Aug 30, 2025
One of the reasons I tried Zoro in this competitive market was because of their participation in the "Fuel Rewards" program. Sadly, these rewards have not come thru to-date.
Zoro
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Zoro Reviews Summary
Positive Highlights
- Zoro offers a wide range of tools, parts, and supplies for businesses.
- The company provides free shipping on orders over $50.
- Net 30 terms are available for business customers.
Negative Highlights
- Customer service representatives are described as incompetent and unhelpful in resolving issues.
- Orders split across warehouses may result in double billing on credit cards.
- Some products arrive damaged or non-functional, with no troubleshooting support.
This summary is generated by AI, based on customer reviews from the past year
Most commonly discussed topics
The most helpful reviews behind these summaries
Jan 7, 2026
I dealt with the 3 most incompetent persons within the Zoro customer service department concerning a Werner ladder that was delivered severely damaged as well as a second Werner ladder that was delivered severely damaged as well. 16 days from the day I placed my order and the only compensation offered was waiving the freight charges and a minuscule 10% off the ladder purchase price. As a customer for 15 years, this is how Zoro deals with a repeat customer who spent hundreds of thousands of dollars with their company! I requested a full refund and will be closing out my account!
Dec 7, 2025
If your order is split into separate shipments from separate warehouses, your credit card gets double billed as the full total, then each shipment, then finally they reverse the full total. When I called they told me that they had 10 days to reverse the full change. I told them they are violating their agreement with MasterCard and Visa. I have used PayPal with them in the past and PayPal does not allow these deceptive business practices, so I recommend avoiding them or using PayPal.
Aug 25, 2025
I used to use zoro everyday. Search now returns unusable results. I refuse to dig through 100s of results to find the one I want. Stop dumping trash into my search results.
Dec 13, 2025
Received product in good condition when I went to use it it did not work no help on line and no trouble shooting instruction on package
Reviews (344)
2.2
Reviews 345
5 Stars
24%
4 Stars
2%
3 Stars
1%
2 Stars
5%
1 Star
69%
Reviews that mention popular topics
Deceitful sales practice
September 21, 2018
I just bought a radiation dosimeter which clearly showed 2 components in 2 listed photographs. A pen dosimeter and a hand charger for the dosimeter which does not work by itself. I only received the pen dosimeter. The phone representative said she was sorry and she could see how the photos were misleading? Clearly deceptive.
Date of experience: September 21, 2018
Fast shipping and great prices
September 20, 2018
I always use ZORO to supply pieces for some items that I sell online. Their prices are very good and shipping is always very fast which means a lot when you're running a small business!
Date of experience: September 19, 2018
Not so good
September 5, 2018
3 things about zoro. 1. I was ordering paper towel holders for business locations at $20 each for months. 10 at a time. I went to order again and they were $49.99 same holder as before. 2. There website has always been down the last few months. 3. And never order anything thats not in stock.
Date of experience: September 5, 2018
HORRIBLE!
August 30, 2018
These people are a joke!
A bunch of con men just waiting to stick it in your $#*!.
Stay away!
They are no f'ing good!
Date of experience: August 30, 2018
Supports Chinese communist party
August 19, 2018
Zoro has caved to Chinese communist party financial pressure and no longer considers Taiwan an independent country. Look at any product manufactured in Taiwan and Zoro labels it a province of China. Do not buy or support the communist party of China and avoid buying from Zoro.
Date of experience: August 19, 2018
THIS PLACE IS THE ABSOLUTE WORST EVER!
August 9, 2018
I ordered a safe months ago. Delay delay delay. I came close to cancelling it twice.
I was patient. Then, the exact day that I had given up, they send me an email. It has shipped.
