ZulilyReviews 4,523

Absolutely no consistency in sizing or quality. If I could submit pictures of some of the absolute crap I've recently received I would. Going on a beach vacation and this time around I've ordered no less than 12 items all but two need to be returned... for a credit mind you so I can purchase more poorly made clothing. Sad part is if keep coming back because I have received a couple of awesome pieces. Out more money for shipping, time waisted looking, ordering, making phones calls for returns, and then getting it in the mail. No more coming back for clothes. Thanks for the headache Zulily.

I bought 2 maternity dresses that I am afraid to wash because they are so cheaply made. Very thin fabric and not worth anywhere near what I paid (the "Original" price has to be a load of BS). I feel swindled knowing that I overpaid some company for cheap products that were probably sewn in some sweat shop by someone who doesn't make enough money to feed themselves or their family properly. Will not buy from them again.

Save your money; buy fewer but higher quality items made by people who are treated well. Lesson learned.

I purchased 3 tunics. Two of the 3 fit fine. When I inquired about returning the one that didn't fit, they said I could but I would get a store credit NOT a credit on my credit card. The quality isn't the greatest but now I'll have to buy something else to use up the credit. I usually don't shop at stores that won't guarantee their merchandise enough to refund your money. I won't shop there after I use up the credit. I don't recommend anyone else shopping here either.

Used to be a good place to shop. Not anymore. First of all, if you want something within a reasonable timeframe you have to order from their "Ready to Ship" category which more than likely means stuff that's been returned because they do NOT warehouse any of the mdse they front on their site. They wait until they have their whole order together from customers, then THEY order the stuff, it comes to them and then THEY RE-SHIP IT OUT TO CUSTOMERS. It is now taking a month to get anything you order. Used to be quicker. You can't return anything. I bought a pair of rainboots for my granddaughter couple years ago and they came alright, but one boot a size 9 and one a size 13. Crock. Nice website, some stuff is okay but honestly, I just google the stuff and get the brand name and see if I can get it from Amazon free ship in 2 days. Perfume deals are good. Clothes suck quality-wise, and if you don't mind waiting FOREVER for your stuff some of the hard goods are nice. Oh, and it USED to be BARGAINS! Now they are featuring handbags for $1,000 to $2,000. As I said on their FB page, if I had THAT kind of money I wouldn't be shopping online at your store, I'd be taking my limo to Saks... not worth it anymore. Sad. It used to be good.

Have ordered only a few items and thankfully not anything very expensive. Most expensive item was a pair of Ecco sneakers which run about 100 plus $$ the pair I received was 40 bucks for what thought I was a good deal I know the sizing well I have some in my closet. These were too small and sooo cheaply made. What a waste of money! This brand is excellent quality so i am pretty sure these are knock offs. Also bought some pans that were completely different from pic shown on site. Cutting my losses due to crappy return policy and I think the company counts on that BUT how can a co stay in business doing business this way. I will not be shopping this site again! There are way too many other ligit company out there to buy from. It is hit and miss on quality of merchandise... No thank you

When I first started shopping from Zulily a year or more ago, they were pretty good. Now, about 50% of my orders are broken, missing items, have very low quality goods ( i. E. shirts you can see through because fabric is so thin, that aren't marked as sheer or supposed to be a sheer type shirt)

I don't know if they got too big or what. Right now I am trying to get a refund on something that had 8 parts, and only 6 arrived. Taken a month so far. :( really hit or miss these days with Zulily and their quality can't be depended upon.

I have placed a dozen or more orders with Zulily. Several were never shipped. I did get a refund, but how ridiculous is it for a company to have such a poor ability to fill orders?
Another complaint is incorrect sizing information on many items. I once ordered two dresses which were no where near the measurements listed on the sale. I ended up giving them away because of the difficulty in trying to get a refund from the company.
Yes, good deals can be found on the site. Are they worth it? Not in my experience.
There are other, more reliable ways to score a good deal. Until Zulily cleans up its act, I won't be a customer nor will I encourage anyone else to try them.

Takes forever to receive items. Some items you can review on this site, some you can't. Some items you can return, some you can't. Providing feedback is an email that gets you a "your service is important to us" and no action of any sort. When your feedback and questions get too difficult they stop writing you back. I literally had an item for 5 minutes before it broke. Some items are good. You're just really taking a chance using this site.

Ordered Feb 24, said 3 of 4 items were in stock and should arrive March 4. I sent an email on March 6, asking about status and asked if I could decline order... Just asked, via email. Without any response, I received msg through IM on FB with a refund which would not have been a big deal if it was not a birthday gift for my 7 year old child... Then I requested via IM that a CSR call me and rec'd a msg that they were too busy. When I called items I had ordered were no longer in stock. Management sent 2 of the 4 items without cost; however, it was not the dollie and me that my daughter picked out online. Will no longer use them. This time they reported that they were shipping all items together where as in the past, they have sent one item at a time.

I used to love this company. If you read the small print, they are a middleman company and they state that they take a while to ship, so I expected that.
However as of late, their products are grossly misrepresented on their website, you have to fight to return something when they give you the least possible information about the item and how it fits. They (customer service reps) have access to some product information via return feedback, but they do not post product reviews for the consumer to read - which is total BS in my opinion. You can get your money refunded to your original form of payment if you are prepared for a huge fight... But I'm just done with this company. Their clothing (unless it's a brand name that you know, and a lot of time you'll get what is likely considered an irregular item) is cheap and tacky and is NOT representative of what you see in the picture online. Most of those items, I'm quite sure, have been tailored or pinned to fit the model and look flattering.
Basically, even though some of their home items aren't bad - and different than what you usually see in stores, their clothing is iffy at best and their customer service - while their reps are generally nice - their policies are the worst. I've been shopping with Zuiliy for years and I can say without a doubt - I'M FINISHED WITH THEIR NONSENSE.
And Zulily, if you happen to read this - get a new on-hold song. The only one that you play is maddingly annoying!

Zulily can be hit or miss. After my first order took a month to arrive, I did some research and found that they do not have a warehouse where inventory is kept on hand. Once a sale finishes, they submit the order to the supplier for that sale. Those items have to ship to Zulily before Zulily can ship them to the customer. If you know that going in, it's much less nerve-wracking to have to wait.
As for quality, I've found it best to stick to brands I know. The no-name clothing can be really cheaply made. However, there are great deals to be found on a lot of brands I like - Under Armour, Bogs, Aventura, Asic, Silver jeans, Miss Me, etc. If you know what size you need (returns typically aren't accepted), there are some good finds.