrible shipping. It was better in every respect at one time, but boy have they gone downhill. If you're lucky enough to get your order it'll take over a month thanks to a horrible untrackable shipping system called UPS Mail Innovations. Even without the product quality issues, having to deal with UPS-MI is enough that I've decided not to order from them again.
DIDN; T GET WHAT I ORDERED WAS SENT SOMETHING DIFFERENT AND I ONLY GOT A PARTICAL REFUND FOR THE COVER UP { DID NOT RECIEVE THE ONE PICTURED. ALSO MY SHOES DAMAGED SO i PAID FOR NOTHING!
This was my first and last time I will ever be shopping on here. I came across what I thought was really cute coffee table Worth almost $600 and I decided to order it. Upon receiving the package I noticed that there was three scratches going horizontally across the table that were very obviously not a part of it's edgy look. I immediately contacted their customer service over the phone and she told me to go ahead and send some photos over in which I did. The person who manages the returns, Ashley, got back to me the next day dismissing everything that I had said and chalked it up to all the scratches being a part of it's "abstract look" and completely evaded responsibility for the defective product. After going back-and-forth a while she offered me a slap in the face of breadcrumbs of $198.84 of STORE CREDIT out of the $600 wasted.
I'm 100% positive that I got a previously returned and re-packaged item. For some of their items they don't offer a return policy and that's fine but I don't believe that should apply to people who receive DAMAGED or DEFECTIVE merchandise this is UNACCEPTABLE. This company needs to start taking responsibility.
Honestly I used to like Zulily.
I ordered a month ago and I still haven't received my package! I can order stuff from over seas and have it within 2 weeks!
I'm done ordering through zulily. It should not take this long. And if it is, then free shipping!
Dress was not as described. Horrible cheap fabric, terrible fit... Straight from China junk! Avoid.
I purchased a pair of sandals from this company and they were too big, i have tried to contact Zuili many times again and again with no response. I was happy with a store credit as i could purchase a smaller size of the same sandal, but no response, this company is a SHAM, NO STARS.
I BOUGHT 7 BATHING SUITS ON MARCH 2ND, 2022 AND TODAY IS MARCH 23RD, 2022 AND I LEAVE IN TWO DAYS! THE BATHING SUITS ARE STILL SITTING OVER IN A FOREIGN WAREHOUSE! DO NOT PURCHASE FROM THIS SITE!
I ordered at least a dozen items, I've gotten 4 things so far, usually one at a time, and then I noticed a refund for a sweatshirt, lol, I will keep waiting for the rest of my order, however, I will NEVER EVER BUY ANYMORE STUFF FROM ZULILY... ps. Your customer service sucks!
Purchased a Canadian Weather company coat for roughly $75.00 (on sale from $219.00). Over the course of 12 weeks, and having worn it about a dozen times, it fell apart, bit by bit. First, the stitching on the outside started to disintegrate, then the seams on the inside fell apart, then the zipper went. I have emailed them THREE times, with no response. I'd received an email stating that someone accessed my account (which I did when seeking a way to communicate my findings to Zulily), so I know it was received, but still no response.
The clothes are ok at best. I will never order from this company again. Not only did I have to pay for shipping but my items, all ordered at the same time, took over a month and more to receive. The items shipped separately. Not worth it
Just recvd a sweater from Zulily that I ordered 1 month ago. The quality is horrible at best. It was a black sweater and the seams were sewn with white thread and worse than that, most of the seams were ripping out. The sleeves were only 3/4 length and were not even hemmed. WOW! It would have cost me more than the sweater is worth to spend the time going thru the return process. Their clothing always looks so cute, but it's only the photos that are of any value... the clothing itself is of terrible quality.
Please don't waste your money. Seems as though there could be something done for companies that sham people like this.
I have bought many items off of Zulily over the past six years. I have found that I have been happy with 85% of the items that I have received. The other 15% that I was disappointed with was due to color issues (actual color different from photo), durability or breakage due to poor packaging. And the breakage percentage compared to my disappointments was 32%! I am now very hesitant to order a fragile item due to the high percentage of breakage resulting in my having to take the time to contact Zulily and work out refund issues. Overall, I like Zulily because they have a huge variety of items and do offer free shipping if you decide to buy another product in the same day after paying shipping for the first daily item. This also works for shipping on a Friday - after the first shipping payment on one item, you can get free shipping on any other items ordered through 11:59 pm Sunday. The one factor customers should be aware of is that most items will only be available for 3 days. After that you can add the item to your waitlist and if it comes back in stock at another time, you can order it.
I ordered a pair of sneakers and they had sent the wrong size. I called to speak with a customer service representative about the return policy and told her the situation and she said you must have ordered the wrong size online. I told her I specifically looked at the size and was sure I didn't. She said sorry you did and hung up on me. Very sad this is the way they treat customers. Also charge you 4.95 for the shipping label. I will never order anything from them again. Sad they treat their customers this way.
I ordered over 700.00 worth of Clothing and Shoes from Zulily.com. I was extremely disappointed with the quality and construction of these items. The shoes arrived with indentations and marks on them, as well as the wrong sizes. The Clothing items was cheaply constructed using very low quality Material and poor construction. I will not order from them again.
Answer: Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
Answer: I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Answer: Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
Answer: Nope... no returns accept and good luck on getting a refund. Stay away from this site.
Answer: It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
Answer: Wrong size, no return policy. Beware don't order from them
Answer: Sorry I don't know the answer, but it could explain why everything is so cheap
Answer: Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
Answer: Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
Answer: If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account