I got an email saying it would be delivered Tuesday. I cleared out a path in the garage, and it wasn't much fun, as we are in a fire zone here in California, and the smoke is thick as a brick. Then, I find out that it won't happen on Tuesday. Then, I get a call. They want to deliver it on Wednesday in a 48 foot truck, with a trailer attached. They cannot be serious. I live in a small town, or a country paved road. Then, the shipper called and says that they have no way to deliver it. Are you serious? Has this company every really sold a safe before? Anyway, they tell me that they are going to ship it back. Do you get this? A 500+ pound safe being schlepped around like this? They still have my money. I have no safe. No one has called me. I now have to put the stuff back in the garage, in the smoke. I also was to sign trust docs today, to put in the safe. The trust docs included the safe being mentioned in it. Now, I had to go back, and modify legal docs, and take the safe out, and I do not have a safe to put the legal docs in.
This is a nightmare company!
Date of experience: August 9, 2018
Zoro service sucks
July 18, 2018
After waiting over three days for a part I final called their CS LINE. BLA BLA BLA BLA BLA BLA After finally speaking to a supervisor BLA BLA BLA
She said she would ship it overnight, that was 2 days ago. I will not get it until tomorrow 6 days WTF NEVER USE THEM AGAIN
Date of experience: July 18, 2018
Pennsylvania 2 reviews 8 helpful votes
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Was a faithful and repeat customer of Zoro. Then last month, needing to return an item that I believe to be incorrect, I became all too familiar with Zoro's deliberate foot dragging process in issuing a return refund. After returning the item per their instructions, I waited over 2 weeks and received no return acknowledgement. So called - was informed they had not received the return, and I should take that up with the carrier. I contacted the carrier who provided me with the proof of delivery which had occurred weeks prior. I again called Zoro with this information - they then acknowledged they indeed had received the return weeks prior - but now they would need 2 more weeks to process the same. I insisted that was unfair as they already had it more than 2 weeks. So after some supervision at Customer Service got involved they agreed they would a issue return refund immediately. Well all they did immediately was send me an email saying they had issued a refund, but no transaction record of such reach my credit card provider. I call again - now they said it would take 7 to 10 more business days for the refund to be processed - and that delay was due to my bank - WHAT? I am still not in receipt of a refund, as Zoro hangs onto my funds via excuse after excuse as to the delay. Going forward I will chose to due business with more customer oriented companies than Zoro.
Date of experience: July 12, 2018
Canada 1 review 1 helpful vote
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Stay away from this company
June 22, 2018
I ordered two steel stairs in February. They have delayed and replaced the order twice. Now they postponed the delivery to August. I called the customer service numerous times, Kim, Shannon, Jay, Liz, Erric, Ryan, and Lee (supervisor), each one of them said they would contact the manufacturer and update me the order. Non of these people ever did.
The worst online store you can ever imagine!
Date of experience: June 22, 2018
California 1 review 1 helpful vote
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Great Company
June 14, 2018
Excellent products, amazing, and very competitive prices, the item I needed was cheaper here than at Amazon and Walmart and the Customer Service was awesome. Highly recommend Zoro.
Date of experience: June 14, 2018
Fantastic customer service
June 4, 2018
I ordered overboots from Zoro.com that arrived in just a few days. Unfortunately, they are too heavy for my needs. I called to see how to return them and spoke with Dorothy, who is the most delightful and helpful customer service rep I have EVER spoken to about a companies product. She spent a great deal of time trying to find similar overboots that would be light. She actually called a few manufacturers to try and find me the boots I needed. I can not believe what a caring wonderful person she is. She immediately credited me a full refund while we were talking. I have never had such a positive experience with any company.
Eli Rose
Date of experience: June 4, 2018
Placed an order with them and instantly my credit card was charged. They assigned a tracking number to my order and sent a confirmation of 3 day shipping. Two weeks later still nothing. Never shipped. After many excuses for having not shipped my order I cancelled. Even though the debit to my credit card was immediate when placing my order, it took 3 more weeks, 3 letters and getting the credit card company involved to finally get a refund. STAY VERY FAR AWAY!
