Aug 30, 2025
One of the reasons I tried Zoro in this competitive market was because of their participation in the "Fuel Rewards" program. Sadly, these rewards have not come thru to-date.
Zoro
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Zoro Reviews Summary
Positive Highlights
- Zoro offers a wide range of tools, parts, and supplies for businesses.
- The company provides free shipping on orders over $50.
- Net 30 terms are available for business customers.
Negative Highlights
- Customer service representatives are described as incompetent and unhelpful in resolving issues.
- Orders split across warehouses may result in double billing on credit cards.
- Some products arrive damaged or non-functional, with no troubleshooting support.
This summary is generated by AI, based on customer reviews from the past year
Most commonly discussed topics
The most helpful reviews behind these summaries
Jan 7, 2026
I dealt with the 3 most incompetent persons within the Zoro customer service department concerning a Werner ladder that was delivered severely damaged as well as a second Werner ladder that was delivered severely damaged as well. 16 days from the day I placed my order and the only compensation offered was waiving the freight charges and a minuscule 10% off the ladder purchase price. As a customer for 15 years, this is how Zoro deals with a repeat customer who spent hundreds of thousands of dollars with their company! I requested a full refund and will be closing out my account!
Dec 7, 2025
If your order is split into separate shipments from separate warehouses, your credit card gets double billed as the full total, then each shipment, then finally they reverse the full total. When I called they told me that they had 10 days to reverse the full change. I told them they are violating their agreement with MasterCard and Visa. I have used PayPal with them in the past and PayPal does not allow these deceptive business practices, so I recommend avoiding them or using PayPal.
Aug 25, 2025
I used to use zoro everyday. Search now returns unusable results. I refuse to dig through 100s of results to find the one I want. Stop dumping trash into my search results.
Dec 13, 2025
Received product in good condition when I went to use it it did not work no help on line and no trouble shooting instruction on package
Reviews (344)
2.2
Reviews 345
5 Stars
24%
4 Stars
2%
3 Stars
1%
2 Stars
5%
1 Star
69%
Reviews that mention popular topics
Zoro shipped overnight free, well packaged
July 31, 2020
Gojo is a quality brand and these wipes are of good quality. Nice and large, very moist, and they are a smooth fabric. They do not stick to your hands like microfiber towels do and clean surfaces for home use and garage. Zoro should be recognized for selling these at the lowest pricing compares to other sellers. Zoro also shipped the products free with overnight shipping! Thank you Zoro for an amazing service and well packaged product.
Date of experience: July 31, 2020
Never order from Zoro.com
July 28, 2020
Ordered a ladder and was told it would be delivered on 7/28. It never showed. The wait for customer service is the worse ever. I would never order from them.
Date of experience: July 28, 2020
California 2 reviews 0 helpful votes
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Great site; quick delivery
July 25, 2020
These guys are great! Good prices and just overall easy-to-use website. I've bought 5 times over the last 3 weeks, and have absolutely no complaints or problems.
Date of experience: July 25, 2020
Massachusetts 1 review 16 helpful votes
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Nobody answers the phone, waited 33 minutes
July 18, 2020
Placed an order that was suppose to be delivered on Sat 7/18 but later that day at 4:30pm tracking shows order delayed till Monday 7/20. Of course order contained critical AC parts for a customer's central AC so I really needed them with heat wave coming to Northeast. Tried calling them, nobody answers. Over 33 minutes on hold till I gave up. Useless company! I will NEVER buy from again. Mike
Date of experience: July 18, 2020
Appalling servic
July 16, 2020
Appalling service. Next day delivery resulted in 4 days and this was only when prompted by telephone to process the order. No response to emails chasing order and no explanation for order not being 'picked'.
Date of experience: July 16, 2020
Terrible Customer Service - Did not deliver goods
July 11, 2020
Hours of time wasted on hold. I ordered preschool tables on zoro.com. They did not arrive when promised. Waited a month! I sent three emails inquiring about the status, none of which were answered. I am now on hold for ages, which is the ONLY way to cancel the order!
Date of experience: July 11, 2020
Ohio 1 review 0 helpful votes
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Virtually no customer service
July 6, 2020
No one answers emails.
No one answers the phone.
Item is sitting at pending fulfillment for multiple weeks now.
Inventory is clearly messed up, and no one is taking care of the issues.
No way to cancel order unless speaking to a real person.
