Zoro

We have an established Farm and Trucking Company. They declined our micro-order terms, so we decided to never do business with Zoro. We have ever been denied credit and we will never stand for an denials, ever, ever. This told us a great deal about Zoro. In fact, we went to a competitor and ordered the very same product, got approved by PO and have already tendered payment. The way I See it, is that if Zoro was so quick to deny us,, how could we ever trust their judgment, going forward? We can't. Integrity is everything to us. Then, the final straw was the connection we uncovered that Zoro has with one of the most unscrupulous companies on the web. A company so bad, that they should be criminally charged. That, was the icing on the cake, In this sense, we were relieved.

I found my item there called them and spoke to the sales lady - and a day or 2 after it was already delivered. They have great service. Would definitely use them again.

My first purchase from this newly formed company (1 year old) but doubt very much they will last another Year, total cowboys and very awkward to deal with

I hesitate to buy from this website after reading the review. However Zoro has the best price compared to other places. So I took the risk to buy from this website. I bought thousand dollars anvil and it's still cheaper than other places. The next day it shipped and it arrived the day after the shipping date. So surprised that it arrived so fast. Great experience. Definitely going to order from this website again.

I bought a $1200 auto fill valve for a boiler system and had a plumber install it for $350. However it did not work and I paid the plumber another $200 to figure out why. Turned out to be a very small defective part, so I called the manufactuer who said they will warranty it and send out the part if their distributer Zoro.com requests the parts. However Zoro.com wants me to pay the plumber $200 to uninstall it and then for me to send it back to them. Then they will send me a new one back out at which time I can pay the plumber another $350 to install it. All this instead of just requesting the warranty parts be drop shipped to me, costing Zoro nothing and me getting out of this issue for less money. I will never order anything from Zoro.com ever again, and no one else should either. -Andrew Losli

I purchased 3 cases of Tejava Tea and only received 1 case. I contacted them twice and they said they would send the remaining two cases, but that was more than a month ago and I still have not received the balance of my order. This company is a complete rip-off! Don't make the same mistake I made by purchasing anything from them.

I wouldn't buy from them again if they were giving away stuff for free! Worst business I have ever dealt with in my life. Ship damaged items, promise refunds that never come - outright fraudulent! Run... just run!

Just received my order# SO*******. I am pleased with the whole transaction. My conversations with the staff was helpful with my questions. I have ordered other items in the past and expect to find on the site other things you offer that will fit the bill for me. Color me a loyal customer. Thank you. Cliff

We received a black color dispenser while the website is showing Smoke Color. I contacted the Manufacturer Georgia Pacific and asked if Smoke color are available. According to them Smoke were discontinued a while ago. Its very deceptive that Zoro still sell them under Smoke Color.

Placed the order # SO******* on 18th Aug and was informed the next day that one of the two items is discontinued and another is on backorder. The backorder item was provided with a shipment date of 15th Sep. Today is 23rd Sep and now they tell me their supplier is not responding. Seriously. Their customer service is also pathetic, until I followed up 3 times, no one would give me any information. Worst customer experience.

Purchase the ceiling fan for a rental that I live in and found out it was the incorrect unit that I needed. Tried to return it but evidently they have a 30-day return policy and even though I just spent six weeks in the hospital and had no opportunity to do so they won't help me out in any way shape or form and I just lost $140 through these lousy pieces of crap, don't waste your time go to a company that actually has customer service and will help the customer

I was looking at reviews of this site beforehand and I was a little worried, but I ordered a compressor and got it within 3 days. I probably won't use this site much, but for what I needed that day, it worked out great.

Promised 48 Hour shipping
5 days later and still no tracking number, Just been told Supplier changed the delivery date

I made the purchase from ZORO not their supplier

Ordered a Meyda Tiffany floor lamp. A week later, no shipping notification. Called customer service, and was told that the item is out of stock, and they have to cancel the order. Fine - received confirmation that the order was cancelled, and ordered a different torchiere, at a different web site. Suddenly, I'm receiving an email from Zorro, saying that my credit card was charged again - of course, without my permission, and of course, no merchandise is being shipped (which I don't need now anyway). No response to emails, and no refund after 2 phone calls, each time assuring me that refund will be issued immediately.

This company is clueless about how to do business at best, and just plain old thieves at worst. Steer clear - you are not getting what you ordered, no matter how good is the deal you're supposedly getting (should've been a red flag, I guess).

Placed an online order on August 5 for product. Product was received completely damaged and unusable. Called and emailed. No reply. Ended up opening a claim with paypal. They ended up send the replacement package 2 weeks later to the completely wrong business in a completely different State. Had to dispute with PayPal again... STILL NO REFUND! It's been nearly a month now, NO Credit was issued and Have not received product. Don't bother calling or emailing because they don't answer phones. Crooked and Unethical. We will NOT be buying and will be telling our co-franchisee's about them to ensure they don't buy from them either!

Ordered Chandelier from Zoro, Never received product,
After weeks and emails to Zoro, "Must send from factory", costumer service explain,
Call to factory, "We are don't have this product anymore",
But lamp still is still on Zoro wed with 3 Day shipping,

I recommended to Zoro and other this virtual type company to start real estate Mars land if it not sold et, picture is free from NASA.web.

It was my dad's birthday and he wanted a specific (and hard to find) set of Miata headlights that are out of stock everywhere else online. Zoro claimed to have these in stock. I paid for them, waited, four days later they tell me they're out of stock. Seriously? All of these other complaints on here about their lack of customer service are pretty much dead on. If you don't have something in stock and know it, take it off your website and don't tell people you have it in stock. It's misleading and dishonest. Avoid this website if you value your time and sanity.

I placed an order on zoro due to the fact that it stated the item would ship within one business day. 3 days later & counting the item has not shipped. I called customer support & spoke to Rachel, who told me that on her internal system, the item would not ship for 3-5 business days. I asked how long it would take to get a refund if I decided to cancel. She said between 7-10 business days. She said if the item hasn't shipped by the 5th business day to call back! I understand there's a shortage of workers, but 5 business days for an item to ship? Where's it coming from, the moon? That's absolutely fricken ridiculous. It's 2021. 7-10 business days for a refund? You took the money right away, why does it take 7-10 fricken business days to get it back. This is my first & last time ordering from them. I'll stick to Amazon in future. Avoid at all costs. I should have read the reviews first before ordering & went with my gut.

Best prices anywhere in UK with free postage on orders over £20.
Fantastic service with Parcel Force tracked delivery.
I would recommend Zoro for good quality tools and paint (which is what I ordered).