Zoro

If price and customer service were not the only redeeming factors of this company I would take business elsewhere. Website is horrible. Search parameters and results are amateur. Site will not keep you logged in. 10 min of inactivity and site logs you out. Some items show as "In Stock" and are actually back ordered or no longer available or extended lead time to ship. They keep trying to fix or amend website. They need to start from scratch and ditch the current version. Since Grainger has purchased company it's only gotten worse. Some items on website are duplicated with different item numbers and pricing. They should take a page from McMaster Carr's playbook. Best constructed industrial website out there with a customer service team that is unmatched

Have to admit that I was a bit leery after reading the many negative reviews posted here (and I always appreciate forums such as this). In my case, the experience was pretty flawless: fast, free shipping on an item that went for over a dollar on Amazon and cost only. 62 on Zoro. I bulked up on the order. Will definitely be a repeat customer.

STAY AWAY! I placed an order last week. As soon as the order was placed, I got an email stating it would be shipped out the next day, ground. Then within 30 minutes they sent me something asking to rate them. I stated the purchasing process was fabulous but I'd wait to make any other comments. I wanted to see how fast I got my items, and the condition. Well, today, 1 week later, they send me an email that the order isn't going to be shipped. The supplier doesn't have anymore. That can't be true since the product is available everywhere. I purchased it from Zoro only because of cost. Now I have an installer coming out next Monday and won't have my product.

I read other reviews about slow shipping or other bad reviews and got really concerned but they were the only place that had the particular emergency light I needed. Took a chance and ordered yesterday 26 JUL at 11:23AM. It shipped the same day and just arrived here in Virginia via FedEx ground at 1PM - could not have done any better. Very pleased. Even Amazon does not hold a candle to that since they now use USPS

I placed an order with Zoro.com and have been waiting for a shipping confirmation for about two weeks. I've then called customer support and sent multiple e-mails asking about the status of my order. I was promised to get an update as soon as they hear from the vendor (seems like they sell products that are supposed to be delivered from China). After a month of waiting for the update (nobody has ever called or sent an e-mail to me), I had to cancel the order. No deal with these folks anymore despite the fact they are bombing me with their ads. It seems like the ads is the only thing they do well.

When using the search filter (I was using my phone} if you have an item selected then go back and try to add another option, the filter window closes. You can't add multiple filters! You have to delete the filter you are using then go back and try a different filter.

I wasn't able to buy the parts I was looking for! The payment process was such a headache I decided not to buy the $10 parts to fix my $40 cooler, I went straight online and bought a whole new cooler! When entering an address, every time you type a digit the web page freezes and tries to search and guess the address you're trying to type! I initially tried using my saved address in my phone to make a quick autofill but that still didn't work, it kept giving me a bunch of random addresses to select from. I also put my phone on airplane mode so it wouldn't search for addresses but that just left it hanging & waiting for a web connection. I tried that for a few minutes then ultimately decided just to buy a whole new cooler.

Talked to Larry about ordering 10gal trashcan lid. When I received my order it was the wrong size. Called back and talked to Sam. She said the correct lid wasn't available anymore. Why would I be sent wrong lid if correct one wasn't available? Will be given my purchase money back minus shipping cost. Felt like they should have reimbused me for the whole cost. They knowingly sent me the wrong lid. Shipping is on them.

I've spent lots of time on the phone with customer service and the individuals I have worked with have been kind and professional, however, my experience overall has been terrible. I've place 4 orders with them and 4 of them had to ultimately be cancelled because while the site indicated the items were in stock, this was not the case, and moreover, a couple of them weren't expected to be available for over 2 months. My last order got completely screwed up - I'm still not sure what exactly happened, but when they finally figured it out (after countless contacts) their ability to expedite my order (now waiting 1.5 months) would not get to me in time. I selected zoro because I was able to get a good deal, but the headaches are not worth it. I ordered the same product from Amazon (at a cost to me of $8 more per item), and they are arriving in 2 days. I am cost conscious and love to get a good deal, but the amount of frustration I have felt that was resolved in a 2 minute order to Amazon is something I will remember. I would say stay away from zoro unless you are fine with your products potentially taking a along time to arrive. If you are buying 2+ months in advance of when you need your probably fine.

