ZOZIReviews 161

Great customer service! In time for my upcoming hiking trip, Zozi (upon my request) shipped my gear earlier than what I had originally asked/paid for! Who else does that?! I will return for future purchases!

I discovered ZOZI while looking for a good price on a pair of Bogs shoes for my dad. ZOZI had the color & size he wanted on clearance, so I jumped on it right away and ordered them. When they arrived, they were the wrong size, but it was actually because they had been mismatched during the boxing process on Bogs' end (this came to light during my own correspondence with Bogs). But even before Bogs could rectify the issue themselves, Alexandra from ZOZI had already gotten a replacement pair in the mail at light speed. She was helpful, pleasant, and hilarious. She sent me a. Gif of Kristen Wiig dancing. But most importantly, she got my dad his Bogs kicks. A+ customer service all around.

I ordered a pair of shoes from ZOZI - at a great price. Unfortunately, they didn't fit and I had to return the. ZOZI handled everything about the order smoothly and I was particularly impressed with their customer service in connection with the return. I will definitely use them again for shoes and clothes.

After reading great reviews, I was so happy to book a trip to Peru through Zozi. Unfortunately had to cancel it due to a conflict and that's when Alexandra at Zozi became my new best friend. She interfaced with the Tour operator in Peru, facilitating communication and ultimately providing me with a refund (minus a fee from the airline - unavoidable, not Zozi's fault). She was so customer service focused, emailing me updates regularly. It was a lot of money so I was pretty stressed, but it all worked out. Alex is a superstar and I will 100% book through Zozi again because of her!

Had to replace sun glasses for a buddy of mine since my dog so nucely chewed up his. He found the best website and price for me to help purchase them for him. I have a great purchasing experience and even better experience being informed of an issue that they actually resolved. It's great knowing there's an honest company out there to inform you when they have an issue and resolve it promptly. The issue was probably not their issue as payment was taken twice but with the quick response they had it resolved right away.

I purchased some ticket vouchers for foam fest bcuz the price was reasonable & affordable for me & my team. When I got the codes they didn't work and I had one of the customer service agents helping me out. I bought it in a Friday and kept being persistent with my emails over the weekend. Within 24hrs the original rep I spoke with (via chat online) sent me an email letting me they are still working on it. On Tuesday I received an email about my codes.

I went to the website & was able to register & confirm my teams time! It was very frustrating for me but thanks to Marika from customer service everything was handle in a timely manor. They reassured me that they would take care of it if not I would get a full refund!

Needless to say I will be doing Foam Fest & buying on their site in the future!

Before this purchase I had never bought anything from ZOZI on their website, but was immediately impressed by the brands that they have and the prices!

I decided to go with a yoga mat, a Camelbak water bottle, and some new socks (both for me and my husband). Unfortunately, after purchasing the men's socks I received an email the next day saying that they were out of stock, and that I would be getting a refund. Not a problem... the refund came quickly so that was nice.

I received the yoga mat separately from the rest of the purchase. I have to say, it is really nice and was decently priced.

I have yet to receive the women's socks or the water bottle. I had a small issue with the delivery of these items. I'm won't place blame on ZOZI, but instead the carrier. Apparently, it was 'delivered' but I never received it. I sent an email off to ZOZI's customer service line, and received a response within 24 hours. The problem was easily solved, and I really appreciate that.

I'm looking forward to receiving my shipment, and will definitely do more business with them again.

I was kind of procrastinating the planning of a trip to Morocco with my GF when I saw a great deal on Zozi for a 8 day tour. As a result of not having my flight plans or anything finalized yet, I book marked this deal for the future after I get some other dates in order.

By the time I figured out the ballpark dates I wanted to travel on, I went to go buy this deal on Zozi. However, much to my horror, the deal expired before I was able to purchase it. Frustrated after doing the planning and having my sights set on a Morocco vacation I sought out help.

I chatted with the friendliest CSR named Adrian who brought the deal live again at my request for purchase. After my purchase, I had noticed I accidentally used the wrong CC. I almost didn't ask because I didn't think they would let me swap cards to make the purchase, but I asked regardless to test out my luck. Much to my surprise they let me make a refund and repurchase it again! (Which required them to make the deal live again) This completely blew me away that they went out of their way to help me out despite the huge hassle entailed.

Anyway, I had a great experience with Zozi's customer experience. If the Morocco trip is as good as their Customer Service I'd be elated.

An extended group of friends (16 of us) wanted to have an adventure weekend and we decided on going river rafting. After much research and back-and-forth (seriously, 16 people...) we booked a trip through Zozi for an adventure with the Mother Lode River Center. All I can say is fun, fun, fun. Everything went off without a hitch and everyone had a great time. River guides were a great mix of professional and fun to be around. We had a picnic lunch by the river, BBQ for dinner, and breakfast the next day all supplied by ML - food was great and it was nice that we didn't have to sort out cooking ourselves for the large group. Overall fantastic experience and many great memories/friendships were formed. I would recommend Zozi to others and will use them again myself.

I received and e-mail from Zozi back in April advertising a couple of different trips including one to India. My girlfriend and I were interested but had never heard of Zozi before. I did some research including contacting them directly. I received and e-mail back from them almost immediately with information about the trip, the tour operator, and the deal Zozi was offering including when it would expire.

It was a big commitment and my girlfriend and I had to make several arrangements before we were ready to pull the trigger and purchase the trip. Unfortunately on the day it was supposed to expire, I wasn't able to spend the time needed to make the purchase due to a family emergency.

The next day even though the deal was gone from the site, I decided to reach out directly to the Zozi rep I had been e-mailing over a month prior, Adrian. After several e-mails back and forth, Adrian was able to get the deal back online just for us and I was able to purchase the trip.

Thanks Zozi for great customer service. Since booking I have already heard from the tour operator directly and I am very optimistic that it will be a great experience!