Zoro

I bought an aluminum screen door guard that I ended not being able to use. I contacted Zoro Customer Service and was told they couldn't process the return because it was carried out by one of their "re-sellers." I would have to deal with the reseller. I haven't contacted them yet but this is heading towards being way to much trouble.

I could have ordered this thru a big box store & the return could have been done immediately without nonsense.

Never again.

UNETHICAL. HOLE IN THE FLOOR STORE... This junk company doesn't sell anything. They sell stuff for THIRD PARTY sellers and then upcharge. Anticipate long shipping delays, unknown shipping issues, "We don't have a name for you to contact.", "It's not our fault. This is the fault of the third party seller.", "We don't have any phone number and they wouldn't take your call anyway if you don't have a contract with them... Yes, we have a contract with them but I'm not going to call them for you." You will just have to wait to see if the order goes through or if it's cancelled. We will refund your money within a week or so.

Purchased 2 box of 24 pocket size hand sanitize wipes, got my confirmation number, received confirmation email indicating my product will ship soon. 3 days later I received an email indicating order was canceled due to pandemic product and it was no longer available, all I can think is they knew demand has gone up and even when my order was already confirmed but they canceled it to sell the same with much higher prices, good example of price gouge. I will continue provide a review that is best for this greedy company.

Like receiving poorly shipped items that arrive broke n? Love spending hours trying to return items and actually getting to talk with someone in customer service? Then this company is for you! If you are busy like me, you don't have time to mess with stupidity like this. The item I received (unknowningly purchased from Zoro via the Walmart website) was damaged in shipping. While this does happen, it has been a headache to get this item replaced. Phone calls are left on hold and emails take forever to be returned. While damaged items are understandable, poor customer service is not. I would NOT recommend buying anything from this company.

Very satisfied with my first experience with Zoro. They were always available to answer any questions. The representatives were knowledgeable, respectful and Kind. The shipping was right on time and they called like I asked before they shipped a very large package. Its not to hard to tell when your dealing with a professional company like Zoro. They answer there phone and do what they say there going to. Oh yea. With the promotional offer the operator told me about I saved $200 dollors and the product ended up being almost $300 cheeper then any other company. I will be using Zoro for future products. Thanks Zoro.

Wouldn't have believed a company would be so irresponsible if I hadn't experienced it myself.

I ordered face masks for $48, as well as two $1 items to have a total price of $50 to qualify for free shipping.

At the time, everything was running normally, everything was marked in stock, everything gave a shipping date within a couple of business days. I got my receipt and invoice for the order in my email.

Several days later, I get another email with my sales receipt - with only the $1 items listed on it, and conveniently the most important item, the masks, missing. No notification, no update, no explanation, just "poof", gone.

So I called and emailed them asking what's the deal, how did a product I ordered suddenly disappear from my order, and why didn't anyone tell me. Of course, they just came up with excuse after excuse trying to cover their butts, but none of them held water.

Basically, they are irresponsible and unprofessional in the way they dealt with this. Hiding the fact they cancelled one of my orders. When I called, they said "now it's backordered, we have no idea when/if it'll be sent out, that's up to the manufacturer." Funny thing is, it wasn't on back order when I ordered it, it gave an estimated time of shipping, and I got a receipt and invoice for it. They just changed it all after the fact.

So yeah, don't trust this company, they'll do as they please with your order, make changes without updating you, and quite possibly just not fulfill your order (again, without any explanation). Even if you call, they'll just give you the runaround, somehow it's not their fault, it's someone else's fault. So much for customer service.

I ordered a coffee maker for a trip; it didn't arrive on the date promised. However, Zoro's phones are answered by a real live human. My questions were answered immediately and in a very professional manner. Ultimately I was allowed to keep the appliance and given a full refund. In this time when the govt cannot be trusted to accomplish anything, this company's efficiency is unparalleled and very appreciated. I will look for other items needed on their website, and they come close to Amazon's customer service policy.

Ordered some Brass bar and the site clearly states next day delivery on orders over £20.
I waited for the delivery, got a no show from the delivery e-mail stating order date. I called and questioned where the order was?, to be told the stock was not even in, but they happily took my ££. Gave a lead time of some 3 weeks (16 Dec 2019), so I stuck with them. I called to make sure they were going to honor the order. I got told the stock was now due in FEB 2020! I was told Ben would call that day... of course he did not. Got him next day but made to wait for him. Ben then stated who said it was a next day service?! I said look at your own site. He said he was refunding my money. As yet not seen it... having to chase it via a complaint procedure on Barclay card. Issue still ongoing. Don't believe anything they say if your reputation depends on a delivery from them! Absolutely no honor, honesty or decency