Date of experience: July 6, 2020
Washington 2 reviews 13 helpful votes
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4 Orders - Low Prices, On Time
July 3, 2020
I recently placed 4 orders (June 2020). The orders included LED replacement light bulbs, felt padding for furniture, floor mats and motion sensors. All items arrived on time and in good condition. The bulbs were even packed with cellulose "packing peanuts" that dissolve in water. Overall good products, prices and deliver. A+
Date of experience: July 1, 2020
False promise on inventory
June 26, 2020
They show that they have product on inventory and when you place an order, they send you messages that is delayed --- I ordered a product on early June for delivery in that week --- now they are sending emails that the product may be shipped July 31 -- when you call -- they profusely & uselessly apologize and say product is in "high demand." They just want to take your order and ship it whenever they have it while they misrepresent their inventory on their website... I will never buy anything from them, I'd rather go to amazon or sams club where they are forthright with their inventory -- terrible way to conduct online business
Date of experience: June 26, 2020
Colorado 1 review 2 helpful votes
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Terrible company
June 25, 2020
Ordered an item about 5 weeks ago. Waited for a month. No communication from Zoro.com. Reached out to them and requested am update on the status of my order. Waited for a week. Not a word. Sent another request. Nothing.
Time to cancel the order and write an honest feedback.
Date of experience: June 25, 2020
Ohio 1 review 0 helpful votes
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Unresponsive
June 25, 2020
I put an order on May 7. I haven't received it yet. I have inquired about it 3 times as of today, June 25. Two weeks ago I received an apology but no further information.
At this point, I really don't expect my order to arrive.
Date of experience: June 25, 2020
New York 1 review 20 helpful votes
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Poor Customer Service
June 24, 2020
I agree with the current overall rating: "The most common issues with Zoro.com are around customer service, which is not as good as expected by some customers."
I placed an order 7 days and haven't received any shipping information yet. I just spent an hour on their customer service phone line only to hear about a hundred times how important my call is to Zoro. My phone ran out of juice before anyone answered my call.
Date of experience: June 24, 2020
New Jersey 2 reviews 1 helpful vote
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10 star for me!
June 23, 2020
Bought 2 side mount tool box... if I can give them 20 I will, unfortunately I can only do 5... thanks zoro best tool box ever, fit just perfect!
Date of experience: June 23, 2020
Tennessee 2 reviews 0 helpful votes
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Lumber Guide
June 22, 2020
Tool broke just tightening the bolts to hold it on the chain saw. The cast iron split simply hand tightening. Piece of garbage. I can't get through to customer service, poor directions. Glad it only costs $30 dollars to find out. DON'T DO BUSINESS WITH THIS COMPANY!
Date of experience: June 22, 2020
I ordered a chair for our office as I needed to replace a broken one. The price at Zoro.com seemed right and I was ordering one anticipating that we would be ordering many others in the future. NOPE! The order was placed on May 21st. As of June 22nd it still says "ORDER PENDING". The company's webpage even says "Please allow UP TO 20 business days for fulfillment" well, 20 business day was well passed. I called customer service & I was told the chair was not scheduled to ship until July 9th. We are way past 20 business days at that point. I told them cancel the order & I will order from Amazon instead. At least there I will get free 2 day shipping & no excuses. I was told,"It will take 4 days to cancel the order." FOUR DAYS!?! You took my money in less that one day and it takes four days to cancel? I don't know, maybe cancellations are sent by Pony Express. DO NOT order from Zoro.com.
Date of experience: June 22, 2020
COMPLAINT CUSTOMER SERVICE
June 22, 2020
Why do u guys have a phone #, & not answering it & hearing that same recording crap & keeping people waiting like fools for no reason? When all we want to do is place an order with your company. Change your customer service protocol, it's___t!
Date of experience: June 22, 2020
I thought Zoro was good, but changed my mind
June 20, 2020
Things arrived quickly and as described. Now I have an issue with a product I cannot get though to customer service. An hour of listening to their endless promotional loop of announcements. Giving up on the return and Zoro.
Date of experience: June 20, 2020
False claims for shipping
June 17, 2020
I ordered a circular saw from Zoro on their ebay store. When I ordered it on May 8, it had a guaranteed delivery date of May 14 which coincided with a job I had agreed to do. A couple of days before it was due to arrive, I started tracking the shipping progress. According to the tracking information, the saw was not going to arrive by the guaranteed date. When I called them to ask them why it was not going to arrive by the guaranteed date, they claimed that EBAY had placed the guarantee on their listing page and they knew nothing about it. Basically they said ebay had hijacked their listing and was making the guaranteed delivery date, not Zoro, and I would need to take the matter up with ebay. I have done business with ebay for over 20 years and have never heard of ebay stepping on someone's listing and making promises without the sellers knowledge and permission.
Date of experience: June 17, 2020
Avoid avoid
June 16, 2020
Avoid at all cost. Terrable UK base company a total inbarsment to are country's buissess. Sold a damaged pump took 42! Calls and emails to send back and 2 month later still no refund.
Date of experience: June 16, 2020
Florida 1 review 1 helpful vote
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Most frustrating company award!
June 12, 2020
In January, I submitted an order, and it is now June, and after many delays, I received an email that they are canceling my order! One of the 3 items arrived, but in the wrong color. The other 2 items were on back-order, with the date stretching to March, then May, then ultimately I received an email in June, saying they just cancelled the other items! It is impossible to reach their cust service line---I called multiple times, ultimately hanging up after an hour! This was my first time dealing with Zoro... and definitely my last!
Date of experience: June 12, 2020
