Aug 30, 2025
One of the reasons I tried Zoro in this competitive market was because of their participation in the "Fuel Rewards" program. Sadly, these rewards have not come thru to-date.
Zoro
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Zoro Reviews Summary
Positive Highlights
- Zoro offers a wide range of tools, parts, and supplies for businesses.
- The company provides free shipping on orders over $50.
- Net 30 terms are available for business customers.
Negative Highlights
- Customer service representatives are described as incompetent and unhelpful in resolving issues.
- Orders split across warehouses may result in double billing on credit cards.
- Some products arrive damaged or non-functional, with no troubleshooting support.
This summary is generated by AI, based on customer reviews from the past year
Most commonly discussed topics
The most helpful reviews behind these summaries
Jan 7, 2026
I dealt with the 3 most incompetent persons within the Zoro customer service department concerning a Werner ladder that was delivered severely damaged as well as a second Werner ladder that was delivered severely damaged as well. 16 days from the day I placed my order and the only compensation offered was waiving the freight charges and a minuscule 10% off the ladder purchase price. As a customer for 15 years, this is how Zoro deals with a repeat customer who spent hundreds of thousands of dollars with their company! I requested a full refund and will be closing out my account!
Dec 7, 2025
If your order is split into separate shipments from separate warehouses, your credit card gets double billed as the full total, then each shipment, then finally they reverse the full total. When I called they told me that they had 10 days to reverse the full change. I told them they are violating their agreement with MasterCard and Visa. I have used PayPal with them in the past and PayPal does not allow these deceptive business practices, so I recommend avoiding them or using PayPal.
Aug 25, 2025
I used to use zoro everyday. Search now returns unusable results. I refuse to dig through 100s of results to find the one I want. Stop dumping trash into my search results.
Dec 13, 2025
Received product in good condition when I went to use it it did not work no help on line and no trouble shooting instruction on package
Reviews (344)
2.2
Reviews 345
5 Stars
24%
4 Stars
2%
3 Stars
1%
2 Stars
5%
1 Star
69%
Reviews that mention popular topics
Stay away... pay more elsewhere!
June 11, 2020
Purchased an item on 4-1-20 still waiting for my money back after one excuse after another! Their customer service is as lame as a duck! Incompetent inept and clueless!
After 2 months of crap I wanted my money back and 2 weeks later have not got a refund.!
They gave me excuse after excuse! Then said I would get a refund and never honered it. I will NEVER EVER deal with them again.
Had to escalate a claim with PayPal or I would be SOL.
So yourself a favor and NEVER buy anything from them
Date of experience: June 11, 2020
Washington 1 review 10 helpful votes
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Rip off
June 10, 2020
They will double charge you "even threw PayPal" nothing you can do. And try and contact them about anything besides an order... well good luck.
Date of experience: June 10, 2020
Not professional
June 5, 2020
I ordered BBQ grill, they did not confirm the sale, they did not ship the sale tried to cancel the order; they did not have a history of your order? Very poor web site.
After 6 weeks I received a sale receipt on my email. I tried to cancel the ordered thy told them they shipped it. I ask them what is their return procedure... they never replay?
Do not buy from them
Date of experience: June 5, 2020
Customer service sucks
June 2, 2020
Placed an order and 2 weeks later nothing. Emailed 3 times nothing. Called several times put on hold for over 20 mins.
Date of experience: June 2, 2020
Florida 4 reviews 0 helpful votes
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On time delivery and a good choice of products.
June 1, 2020
I've ordered four or more times from Zoro and each time the item arrived as expected. They have products that most are not stocked at retail stores and can be bought a local suppliers but they are not always local. They do not sell the cheapo stuff you can find HD or Lowes. Alway good quality and the prices are the same, sometimes less than the MSRP. I usually try to buy directly from the manufacture and get more product information but most do not sell direct and but if they do, Zoro is sometimes a little less and no extra charge for shipping over a certain $ order. Never are they more than Amazon and the products Zoro sells are usually shipped faster to the home than from Amazon. Most products I buy I do not need overnight and are not covered by Amazon Prime. I ordered an outdoor drain basin Sunday night, shipped on Monday, arrive Thursday via UPS, standard ground shipping time.
Date of experience: June 1, 2020
Zero communication Terrible customer service.
May 26, 2020
I ordered my product on 5//17 and it is 9 days later. There is no communication on there end. Been on hold 3 times for over a hour each time. No shipping conformation but they took my money out of my bank. I will be requesting a full refund.
Date of experience: May 26, 2020
Scam
May 21, 2020
This company shows products listed that they have but when you go call the manufacturer and they don't have it in stock and this is 13 days later that you find this out!
Never use this trashy company and they are owned by Grainger which marks prices way up and scams people as well
Date of experience: May 21, 2020
Terrible customer service
May 18, 2020
I placed an order online for some very simple plumbing elbows. The ordering system indicated shipping within 5 days, and now it is over 2 weeks since I placed the order and I can not get through to customer service at Zoro. I waited on hold for over 30 minutes and no one ever picked up... This company is the worst - do not use them if you are looking for customer service!
Date of experience: May 18, 2020
New York 13 reviews 11 helpful votes
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Great prices & Excellent Customer Service
May 17, 2020
I've just placed my third order w/ Zoro.com for supplies for my charity. They had sent me a 20% off my order coupon which I then misplaced. I called their customer service and explained the situation including the fact that it's for charity and they gave me a replacement code. I truly thought I had cost the charity money and was besides myself. On all of the orders I've placed I've had at least a 15% off coupon which really helped as NYC taxes are about 9%. Also, I should mention my entire orders arrive in less than 3 days & by that I mean second business day for the most part. They also gave me a free return label when I needed to do returns. If only every company operated this way!
