Aug 30, 2025
One of the reasons I tried Zoro in this competitive market was because of their participation in the "Fuel Rewards" program. Sadly, these rewards have not come thru to-date.
Zoro
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Zoro Reviews Summary
Positive Highlights
- Zoro offers a wide range of tools, parts, and supplies for businesses.
- The company provides free shipping on orders over $50.
- Net 30 terms are available for business customers.
Negative Highlights
- Customer service representatives are described as incompetent and unhelpful in resolving issues.
- Orders split across warehouses may result in double billing on credit cards.
- Some products arrive damaged or non-functional, with no troubleshooting support.
This summary is generated by AI, based on customer reviews from the past year
Most commonly discussed topics
The most helpful reviews behind these summaries
Jan 7, 2026
I dealt with the 3 most incompetent persons within the Zoro customer service department concerning a Werner ladder that was delivered severely damaged as well as a second Werner ladder that was delivered severely damaged as well. 16 days from the day I placed my order and the only compensation offered was waiving the freight charges and a minuscule 10% off the ladder purchase price. As a customer for 15 years, this is how Zoro deals with a repeat customer who spent hundreds of thousands of dollars with their company! I requested a full refund and will be closing out my account!
Dec 7, 2025
If your order is split into separate shipments from separate warehouses, your credit card gets double billed as the full total, then each shipment, then finally they reverse the full total. When I called they told me that they had 10 days to reverse the full change. I told them they are violating their agreement with MasterCard and Visa. I have used PayPal with them in the past and PayPal does not allow these deceptive business practices, so I recommend avoiding them or using PayPal.
Aug 25, 2025
I used to use zoro everyday. Search now returns unusable results. I refuse to dig through 100s of results to find the one I want. Stop dumping trash into my search results.
Dec 13, 2025
Received product in good condition when I went to use it it did not work no help on line and no trouble shooting instruction on package
Reviews (344)
2.2
Reviews 345
5 Stars
24%
4 Stars
2%
3 Stars
1%
2 Stars
5%
1 Star
69%
Reviews that mention popular topics
Excellent service.
December 14, 2019
First time using Zoro and I'm very satisfied. They have competitive prices and shipping was FAST and free. Their packaging is also much better than Amazon. Thanks!
Date of experience: December 12, 2019
Excellent Customer Service
December 9, 2019
I ordered tire chains from Zoro and Amazon around 3 pm last week, within minutes of each other. The next day, by 4 pm my Oder from Zoro was delivered to me. The Amazon order hadn't even been shipped yet.
I called my order in as I had a couple questions. It was a great experience.
Date of experience: December 8, 2019
Tried to purchase a number of chairs for our office breakroom. The total was $974, but then a Wiki Coupon reduced it to an awesome $649. When I added the shipping address that added an additional $84 for shipping, but somehow the new total was $1,059? They obviously added the shipping price to the original total and even though it's showing a Discount credit of "-$324" it's obviously not actually taking that discount from the total amount due. I've closed out and redone it several times and it keeps doing the same thing. Absolute scam artists.
Date of experience: November 7, 2019
Zoro was great, fast delivery, polite employees
November 1, 2019
The only recommendation I would make to Zoro is put on the screen where the customer enters their shipping address, that you do not ship to P. O. Box #'s. Service was fast. They said I would get the order in a couple of days and I did. They sent an e-mail about not shipping to a P. O. Box and it was very polite. And they shipped what I ordered so I was very happy. I definitely will order from them again.
Date of experience: October 31, 2019
New York 2 reviews 0 helpful votes
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Door Track
November 1, 2019
I ordered a sliding door track and corresponding rollers that Zoro said would work with the track. When i tried to assemble it was not the correct track. I contacted Zoro and they cheerfully gave the correct track and part # which i ordered. Then sent me a return. Seems the UPS label was not correct so UPS would not take it. I called again and they refunded and old me to keep the original parts, apologized and refunded my money.
Sometimes things don't go as planned in business but i felt how they handled this situation was AWESOME! Great Job!
Date of experience: October 30, 2019
Massachusetts 1 review 5 helpful votes
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Do not order from Zoro unless you don't care when it arrives
October 5, 2019
Zoro might be fine but based on my experience and other reviews they are not timely. I placed an order last month and finally contacted Zoro because the item has not arrived. Zoro says the item has not even arrived at their facility and so obviously, they have not shipped it to me. They said maybe another 10 days.
Date of experience: October 5, 2019
VeryRevChristopher B.
Oklahoma 1 review 0 helpful votes
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Great service
October 5, 2019
Service was great.
We had a problem between what they had on their website and what the suppliers sent us. When I contacted them, they found the error on their part. Since they weren't able to fulfill what was advertised, they worked with us to get some equitable.
They were super polite and very reasonable. Even though it was a bit of a difficult problem, their service was great about finding solutions. High praise.
Date of experience: October 4, 2019
North Carolina 1 review 1 helpful vote
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Was skeptical after reading reviews
October 1, 2019
After reading reviews I placed an order and held my breath. I ordered because they had the best price. Mind you, we're talking about a 12 foot long product. I live in the boonies and expected a lengthy delivery. Got a call from the trucking company 3 days later looking to deliver the next day. Product was delivered in perfect condition, high quality and all parts accounted for.
Date of experience: October 1, 2019
Long long wait time, bad communication!
September 23, 2019
Don't waste your time. Still haven't received my knee pads after two weeks. The tracking number doesn't work. I'm getting a bad feeling about this! If I'd have known it would take so long I would have gotten them elsewhere.
