Zoro

With the C. Card in hand a and all the Itemized equipment numbers reviewed with the sales person we are all set go. Just one detail, I explained that we require a printed Recipe in the box with the orders a fully detailed with all relaven information, item, number, cost, total, type of payment, and the date ordered, date shipped, order number... I was put on hold? Then. Told that they apparently don't have a way to make a receipt? Or put it in the package? So I explained that we absolutely must have a invoice / receipt with the delivered goods. Or we can't proceed, "No - Sale "? W. T. F. is going on? They lose the Sale, and also lost customers me / us and everyone I tell this story. Unacceptable unprofessional and no one should tolerate this hog wash. We get a box with bubble wrap, plastic molded covered items and even noodles, but not a piece of paper with important and relevent information? Don't even try blowing virtue posturing smoke. This has nothing to do with saving this world. I see how you can get over on this angle.

Third party suppliers keep you waiting. I was told I would be notified within 24-48 hrs. With an update. Zoro did not follow up or tell me they heard nothing from their supplier. When I called back they said sometimes it takes up to 6 business days to hear from them. It was already almost a month since ordered. Maybe their business days are on the work 1 (BUSINESS) day a week program. In that case I should hear from them in about 6 months. Will not do business with Zoro ever.

If I can give zero star, I would. I placed an order for an exit light fixture on 3/3/21. I waited and waited, no update until 3/9/21. I called and was told it's coming from their vendor and can't do much about it. I asked for my order to be reviewed and followed with their vendor. The customer service I spoke with was nice enough to promise that I will hear from her no matter what on that same day. Nothing. It is now 3/11/21 end of business day today and still nothing. What a terrible service Zoro provides. I don't write reviews a lot but the service is just plain and utterly poor. I purchased a couple of times in the past and my experiences from those were mediocre but I thought I'll try one more time. I didn't pay much attention about the bad reviews that consumers posted about Zoro. Was I so wrong. I wasted so much time coupled with frustrations so never again that I will consider Zoro in the future.

Read other reviews here because I had never heard of Zoro and still decided to pull the trigger. I needed 5 D ring tie downs for a trailer. They had them for 28 each, e trailer had them for 42, so I ran the risk for the 70 dollar savings + free shipping. They were sold by Zoro and in stock, I think this is key for good service. Shipped the SAME DAY and arrived a THE NEXT DAY undamaged with all parts.

And Zoro does nothing about it. Their return policy stinks. If they arrive perfect, you're good. If they come with holes in the boxes, beat up, and look like they were re-routed through 3rd world countries, you are probably out of the luck. Calling customer service is a treat. No one can do anything besides make you pack everything back up in the crappy box that was falling apart to begin with and ship it all back, and then they still don't give you your refund. Buy from Amazon.

Get 10% off in your first purchase, I did then I was told that Dewalt didn't take coupons or discount. After ready to pay. Called CS they don't care.

This entire website is absolute trash. This was my second time ordering from them (gave them a second chance) and they screwed me once again. The first order they triple charged my debit card. TRIPLE CHARGE! Being debit, it was a hassle explaining this transaction to my bank since Zoro customer service did not properly cooperate. I forgave them for this, for someone may have had a bad day. Oh well, that's life.

The second, most recent issue happened just this month (2/1 - present). I ordered a pair of boots and they were supposed to ship 5 days from order date (as seen in attached picture). After calling 3 times since the order date (2/1), they just now sent me an email notifying me of the 3 month back order! So now I'm supposed to wait until at least May 1,2021 to get a pair of boots I needed two weeks ago?! Lol give me a break. I am extremely displeased and upset with Zoro; I vow to not only never do business with this company, but to also spread word about their lack of professionalism to both of my businesses, my organization, and affiliations. *All attached pics display my issue*.

BAD BUSINESS.

Ordered an item. Two weeks later no shipping update, so I sent an email to customer support. Turns out the item was discontinued.

If I hadn't reached out... not sure the order status would have ever changed.

Two stars because at least customer service responded within 24 hours.

Once I ordered there a screwdriver set and was waiting for my purchase for almost three month! The product is good but service leaves something to be desired.