Date of experience: May 16, 2020
More than impressed
May 15, 2020
I've placed two orders with Zoro for some high-quality Knipex tools. The first order was placed on a Sunday, shipped Monday, and received Tuesday. The second order was placed on Thursday, shipped the same day, and received Friday. Both were shipped via UPS. And, the tools were all exactly as described. At a time when the number 1 online retailer has been struggling to keep up, Zoro has really stepped-up. Prices are comparable, and with the promotions I found for 15% off the first order, and 20% off the second, the prices couldn't be beat. I will start making Zoro my go-to. I am impressed.
Date of experience: May 15, 2020
Wisconsin 1 review 0 helpful votes
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STAY AWAY
May 12, 2020
Dealing with Zoro has been the worst experience ever. I order over two months ago and after multiple times reaching out to customer service I still had not received an answer of when my package would arrive. I requested a refund over two weeks ago and still HAVE NOT received my refund. I will never purchase from here again and recommend you do not so as well.
Date of experience: May 12, 2020
Massachusetts 2 reviews 5 helpful votes
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Late. Ads on their phone. Missing parts
May 12, 2020
When you call Zoro you have wait through
Three ads from other companies
My shipment came May 9th instead of April
25
They had no outer box
Date of experience: May 12, 2020
Good prices, usually very fast FREE shipping
May 11, 2020
I spend about $2000-$3000/year from Zoro for about 8 years. Good prices, and with coupons they are even better. Plus free shipping on $50+ orders. Sometimes the product info is incomplete, so go to the mfg's site. If a price seems off, it is probably a typo. Ex; a stainless hanger bolt I wanted was listed at $110. The price was really for a box of 100, which turned out to be way lower than anyone else. Fred Feld in FL
Date of experience: May 11, 2020
Excellent!
May 9, 2020
After reading reviews on this site, I was hesitant to make a purchase. I placed an order on Wednesday afternoon. I was gone most of Thursday, returned home in the evening, and the package was on the doorstep. Everything was perfectly fine with my order.
Date of experience: May 8, 2020
California 3 reviews 0 helpful votes
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Wrong item months late
May 4, 2020
I have been looking for a replacement bag for my Sun Joe SBJ802E for months. I'm not alone as many others are in the same boat. Not sure why Sun Joe isn't making them available. They constantly spring holes in the collection bag. I was thrilled when I thought Zoro had the bag. I corresponded with them in February, then heard nothing from them until April when two bags arrived at my house. I have no remote idea what unit these bags are for, but a far cry from the bag I needed. Since we are in the middle of a Pandemic, I will not take steps to send them back. Instead, I will drive to the Salvation Army drive-thru and donate them out of the back of my car. The bill was about $60.00. I'm clueless as to what happened.
Date of experience: May 4, 2020
I was looking for disposable nitrile gloves for my company and they advertising 100 count boxes for $144.80. This is straight up craziness. Most gloves are about $15-$20 per box. I don't know who would purchase these gloves. I will be contacting the attorney general next.
Date of experience: May 1, 2020
Minnesota 1 review 1 helpful vote
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Perfect
April 29, 2020
I hesitated to order from them when I saw so many harsh reviews. Glad I went forward with it! Received my order today, 25 hours after placing it and a day earlier than promised, and everything was as I requested.
Date of experience: April 29, 2020
Pennsylvania 1 review 21 helpful votes
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Misleading advertisement
April 27, 2020
Simple purchase of and "In Stock item" that ships from manufacturer... Ships in 10 business days... or 21 that's close though. This appears to be a cut rate third person sales site that hopefully will go under to make room for companies who can deliver what's promised. The customer service representative was very polite. Sad she has to apologize for such a dirty company. Long story short, in stock ships in 10 business days or less means no idea if its in stock and ships when it ships no rush.
Date of experience: April 27, 2020
Wast of time working with Zoro.com
April 16, 2020
I purchase a product (Bi-Pass Closet Track Kit, 72"L x 2-5/8"W) at zoro site, I wanted and finally, they sent me the wrong part (2"w not 2-5/8"W) of course that does not help me, so I called they apologize and said they will send the right parts this time. I asked to verify its really 2-5/8"W, they did.
I waited 10 days, and then been notified by my bank that they refund me the order why?
I called zoro and apparently, they do not even have that part, and never sent it (10 days ago) and of course did not think to tell me so I wont waste my time.
Of course they refund me the wrong amount (did not refund shipping as their policy is not to define shipping, even if they are not shipping anything! Really?)
So basically its a company that charge you for parts they do not have and charge you for shipping even when they do not ship anything, or ship the worn part, and of course does not care your time, so not care enough to tell you about it.
After I scream about it, they said they will refund the whole thing.
I will never buy in Zoro.com anymore, many other stores that care about customers...
Date of experience: April 16, 2020
Too good to be true
April 15, 2020
Ordered a small product for a good price. Four days later I received an email saying "Our supplier has notified us that this item is no longer available and it has been removed from your order and our inventory."
I suspect the real reason is the price was lower than I could find it anywhere else and when they realized that they fabricated the story. Just a hunch.
Date of experience: April 15, 2020
