ZulilyReviews 4,523

It is clearly explained at the website how the shipping works and why the items are so much cheaper. Because you have to wait. Just relax, order stuff that sometimes is very unique and hard to get anywhere else and wait. I have been ordering from them a lot, stuff just keeps comming and I am really satisfied so far with the quality of merchandise. I wish the returns were possible, but can live without it. You can always sell the wrong size on ebay and still make money of it if you really have to.

I ordered a dress on Jan. 3,2013 and it arrived on Jan. 14. Shipping takes awhile but they do explain that the merchandise comes from somewhere else, then Zulily ships it to you.

I am 100% satisfied with my dress. The size is accurate, the fabric is very comfy and a nice quality for such a low price. The dress looks nice in the picture but I wasn't sure what it would actually look like. I am very pleased with the quality and fit.

I don't agree with their no returns policy and the shipping is extremely slow, so they should change those two things if they want to stay competitive with other retailers, but I would order again as long as I'm not in a hurry for it.

I have ordered from Zullily two different times and I was very pleased with my orders.
I bought a nice pair of platform shoes at a great price and I love them! They are comfortable and fit well. I also ordered Christmas gifts for four kids (4 raincoats, 4 umbrellas and 3 rain boots) and the sizes were all correct and I loved the items and received them in plenty of time for Christmas. I have now placed my third order... a pair of boots for myself... I accidentally ordered 2 instead of 1. I emailed them to ask to please remove one pair from my order as it was a mistake and they replied promptly to let me know they had adjusted my order to 1 pair. I was very happy and relieved to get such a quick reply. I am now excited and looking forward to receiving my boots:)
I love being able to purchase nice things at a great price!

I have made MANY purchases, and will continue to do so. The website is upfront about return policy (it IS an outlet site after all). It explains that it initially puts a hold on your credit card when you place the order, but the charge comes off until each item ships. Every manufacturer provides a size chart- if unsure, DON'T buy. Shipping- most items take 12-16 BUSINESS days (about 3 weeks). No surprise, it's an outlet site with cheap/free shipping. I keep seeing complaints over issues which Zulily is upfront.?

First- this site has some really good deals, but you have to read the "rules". It takes awhile for them to fulfill orders as noted on their site because they purchase as a group order after the sale is over- they then receive the items and distribute them with the rest of your order. It would be like you buying from 5 different companies, receiving the items from each company and then remailing them out to a family member.

Most of my orders arrive in about one month. If it's not a GREAT deal- I don't buy from Zulily. I NEVER order shoes for my kids as there are no returns- unless I know the brand well and their size in that brand.

I recently had a defective snap on the cutest snowpants ever. I was a little nervous because they don't offer returns. However, I took a photo and emailed customer service. They responded VERY quickly and apologized, gave me a refund AND a $10 credit towards a future purchase. I was also able to keep the pants as they are not able to exchange (again- they order in a way that is similar to samples).

Customer service is A+, timing is slow, but if you can wait patiently there are some really good deals to be had. If it's not more than a 30% discount- don't bother. But-I have bought Keens at over 50% off, which is unheard of.

Shipping takes way too long. First time using this site and ordered multiple items for Christmas gifts. One order finally came in yesterday. However, it was super cheap quality. It was a knitted scarf that was already unravelling and had a chemical odor. Zulilly did refund the money and gave me an additional credit. I am still waiting for the rest of my order and am dreading that the other items maybe a poor quality as well and I would be too embarrassed to give them as a Christmas gift.

Twice in the past six weeks I had the following experience: I purchased an item I needed and never received it. At the 4.5 week mark I inquired about shipping on the purchase (i. E. where is this item? I know it usually takes 3-4 weeks). At this point I was told that they are unable to fulfill each purchase and they are sorry for not notifying me (at all). This is very frustrating, what a waste of time! They sell you items that their retailers don't have in stock and then fail to notify you about it! So you think you got a nice deal and are waiting on a needed item that will never arrive. Take your business somewhere else! If this happened to me twice in 6 weeks on 2 separate orders, it must be happening all the time.

I am amazed at all of the negative reviews about this site! I have gotten nothing but incredible customer service any time I had an issue. Regarding slow shipping -- yes, they are SLOW. But it clearly states on the site their shipping policies and the amount of time you have to wait before your order ships.
I have twice received items that were not of good quality. Each time I contacted customer service with a POLITE and detailed email, I heard back within the same business day. Both times my money was refunded, I received a site credit, AND I was able to keep the items (if I desired to do so.)
Give them a try. They are a product preview site -- kind of like merchants "testing the waters" to see how well each product will sell. That's why there is the delay when you make a purchase... Consider it "pre-ordering" something before it hits the market.

I love Zulily! I've ordered MANY items from this site and i will continue to do so.

As long as you can wait a couple weeks for your items, i'd highly recommend this site. Items take a few weeks before shipping due to the nature of their business.

EXCELLENT CUSTOMER SERVICE! Can't fulfill your order? Defective or wrong item? No problem. Credit back to you for the cost of the item AND a store credit! I love that they take care of you right away. I usually get an e-mail response in less than an hour.