Horrible service all the way around: Ordered a part I needed. They sent me a box with hardware missing. Then they wouldn't send me a replacement until they were sure I sent this junk back. I sent it back, days past, I received no confirmation of replacement, so I called. They added some steps to returns that the first person didn't mention. We got it settled. The replacement arrived a day after it should have been delivered in a thrashed box and again, the hardware was missing. Three weeks in and I am still waiting to put my daughters closet doors together; with the right equipment I could do in one day. This company has absolutely no control quality and they don't care. They just send returns they get without checking to make sure the items are there. So disappointing: Never again. Don't order from Zoro.

Bought overshoes on several tries... wrong ones every time! Supposed to be the yellow bottom/ black top kind.(see picture) Customer service swore they were the right ones and still got sent the wrong ones again and again. Customer service wait time pretty extreme... over 15-30 minutes on average.

I have always ordered from Zoro and understand they have stock product and also third party so they may take longer. I really like the company and friendly staff when you call.

Placed my first order with this online site and was a bit skeptical, but pleasantly surprised. I ordered the wrong item and called to initiate a return. Spoke with a representative today by the name of Rae and was provided excellent customer service. Was very impressed as she went out of her way to resolve my concern and assisting me with finding the right product. Their pricing is by far the most competitive I've seen online and very fast shipping. Would highly recommend giving them a try!

I placed an order on Dec 4 which was to ship in 10 business days. It is now about two weeks later and still no shipping information and they can't provide me with any form of ETA. Just some communication, even bad news, is better than none!

I was a bit nervous ordering from a new company I have never heard of before but I went for it anyway. I ordered it on 12/26/20. It shipped on 12/28 and I received it today, 12/29. I'm super happy with the shipping time.

When I opened the box I was disappointed at myself because I didn't check the product closely enough to validate it was the right one to replace the existing item I broke. I couldn't find a way to return it online so I ended up calling. (Advice: create an account during the time you order. It's so much easier.)

The gal gave me a full refund and I didn't have to even package up and return the product. I've been so spoiled using Amazon that I was afraid to try someplace new but I'm glad I did. I would order from Zoro again. I'm super happy with my experience.

I ordered a loft ladder from Zorro on line, by chance I spotted a few bad reviews after purchase so I called TB Davies who manufacture the ladder and spoke to a very help full chap who explained the driver would wait 10 minutes whilst I inspected the ladder and they had a very low percentage of defects, I should have realised its a ladder so the defects should be zero?
Had to wait in all day for delivery as you are only given an 11 hour slot from 7AM to 6PM! You only find this after you have paid?
Box looked battered as if it had been around the world.
I was told to inspect it before the driver left he wouldn't wait.
Opened it to find the ladder was still shrink wrapped but one of the rungs had a big split in it where it was screwed together leaving sharp edge that would stick in to you when using it.
I have called Zorro and and whilst the lady was very helpful she couldn't help me as it has to be passed to some one else?
So I am left with a large box in my hall and a ladder I cant fit and no sign of a collection.
I do realise things can and will go wrong but this defect is a simple one that should have been seen by the person assembling the ladder so they cant have much quality control?
Its a simple matter to collect return and refund so why make it complicated?
After 3 phone calls and two emails assuring me this will be sorted today I get a request for photos which I sent then an email telling me they will be forwarded to the Irrelevant department?
Thanks for your reply
To give some more detail, after numerous promises of a return call I finally got one to tell me the manufacturer is closed until after Christmas. This is a large item that we had no room to store and you gave me no idea or time frame for its collection, I had no option but to take a price reduction and try to repair the ladder my self. I do understand things can go wrong but this could have easily been addressed but you chose not to. You spend a lot of effort Emailing me with offers etc, its a pity this effort isn't used to resolve issues. I no longer feel I can trust you to supply what I purchased, the ladder doesn't even match the one on the webpage, truly disappointed

I was directed to zoro.com by Capital One shopping app, they had a gaming chair my son wanted for Christmas, I ordered and everything seemed way to easy; the next morning I have an email saying my order was cancelled, no explanation or why, I cannot respond to email; sent email to customer service as directed in email and received a notice it would be responded to in 48 hrs... this is a Christmas gift. I need information before then.