Zoro

Ordered it, got receipt in email, got confirmation of dispatch in email -it did, nt arrive, emailed them automated reply"we will get back to you in 48 hours"-waited-nothing, phoned "terribly sorry, will contact dep, t & phone back-nothing. Then amazingly an email asking me for my opinion of Zoro, so I told them what I thought of Zoro-straight away another email from Zoro "we will sort this out"-Yet again nothing
Yours Ted Evans County Durham

Ordered 20 pieces of cork board and 5he showed up very quickly. However, they showed up loose in a used, beat-up oversized box held together with lots of packing tape. Literally every piece of cork was broken, with crumbly pieces littering the bottom of the box. Customer Service is abysmal. They told me they'd refund me 10 business days AFTER they receive it back. I'm pissed.

Had a problem with a product when it arrived they went out of there way to replace it. I have never had a problem that was not resolved with them and will continue to buy from them.

They claim to have no-hastle returns but that is a blatant lie. I spoke with someone eventually I asked to speak with a supervisor because this agent didn't have the answer to my question... after 10 minutes on hold was denied. I have never had such an experience. I try to give other companies a chance but Amazon is the best for a reason. Would never recommend use or this company again!

This is my trustpilot review. Says it all.
'3 tins of blackjack roof covering. All badly dented, looking like they've been dropped off roofs. When I contacted them they were only concerned if they had leaked. I wouldn't buy tins with dents all over the top, bottom and sides. Looks like they've been selling damaged reject goods. Maybe they could advertise the state their goods are being sent in. I've complained but you did nothing other than ask if the tins had leaked. Response is pointless. You're useless. After numerous e-mails, sending photos of damaged tins, sending tins back, I neither have the goods or 50 pounds I paid for them. Think that constitutes theft. Am sorting this through Paypal and the bank. I will also contact trading standards. This company is a rogue trader. Can see from other reviews that I am not the only one to encounter such despicable service. They have decided to ignore me. They have stolen my 50 pounds. I'll not be going away. They used Parcel Force to deliver the goods. No decent delivery driver/company would have delivered goods in such a poor state. Don't know what they have actually done with the returned goods. You'd have expected the replacements to be delivered at the same time as the damaged goods were returned. Disgusted with Zoro and Parcel Force.'

T, that Zoro sends people- is a Customer Service stallhe Company Advertises "Hassle Free Paid Shipping Retuns".- Be prepared because they will send you internally generated Zoro return shipping documents- but never ACTUALLY contact Fed X freight or a similar company to ACTUALLY do the pick up, return and refund.
Most BBBS give 7 days for Business to comply and resolve., Knowing this, the internal Zoro Document that LOOKS LIKE, BUT IS NOT, a Fedx freight Confirmation Number or ACTUAL Paid Pick up, apears to be a tricky Customer Service Stall to avoid paying for return shipping and issuing the refund.
Be prepared to file a BBB complaint to get refund action and REJECT Zoro's Customer Service Internal Shipping order. Without a FED X FREIGHT Conf. #, they may be simply waiting for the 7 days to pass by by stalling you, and then having the time run out so the BBB will simply close your case without you being able to "hassle free, paid shipping" return items for a "full refund". DO NOT ORDER FROM ZORO!

Ordered product they claimed was in stock. They asked for 14 day lead time and its been 30. Customer service say this is normal business practice

I placed an order two months ago for shrlving brackets and uprights. The brackets arrived within a few days. Tge uprights never did. I contacted CS and they replied with a promise of more incormation in 4 days. Over a week later, I get an email that they have canceled my order due to their price increasing. No other information. I now have brackets that I can't use or return and will have to hunt down the needed uprights. Complete lack if customer support or service.

I placed an order with this company on 11/13/2021 and received an email confirmation for my order. I contacted them several times to check order status and customer service was great, but there was no progress on my order. I was even given a tracking number before Christmas so I created Gift Certificates for family. On 12/29/21 I called the company again to check the status of this order and they reached out to their vendor, Emery Jensen, and they apparently had cancelled my order and I had not informed anyone to include Zoro that this had happened. I was told the order would be placed again and then I get an email stating that the order could not be place... Thoroughly disgusted with this entire process... I will never order from this company again..

I ordered some aluminum extrusions made by 80/20 inc. from Zoro. 15 business day ship time was advertised. After 15 days I called to get shipping status. They never called back with tracking number but thought it had shipped. Called them back and they said they lost the order and I would have to start all over again. 2-1/2 months later after first order date the last of the items arrived. They were not properly packaged as they had agreed to specify. They arrived damaged. They refuse to let me talk to a supervisor and refuse to give me a 20% discount on just the last two items that were damaged despite me sending photos of damage. They want me to repackage these 20 foot long items and send them back and wait months for replacements, I'm running a whatever it takes to make the customer happy business but they are running a we can't do that business.

We buy stuff like toilets, sinks, and faucets from Zoro and they are a very good value with fast shipping.

Ordered a trailer hitch for decent price, then realized I hadn't researched the company. I called to cancel and immediately spoke to a knowledgeable person who said I could have a refund but I decided to see what would happen and I received it even more quickly than the rep thought it would be. Shipped directly from Curt in Wisconsin so maybe that made a difference? Wanted to add my 2 cents because it was a great experience with my order.

I purchased a $632 toilet from this company through eBay. I was supposed to receive it by November 15th. I called several times asking for status only to be told they would call me back. I never once received a response. The company cancelled my order via eBay stating that I requested the item canceled. I did not cancel this order! The company ddid this so that I could not leave negative feedback for them. I waited patiently for many weeks and even called ther company several times asking for status. This company had my money for months and purposely never gave me status on my order. They gained interest on my money! They are FRAUD FRAUD FRAUD! The item is still advertised on their website and on eBay!

Don't shop here I return a ladder November 3 and still haven't gotten my money. They keep telling me 7-10 days and it's not return I needed that money to December rent and now I can't afford it. These people are scam artist and margret or Margal seems to have an attitude problem and should be replace. Horrible horrible horrible company

This company advertises the wrong product on its website. Phoned 5 times about refund - they say they
Have completed it - no refun
BEWARE -do not use this company

This company advertise the good service! But manipulate the system! Once they have your payment held they fob you off with utter lies! Cancelation even told me they will try cancel but might be too late and payment will still be charged! Basically there loop hole to keep you waiting until they actually get stock! Thing is though! You purchase to receive items on a timescale for a reason! Went elsewhere but guess what even with 48hr notice to cancel! I was apparently too late even though it was past the expected delivery date! Avoid! Ordered on 2/11/21 before 3pm for next day delivery. Expected by 4th! Dispatched on the 5th & cancelled on the 3rd!.