Date of experience: September 23, 2019
Everything was perfect.
September 22, 2019
I was worried about ordering through them because of the negative reviews I read but I couldn't have had a better experience. The price was better than anywhere else. The product arrived exactly when it was estimated (6 days since I ordered late Saturday. It arrived Friday.) The shipping was free even for a 45 pound jack stand pair. The product itself exceeded my expectations. One thing I could say I wish they had done was sending a confirmation email immediately after purchase as I did not get one until Monday. Overall 5 stars. Totally legit.
Date of experience: September 21, 2019
New Mexico 2 reviews 1 helpful vote
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Great Price... arrived on time... works great
August 31, 2019
Lowest price I could find, free shipping, worked great and I will try again. The Product was a cooling vest. Works good in Arizona heat.
Date of experience: August 29, 2019
Everything is late, but it's not our fault, no we don't know who's fault it is or when it will ship
August 22, 2019
Same story as many others. I was told something would ship in 7 business days, it's now been 14 business days and no one at Zoro can tell me when the product will ship, or even where the product is coming from. If your project has a deadline don't order from Zoro, shipping dates on the site are a fantasy.
Date of experience: August 22, 2019
Service
August 22, 2019
Ordered 3 drift guards and add said they would be delivered in 3-7 days. After 10 day I sent a message asking where they were. They replied following day and said they were being direct shipped from manufacturer. They would get me a ship date within 24 hrs. 72 hrs later they sent me a message that they would not be shipped for another 2 weeks. I only ordered because they said I would have them in 3-7 days and then they tell me it will be more than a month to get them. I don't recommend this company. They don't keep up on their word.
Date of experience: August 22, 2019
Not truthful about backordered parts
August 9, 2019
I ordered a selection of pulleys. I needed 4 of a specific type of pulley but only 3 were in stock. I called and the representative and she said the last pulley will ship in two or three days from another warehouse. Two days later I called and another representative said there are none in stock at any warehouse and the last pulley I need will ship in 4 weeks.So now I have to wait 4 weeks to build a project I thought I would be building in 4 days.
Obviously the first representative just wanted to force a $650 sale.
I might just send everything back!
And I probably wont ever order from ZORO again.
Date of experience: August 9, 2019
Florida 2 reviews 0 helpful votes
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Perfect Product, Price, Performance, and Shipping
August 5, 2019
My Fresh Water Well Controller Start Up Capacitor failed in a 20 year old controller. Instead of paying a Well Repair guy to not show up for another week I decided to do the repair myself. Zoro had the exact OEM Well Controller and since I was a New Customer I got 15% Off and Free Shipping. $72 vs. $120 for the Service Call plus parts. The entire swap out took me just under and hour and I now have Fresh Florida Aquafier Water flowing again. Ordered on a Tuesday, Shipped on a Wednesday, arrived on Friday afternoon? Awesome Service and Experience.
Date of experience: August 4, 2019
Blaming UPS
July 6, 2019
Only place I could find a specific part online that we needed for a repair. Called and explained we needed it Friday before Noon so the 3 oz. Valve was $45.00 to ship two day A.M. guaranteed. (NOTE This was Wed July 3rd Thursday being a Holiday). Assured that if we chose two day shipping we would receive Friday 10:30AM.
Went online purchased product shipped two day AM with Guaranteed Friday July 5 by 10:30. On Truck for Delivery UPS doesn't deliver till afternoon. We had Maintenance guy on extra hours to make installation finally sent him home - Coming in Saturday to do repair more costs to us. Contacted Zoro and they told me that since (Thursday was Holiday). We were lucky to get it Friday that it was guaranteed Monday COMPLETE B. S. and not what I was told by their personal They refused to refund $45.00 shipping costs A JOKE by the way. Very Disappointed.
Date of experience: July 6, 2019
New Jersey 1 review 4 helpful votes
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Zoro sells defective equipment
June 19, 2019
They then refuse to make good for it & claim that Jet.Com sold the equipment not them,, Hello Peter,
Thank you for contacting Zoro!
I do apologize, but as I have stated I do need to have you contact jet.com they are a market place of Zoro they have taken the funds when the order was placed we do not have anyway to refund you.
Here is the their contact information; *******323 or email; *******@jet.com.
Again, I am sorry we can not help you.
We are available Monday Friday 6 am to 9 pm and Saturday 7 am to 5 pm CST. Our Customer Service Team can be reached at *******@zoro.com, replying directly to this email or dialing *******676.
Have a great day,
Sandy
Zoro Case Response Team
Date of experience: June 19, 2019
Extremely poor communication.
June 7, 2019
Asked for an order update after 4 weeks of waiting. Was told item is no longer available. When were they going to let me know? No way to run a business. Will not do business with them again. Do not recommend doing business with them.
Date of experience: June 7, 2019
Worst ad ever
June 5, 2019
Your ad with the spastic jazz-rock mess music makes me want to cancel my Hulu subscription. I would NEVER patronize your business based on the aggressively idiotic ad alone.
Date of experience: June 5, 2019
Maryland 1 review 4 helpful votes
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Omg run
June 1, 2019
I ignored the reviews and now they sent me a cracked table when I specifically told them that I wouldn't accept anything damaged because I hate returns. And guess what? Now they are bull$#*!ting me to replace it or come get it and give my money back, but they so fool if they think that nothing is going to happen
Date of experience: June 1, 2019