Do yourself a favor and find a different company to do business with. Our first order was "lost" so they offered to send another one or a refund and we were only a little annoyed at this point, after that pleasant phone conversation we waited for the promised email with the new tracking number for the new shipment. The item in question was a freight item as it weighed over 100 lbs. The email didn't come for another 5 days which we had to call to get a tracking number to locate said product. Once the item finally arrived nearly 2 weeks after the initial order, the box was mutilated and the item had damage. We were slightly more annoyed at this point. We called Zoro to find a resolution to the new issue and they were more willing to refund our money and have us return the item rather than offer a discount. They would rather eat more cost by shipping another item back to them which made zero sense to us. It was a hard to find item for us and gave us little choice as far as what to do. We decided to deal with the damage and eat the loss ourselves however going forward I will never use or recommend doing business with Zoro.com as they purposefully ship damaged products with a promise of a discount which falsely lures customers to purchase from them.

I ordered a 36 ft aluminum ladder on June 17th for $404.00 out the door and before I ordered it, it was not back ordered and it said it would ship out in one business day and then I emailed Zoro on Sunday June 20th asking if the ladder is going to be shipped out because all of a sudden it's reading back ordered and then I called this morning and the girl said it was back ordered so I canceled my order then went back online and then the same ladder is not back ordered but the price has skyrocketed for the same ladder this is really unacceptable service from your company I've lost all respect for Zorro and I will not be using my business with you and I own a pest control company I was looking for another place besides Amazon to shop I had good success first order from Zoro. You should not treat your customers this way, word of mouth is huge for Business..

We ordered the Mint colored pendant and what we received is more of a blue pendant. We tried emailing them but had no response. We called and they asked for pictures to "have sent this over to the vendor to review". This was almost 2 weeks ago. We were going to exchange them but now we will be returning them due to their lack of response but the only thing we hear from them is the vendor is reviewing our pictures. They have tried to say that each one is individually made and there could be variations however all 3 pendants we received are the same exact color. The first picture is what we ordered and expected to receive. The second picture is what was received. Not only do the colors not look the same, we received 3 pendants and they all look the same blueish color, not the mint green we ordered. I am extremely disappointed and I do not recommend to purchase any items from this company.

Found exactly what I needed. Good price. My package actually arrived sooner than I had expected it. Very satisfied.

I have been trying to order a surge protected receptacle. Everytime I contact them the only answer I get is " It will take 5 to 6 business days to get an answe". BS! They act like they don't need the business. I say give them what they want. LOUSY COM

Terrible company. I ordered a large raft for a Memorial river trip on 5/19 and it says "Item ships in 3-5 days". A month later I still have not received the item. When you contact them the respond with the same template email saying that it is the vendors fault. "I apologize for the delay and any inconvenience this has caused you. We are finding suppliers can be difficult to reach right now, causing more delays than normal, but we will continue working on your request until we can provide you with an update on your order." I wish that I would have read the reviews before I purchased anything from them.

Was hesitant due to the poor reviews but I ordered a sink from them due to a discount code. Shipped on time and in good condition. No complaints.

My first order with Zoro. It's been about a month since I placed my order and a product represented to ship within 10 days still has not shipped. A Zoro representative stated that the 3rd party vendor to ship the order was Marmon Retail Store Equipment LLC and gave me a phone number for the company as *******317. I dialed the number to find out if/when they would ship the order. The phone number I was given was not a working number. I googled the company and was unable to obtain a working phone number for the company. I will cancel my order never to attempt to do business with Zoro again.

I work for a multi-billion dollar company and simply asked to be sent a quote for very large ticket item. Did NOT ask for discount! Need to have very large purchases pre-approved. This would have been 1st of many orders to follow to replace all of our stairs. Cannot call - left on eternal hold. Tried customer service email and received reply to just order online - no special pricing. So very frustrated.

Even though I read about their low track record on 3rd party orders, I thought I would give them a try.
The experience for me was no better. When I contacted them they said my item was on back order, yet it showed in stock when I ordered it. They never bothered to tell me right away.
This was my first order, and it will be the last. Surprised they are still in business.

I ordered a desk from zoro, worst customer service. The order was supposed to arrive on the 6th of April, they tried delivering it on the 9th and the reason they couldn't deliver it was because the trailer didn't fit in the parking lot mind you we are in a professional building with lots of space to park. So I ended up receiving the following Monday only for the delivery guy to tell me he can't deliver it because it's too heavy for him oh and they don't deliver to the second floor (I had already spoken to a rep. Previously and they knew we were on the 2nd floor). I called zoro and there answer was well at least you received it earlier than the ETA delivery and the delivery wasn't there problem) I also called the delivery company, YRC and they basically told us the same thing. If I could put a zero for a rate I definitely would. I don't really post reviews but his was the worst experience never ordering from them again. Only reason why I got me desk is thanks to the maintenance guy in our building because they just wanted to leave it outside and my desk came scratched up from the bottom.

I placed an order for gloves 2 weeks ago. They were listed as in stock and ready to ship in 3 to 5 days. As of today they still haven't shipped. My home business has been crippled for over a week as a result.