Date of experience: May 8, 2018
Poor Quality Website
April 20, 2018
I was directed to zoro.com by a price comparison tool I use, and let me preface everything by saying that I ultimately DID NOT purchase anything, but let me tell you why and it may factor into your decision as to whether or not to spend your money there.
I am a Software Engineer, I have been for many years, and I specialize in Enterprise Web Application development (major web applications for large businesses). I began the shopping cart flow and decided to use PayPal to pay as I didn't trust a site I had not used to securely protect my financial data. I was redirected to the PayPal payment interface and noticed that the fields I filled in on zoro.com were passed incorrectly to PayPal. Technically that means they are calling PayPal's API incorrectly, a HUGE red flag. Based on that I decided to cancel my purchase as I can be fairly sure that if they cannot even pass data to the ONLY 3rd party payment portal they offer correctly then I have to question all of their backend systems.
To put this in perspective, I shop at small online stores that are set up with Wordpress and they use PayPal's payment portal, and it's very easy and straightword to pass call PayPal's APIs... calling them incorrectly would not be surprising from a very new web store set up by an individual, but for a corporate entity like Zoro to not even have tests in place to verify they are calling PayPal correctly says a lot about what's going on in the software on the backend.
Sometimes you have to use these kind of indications to make a broader decision about how a company operates.
Hope this helps at least one person make a slightly more informed decision.
Date of experience: April 20, 2018
Amazing Company
April 19, 2018
I have ordered multiple things from them and always received excellent quality with lightening fast delivery. I'm having trouble understanding how this company can get a bad review. Try them. You'll love them.
Date of experience: April 19, 2018
California 2 reviews 3 helpful votes
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Excellent customers services
April 11, 2018
We had to call and talk to several operators from Zoro because I misspelled my contact information after placing my ordered recently. They are all very friendly, nice, and willing to go an extra mile to satisfy us as valued customers. Delivery was super fast in just 2 days. They even cheerfully refunded my purchase amount when one of the items delivered was in an unacceptable condition. I will certainly buy more items from them because we are very impressed and super happy with their services!
Date of experience: April 10, 2018
Honey... its a ZERO. It was misspelled
January 16, 2018
Zoro on the surface poses as on on-line retailer. However, they are too slow to function on-line.
My order time line
01/11/18 made order
01/15/18 email customer service about shipping update
01/16/18 call customer service about shipping update. Told me it was in credit process review department. And they will decide on rather to ship to me or not.
The credit process people told me they will not send my anything to my P. O box. Even though I placed the order with my credit card and home address matching, but will not shipped to where I need it at my po box.
I had the same issues with some Amazon vendors, however they told me the same day after i made the order.
Now I am waiting to see if and when they will refund my money back.
It's a ZERO my friends
Date of experience: January 16, 2018
Pennsylvania 4 reviews 8 helpful votes
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Overcharge for their products
August 9, 2017
I ordered 20 packs of 20 dishwasher pods. $55. They sent me one pack of 20 and said that is what the product is. Not 20 packs. So they charged me $55 for a $4 item. On the phone for 33 minutes to get resolved. How dare they charge that much! I recommend not buying from Zoro.
Date of experience: August 9, 2017
Never use ZORO, here's why
July 25, 2017
Terrible shipping. Ordered my order july 8th -2017 called and spoke to two separate representatives, July 15 and today July 25 and my order won't get shipped until 3-5 days from today. Bull sh*t. Soooooo I won't get my order until August 4th. Literally 4 days shy of a month after I placed th order. LESSON LEARNED, stick to EBAY or AMAZON. THEY GOT THEIR SHIPPING AND HANDLING UNDER CONTOL AND ON TIME!
Date of experience: July 25, 2017
Wisconsin 2 reviews 0 helpful votes
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Fantastic!
April 6, 2017
Ordered and received within 24 hours the awesome little Sanitaire canister vac. If only all purchases were this easy, fast and exactly what I wanted! Thank you sooo much! Oh and include FREE shipping and the best (lowest) price I could find for this sweet little vacuum.
Date of experience: April 6, 2017
