ZulilyReviews 4,523

I order frequently from zulily.com In recent months the quality of the fabric and the workmanship of their clothing products has declined. The sizing is also not accurate. I must also mention that I have been very satisfied with their customer service. I have not had an issue with 85% of the merchandise I have ordered. You can confidently order with reservation. Look at the product carefully and read about the fabric. Jewelry is an iffy item on this site. Most that I have ordered looks very cheap. Give is a try as the prices are very competitive and the company is located in the USA not China.

It's been 2.5 months since I ordered a King size headboard from Zulily. They first sent me the entirely WRONG headboard and size (received a Queen). Shipped that one back after several weeks of back and forth (the headboards take up a TON OF ROOM IN A BOX!), was given store credit for the mishap and then was sent a new one a few days later. The new one arrives as the CORRECT headboard but the WRONG size (Queen, again!). Once more, I contacted the Service Team. I was then informed Queen was the only size they actually had, after misrepresenting this on their website, and asked if I wanted to keep it, or I could return it. Um, why would I keep something that I literally have no use for? They came to get it shortly after, with no notification that they were sending a courier to pick it up (thank god I'm at home all day, otherwise how would anyone know they were coming without notice?). So, I contacted Zulily yet again to ask where my refund was... apparently someone lost the memo and they indicated they'd locate me the correct size headboard (ahhhhhhh!)! After another week of crickets, they came back and re-informed me that they did not have a King size available (duh - I told you this and why don't you keep records of this!) and they'd give me a refund. Every week or so I have to reach out to them to ask where my email is at from the "Resolution Team" who is supposed to be reaching out to ME, but I always get the same answer... they'll be in contact with me shortly. Haven't heard a word of when I can expect my damn refund! It's $350 bucks they really probably don't even need, but I'd appreciate BACK!

Shipping with this company is horrible and they charge for shipping! This company apparently first gets products shipped to them and when sale is over then they ship. My first order was shipped to the wrong address. They left off my unit number even though it was in the computer. I've ordered twice from this company and it's taken 6 weeks to get my order. Difference in price (sometimes a couple of dollars less) is not worth the wait and shipping charges. Awful customer service. I will never shop with them again. If I could give 0 stars I would have chosen that.

I have bought several items off of zulily and have always been satisfied with my purchases. I know some people say they have gotten cheap Chinese merchandise which could be true I suppose but I have never had any problems and have always received great quality merchandise that was exactly as described. I even requested they cancel my order four days after I bought it because I got the wrong thing I realized (completely my fault) and they sent me an email saying they had received my request and would get back to me in 24-48 hours which is usually the typical response you get from companies. But not even 15 minutes later I got another email saying the would cancel my order immediately and they were super nice and helpful. Will definitely buy from them again, awesome company!

Bought a lot. It had such potential from the pictures, but while the seams were okay, the fabric was, what I would consider to be, very thin, poor quality fabrics. Items were from India and made in China. I thought I was supporting small American venders. I ask for a return label and with it I got a sincere apology from a very nice customer service person (it's not her fault, she was actually doing her job well) as the higher ups make plenty off of unhappy customers.) I got commentary on how they save ME money by having return shipping, restocking fees and such. Not seeing is since they have my money and I will never see a refund, but that lovely store credit. If you dare to send it back, just know, you will pay them to take it back in restocking fees for that in store credit that rewards them for poor quality. That is the rub, loosing money and still not having anything worth while to show for it. So basically, I paid them $13 to reward their clever business model and I still have a heafty store credit and no desire to buy from them ever again. They get you going and coming. You want it, you pay to get it to you. You don't like it, you pay to give it back. It is a win win for them I bet the restocker is not getting paid for every item they put back on the shelf. I usually just stay away from venders with such policies. I am as mad at myself for not reading the policy first. I would have never ordered from them. Hopefully you can at least go in with your eyes open.My disappointment is a bitter pill since there is money I would like to have back that will be there to pay yet another shipping fee for something I will likely be disappointed in. Stay with children's clothes that you can, verify are made in the US if you can't resist the tutu's. I have seen good stuff for children, but very "similiar" womens can be found for a fraction straight from China on ebay for $5.00 - $10.00. At least there you know you are getting what you are paying for. When you hold up the clothes, the proportions are very small for American sized clothing, so be aware. I ordered bigger and they are still small proportionally to my regular size. Go with the vendors that see the value in a happy customer.

PLACED TWO ORDERS FOR 4 THINGS. FIRST TWO THINGS CAME IN AND WERE COMPLETELY DIFFERENT FROM WHAT I ORDERED. I CALLED AND THEY FOUGHT WITH ME ABOUT SENDING RETURN LABELS SO I DIDNT HAVE TO PAY FOR SHIPPING THE ITEMS BACK. WAITED 4 WEEKS FOR THE OTHER ITEMS THAT NEVER ARRIVED. CALLED AND TALKED TO A PERSON WHO COULDNT CARE LESS IF I DIDNT GET THEM OR NOT. I TOLD HER THAT THIS HAS BEEN AN AWFUL EXPERIENCE AND SHE REPLIED "YEP." oNCE THEY FINALLY PROCESSED THE WRONG ITEM THEY SENT ME AS A RETURN THEY CHARGED ME A RESTOCKING FEE! WTH! DONT ORDER FROM THE, YOU WILL GET SCREWED

I like doing business with American companies and go out of my way to find them. I researched Zulity and it's history, I saw that their corporate office was located in Seattle and felt comfortable that by all ways Of cross checking I had available to me they were an American company. When I saw the difference from the time my order was placed to the estimated delivery time (more than a month away) immediately I dug deeper to see that it was in face delay - because the consumer is under the impression that they are buying American, when in fact they are purchasing items from CHINA! They are LIARS! They are underhanded in the way they do business and they leave their employees at the call center's holding the bag to try and explain the situation (that can not be explained if you ask me - not without telling the whole truth - they are ripping people off!) I have to say that the people at the call centers are merely doing their jobs. The CEO, CFO, Preisent - ANY one at the top of the employee needs to wake up! Americans are done being lied to - we WILL act with our wallets and I will do EVERYTHING in my power to make sure EVERYONE knows the truth about your company. Hmmm... wonder what the Better Business Bureau would feel about your false advertising... or even some of the fraudulent departments within the FBI... this hell will go on a LONG, LONG for you... as it should!