Zoro

Upon notification Zoro did a great job of addressing the issue unfortunately after being burdened with report-calling, the emailing photos of the damage, needing to print attach, load a truck cart and then drive this cart back for a round trip of 44 miles to the nearest FedEx center-with no assurances the next replacement would not arrive with similar or worse damages—I decided to forget-it just don't buy shipped stuff from Zoro again! And all they need fo was throw a couple dollars to us for touch up paint and we'd call it even—Zoro balked at that suggestion.

Made a purchase on a fan motor on 6/24/22, still no package or tracking or response from customer service. It is now 7/19/22. Pathetic, will not order from again.

I was a little reluctant to try ordering from Zoro because of all the negative reviews here, but I decided to take a chance because I was ordering something simple that didn't cost much money. This is one of the very few web sites I could find claiming to have in stock baby wipes in plastic tubs. (It appears that these formerly common products are no longer sold most places, presumably due to the pandemic and supply chain problems.)

Zoro's price was very reasonable, and I received my order just 3 days after placing it. They did a great job.

I have been in the market for a gas powered pressure washer, so I did my due diligence in reviewing the best options and landed on one. I went to Amazon first because most of my review of the product led me there. But it was available through all the big name brand hardware stores. If either of those stires had one in stock I would've bought it. But, alas, I reluctantly went back to Amazon (on verge of cancelling Prime and going elsewhere, but that's another review). While about to checkout my Capital One shopping bot popped up and told me Zoro.com had a better price because I could apply a coupon plus get a rebate through Caputal One in a promotion. So, off to Zoro to check them and the product out. The site isn't fancy, has a lot of product, and seems fairly easy to use but feels dedicated to an industrial company first like many of Grainger's customers. The item was listed, there was no picture but no big deal, the price was as described by Capital One, and the product was drop-shipping from the manufacturer with a guaranteed shipping day of one business day. Awesome. Order placed no problem, 6/6/22. Confirmation came to email quickly confirming all information from the product page. Then silence. 5 days later there was no follow up and the charge remained in pending status on my credo card. So, I called customer service. They were dumbfounded the product hadn't shipped yet, claimed to contact the vendor and confirmed a delivery date 5 days later and asked me to wait. 5 days go by, still nothing. On 6/16/22 I call again, they claim the product should ship, they have no back order notice. I cancel the order, customer service offered nothing, but they "understand my frustration." So, on 6/16 I go back to Amazon, order the product and here we are, 6/21 and it was delivered. Zoro said it would take 7 days for the charge to release from my credit card, definitely unacceptable, credit card company removed it when I called. They never communicated any changes to delivery as required and never helped get me the product they sold me. I would not use them again, thank goodness for virtual credit card numbers for online purchases because if they can't get purchase orders to their vendors and communicate their supply chain results to customers, I can't imagine their cybersecurity is great. Will not try them again regardless of price. Your word to me means a lot and execution means more. Zoro.com missed the mark on both.

Called for information on specific product. Nice customer service, called twice. Order arrived early, same product I ordered, Cheaper (with coupon), and arrived 1 week ahead of what Amazon claimed they would deliver.
Pleasantly pleased!

I found the parts on their site yesterday and called to verify that they had it in stock before I ordered. I asked do they have it or do they order direct from the manufacturer. He stated let me check. He stated that they have plenty in stock at their other warehouse. Five minutes later I had my order in. I get an email this morning stating that the new expected delivery date is 7/29/22. Are you kidding me. I called and was told that they ran out of stock before my order was placed. How is it possible going from plenty in stock to five minutes later out of stock. Liars. They didn't have it in stock. I will never place an order with them again.

Misrepresented item as 10 reams of paper, was shipped a box of 3 reams 2 times and refused to ship the rest of the order or offer a partial refund.

Part order received. I had to chase up for missing items after a further week. Excuse was that they were moving warehouse but items would be despatched within the week. No delivery again and no explanation. After another follow up email I was then informed that they were not getting further supplies from the supplier.
They are taking orders for products they don't have and are not keeping the customer notified of ant delays.
You might hit lucky (as per some reviews) but do you want to take part in this lottery?

Ordered a replacement ceiling fan from this company because they advertised Fast shipping. Was on the phone with customer service for over a week trying to get information about my order, I was lied to, given fake information and misled. I requested to cancel my order and was told that they would be in the request but that too, had a process time of at least a day. (?) Will never buy from this company again. Buyer bewere.

Before ordering from Zoro, I read the reviews which were generally negative. The main issue seemed to be damaged goods. Since I was just ordering latex gloves and they had them at a competitive price, I went ahead and placed an order. It took them just 1 day to fill the order and 2 days to ship. The box it came in was packaged well and had no damage. I am satisfied with the order and can only think of 1 issue that was not worth subtracting a star. When clicking the submit order button, the site was a little flakey and didn't go thru the first time. The second time it worked.

Once you get the item in your cart it's easy sailing. My problem is the website.
It is determined not to show pics., item descriptions, or Place in Cart button - a bit hard to sell online with a place in Cart? Please help - if it's mine it's only occuring on Zoro.com.

The picture description did not accurately match the delivered item. Zoro then denied that was a misrepresentation and told me I had to pay the return postage. Will never use this company again.

Your customer service people were certainly "nice" but gave me the runaround. This product was guaranteed to ship in "3 days" but nobody could ever produce a tracking number. One of your reps even told me(Monday) that it would ship before end of day(the 4th day). That was not true because you evidently never shipped it at all. Another rep actually gave me a bogus "PO#" to use when contacting the manufacturer directly in my efforts to get a shipment confirmation and tracking number. They had no record of such number so that was a lie as well. Evidently a ploy to just get me off the phone. So after wrestling with your illustrious team for several days I finally ordered from "E-trailer". They sent a confirmation#, a tracking # and it's scheduled to arrive tomorrow. I'm done with Zoro.com. Sincerely.

Place a order that says in stock. Ship date is a month later. They are a middleman ordering from the manufacturer and don't actually have it in stock. Thank you for wasting my time I should send you a bill

I ordered from Zoro paver borders on A Saturday. I admit I was a bit nervous because of the poor reviews and did not see the order appear til Monday but i have to say this was shipped fast and received tjempn Tuesday. 5 Stars..

Ordered from Zoro.com today, to receive an email stating unless i ring them they would cancel order. I paid in full for the goods which they did not have and would be 25 days from the manufacturer. Another one of those websites that sells stuff they don't actually have, the email said i had 5 days to ring them, 10 minutes later i receive another email stating they have cancelled order, will now have to open a Paypal dispute to get my money back now.!

Ordered a (in-sink) waste disposal unit for under the sink, Zoro had several options to choose from, after deciding on a unit, the order was placed. A few days later the product arrived with no issues. Now I'm getting ready to shop for an Espresso machine.

This company will NOT get you any merchandise you buy, they continually will make excuses and not refund you, i ordered a simple item in Dec. Its now Feb they keep saying it will ship then another excuse already purchased the item from TGW had it in a week, Zoro says no refunds and still have no eta THIS IS A SCAM COMPANY, WORST EVER