ZOZIReviews 161

I purchased a deal on Zozi in 2012 and am finally getting around to using it. I had some trouble getting the folks at the resort to respond to my inquiries, so I contacted Zozi for some assistance. Alexandra was on the case! Within one day the situation was resolved and someone responded to my inquiries. I used both phone and email correspondence and each time I was answered immediately. Best customer service ever. I will definitely use the folks at Zozi again.

I've ordered a number of things through Zozi and never had a problem. The only "issue" that Ive had arose from the merchant doing some math wrong, it was quickly sorted out. I can not attest to their shipping, but I can say Ive told all the merchants where I was referred from and they never had anything negative to say. I believe the merchants set their prices and discounts, sometimes they regret giving such a good deal and that is the reason for poor customer service, but that is not anyones fault but the merchant whom offered good too cheaply.

As with any discount or deal, be sure to read the fine print and you will avoid some of the issues listed below. Which to me seem like user error if anything.

I called about some chocolate making classes and indoor surfing! Does ZOZI offer great combinations or what!:> My conversation with Alexandra made me want to get on a plane (I'm in Texas) and go take her to lunch! She was so nice!:> She told me that as she booked my requests her supervisor came and gave her a high 5! That's it! I want to work there!
Anyway, I highly recommend the San Francisco ZOZI team! If everyone there is as nice as Alex, its true... the ideal working place does exist!:>
I look forward to my next contact with Alex and her ZOZI team!

The BEST customer service! I was basically blown off by 'High 5' on a deal I purchased for a helicopter ride. Zozi was under no obligation to refund my money as the time to do so had long passed. I called Zozi customer service for their guidance and the representative, Marika, was wonderful! She heard and understood my bad experience and without hesitation refunded my money. I will use and recommend Zozi forever! Great job Zozi! I'll be back :).

I placed an order on December 15, I realized on December 24 I have not heard from them on the status of shipping. I contacted them to find out the status. They did not even ship it, just gave excuses on their warehouse. I told them to just cancel the order, they could not even do that correctly. Today, January 6, the Director of Community & Customer Loyalty, Evan emails me and admits there was another error and they just processed the refund. The only thing they seem to know how to do correctly is collect the money.

I'd say be careful with this site. I order whale watching tickets for a friend's birthday. They gave me the supposed timeline for migration of the whales. When the time came, I called to reserve our spot and the Captain of the boat told me they haven't worked with ZOZI in over 2-3 years. Furthermore, their boat was being maintenance for the last 3 months. They wouldn't be sailing anytime soon.

So I called for y refund. Got the run around. I keep calling and I got ignored. It's only $50... I mean come on.

Again, I'm very skeptical about this website. At least to my experience, this website is pretty awful. Be careful.

I would not say that this is a bad site to order from, rather, they are kind of like gambling. I have made 3 orders with them, and 2 have been picked incorrectly, resulting in returns. I ordered a pair of shoes, size 12. They sent a size 11. I did a return, and ordered a new pair... size 12. They delivered another pair... size 11. So, I have $218 tied up in 2 wrong sized pair of shoes. On the second order also included a shirt that was delivered in the wrong size, and wrong graphic... another return. In this age of online shopping, you have to be FAR better than this. Seriously, picking a size of shoe is not that difficult the first time, let alone 2 times in a row. I would not recommend this site, and will go to the local brick and mortar store, pay more for the shoes, but get the right size. That is, once ZOZI refunds my money.

I purchased a registration for an upcoming event. Unfortunately, the event was cancelled. ZOZI Customer Loyalty sent an email notifying me of the cancellation and issued a refund back to my credit card. I responded to the cancellation notification and within minutes received a nice, personal response from Alexandra. Thank you ZOZI for offering such a wide range of activities, adventures and goods. I am all set to go for my next adventure.