Zoro

I ordered a quart of paint and 4 days later recieved an email that my order was arriving that day. Sweet! But after checking the tracking number I realized that it was being shipped to an address in Pennsylvania. I live in Michigan! I called and they had no clue how that happened. She immediately placed a replacement order. Problem was there was none in stock. So I just received my refund email where I see they kept the $5.00 shipping fee. Ridiculous! I wish I would have read the reviews before my order

11/04/2020 made a purchase of $700, an email was received for confirmation, 2 days after I received another email saying that the order was canceled due to incorrect pricing, called zoro right away to see options since I was really in need of the items and also chose to buy from them instead of another deal somewhere else... Their answer was that they were sorry... They didn't even try to make it right for me, I guess they don't really care for their customers.

Seriously, is taking me 3 months and I still have the item that weights more than 80 pounds. I purchased from Walmart and the item arrived cracked. Walmart said to contact Zoro. Unfortunately Zoro's customer service is terrible. No one answers and the answering system keeps you in line for hours. I'm not kidding hours. Zoro promise to send you an authorization to take your item to UPS but the doc is not the correct one. So Walmart and Zoro kept bouncing back and fort and don't forget that the item is heavy.

I ordered a cordless chainsaw from zoro.com. The product description read charger and battery included. For some reason I received a shipment with 2 saws and no battery or charger. I called customer service and they emailed a shipping label to send back the second chainsaw and I was under the understanding that the charger and battery would be sent in another shipment. No charger or battery arrived so I called and surprise surprise Zoro was not sending a charger and battery as this was a bare tool, which I thought meant no bushings or some other tool feature. I told the rep that the product description said included charger and included battery but was told they agreed that was confusing but they wouldn't honor their product description. I will never buy another product from zoro.com, which I found is owned by Grainger. Just my warning to all. I have copies of ad and order to document. Joe P

It's very bad company, they are not honest and offer in the photos what does not match the truth. His customer service is very bad. I bought a medium-sized stove with a gas hose and regulator, but I received a small stove without a hose, and I tried to contact customer service and sent more than one email to return the stove, but without any answer, I advise against dealing with this company. Advise not to deal with this company.

I can only rate from my own experience but I ordered a 20' fiberglass ladder on Sunday (Monday business day) and already received it on Tuesday. I was a little worried because I didn't read the reviews until after I'd already ordered and I wasn't familiar with their shipping contractor. I also saw a "no recent order" status on the website and the tracking number supplied was always "not found" with the freight hauler. But all is well. I am beyond pleased with Zoro and will definitely give them my business again.

Placed an order as their website was showing stocks. Called 07/08 to find out where the stocks were and was told "They'll be in early next week and you should have by Wednesday lunch tme". Wednesday comes and goes, and nothing arrives. We call again and are told "they've not been dispatched". I call back on 13th August at 11am and speak to a Helen who I leave my number with. At 4pm, having had no call back, I call again and am told "The stock that we received earlier in the week only covered some of the back orders, so you probably won't receive this for a while". What angers me the most is that I've been waiting all day for a call back and the second time I call, this new person is able to give a straight answer finally but why couldn't the person last week work this out. She even said she's spoken with dispatch and that I'd have the goods will be with you on Wednesday lunch time. Why did no one do the math to show "actually you won't have them because even though we have stock coming in, it's not enough to cover the orders that we've taken". I won't be using this company again as they lied to be about receiving the goods. I put it to the person I spoke to "if you were told something was coming and it didn't arrive, how would you feel", He agreed he feel let down and be angry. So this is me, let down and angry, waiting for a manager to call me back! I received a call back, evenutally from someone who clarified that the person that originally spoke to who said I would have the goods by the Wednesday had indeed lied to me, that no one had done the sums to see that there wasn't enough goods to fulfill my order. That Helen had lied to me, in telling me the goods were never received and that no one received their order. I put it to the "manger" who angry and let down I was and that surely they would feel the same way. They agreed! Alas, I have not used this company before and even though I would never use them again, they made no effort to compensate me for the inconvenience or deception. DO NOT BUY FROM THIS MISLEADING COMPANY THAT EMPLOYS LIARS! I cancelled the order in the end as there was nothing else that they could do.

I ordered a safe from Walmart which was proxied through zoro. Delivery date comes and goes no item. Walmart and i reached out to their joke of a customer support system, neither of us got anyone from over there. We called and emailed. The order came to my town then magically disappeared. Its under my suspicion that zoro employees crooks who like to steal packages, change my mind zoro. I will avoid this company like the plague. Id give negative stars if i could.