Zoro

Returned rusted hangers 3 weeks later still no refund. Said another 2 weeks. Sent it to paypal let them deal with those scammers.

DO NOT do business with this company. I placed a listed item in my cart (quantity of 4) and did not execute the transaction. I received three successive emails encouraging me to complete the purchase, even offering me a discount. So I took advantage of the discount and made the purchase. There was no mention on the website that there was a stock issue with the item. Two days after the purchase, I receive an email that the item is out of stock, followed by another email that they have cancelled my order altogether. They blamed it all on their supplier. If they can't keep the inventory straight between themselves and their suppliers, then they shouldn't be offering the item on their website without at least warning customers of a supply issue. Very poor business model. Go elsewhere for your needs.

Ordered 2 cases of Med Pass nutritional shakes on a Sunday evening. Received email that evening that order was processing. Received 2 emails on Tues - one was item shipped and tracking info and other was receipt of payment. Shipment arrived that afternoon in perfect condition.At least in my transaction, had no issues. Totally satisfied.

The main product this company sends out is SPAM and junk mail and no matter how many times you give them your email preferences, they will never go away. They probably think they are cleaver and doing a good job...they should be renamed, ZERO. Do not give them you information unless you like being inundated.

I have called twice and placed orders with zoro.com(they are affiliated with granger) after doing a google search for the parts that Im looking for this site showed that the parts were available and ready to ship. I called in the first time and was given a speech that the part was from a 3rd party source and would take 2 weeks to deliver. At the time I was ok with that timeline and placed the order. Passed 2 weeks I had to call in and get and update on the order and customer service could barley find my order and had to submit a request to the vender( Broan another warning. Don't use their products they are horrible!) that would take a week to get a response. Really!?! In this day of technology it takes an extra week to get an update only to find out the part is discontinued and my order gets canceled. So I find a substitution for what I need and spoke with a rep that verified that there were at least 2 in stock and that more will be ordered. Guess what? SAME THING, Order canceled and not in stock, not even the ones that were verified in stock. Personally I will never use this service and since it is with Granger Im also boycotting that business in the future for their business practices. These are the orders. SO******* and SO*******

Ordered return springs for my Dewalt dcn692 framing nailer, the package was open on the sides where someone slipped back their used springs. They were weaker than the ones I were replacing. This really set me back as I needed the gun for a job that week. I have an air gun but I went cordless for a reason. Never again.

Hi Kevin, unfortunately you were as helpless as I was while you were failing your customer service job in not attempting to help me obtain the product I purchased. After throwing the delivery issue in my face after several attempts to get you to help me, I did in fact have a nice day as I opted to cancel the order. God forbid you service the customer. Hope you have a better day.

I had ordered 12 of the same item through Zoro.com but only 6 were recived so I called customer service. My call was answered immediately at 7:30 PM by a fellow by the name of Griffin. He was promp at getting to the bottom of the issue and kept me informed as he worked through it, I was never put on hold.
Griffen found the problem and placed another order to fix the issue with no extra charges for me. The total call time was less than 7 minutes and I received an email confirmation 15 minutes later.

Superstar customer service by Griffen with Zoro.com

I have ordered from Zoro 3x and their prices are good and my products arrived as advertised, intact, well-packaged and in good timing. I will order again. I like Zoro. It's nice to have options outside big tech "A" to purchase from. I ordered metallic tapes and paint stripper samples. Very satisfied.

I bought the machine online and they never shipped it, even so due to the delay, I decided to cancel the order and they supposedly will return my money in 12 business days, that is, I have to wait for them to return the money for something that they have not yet shipped your warehouse in 12 business days and the only response is sorry. I can't imagine when I buy some equipment that I have problems like returning it, I really don't feel safe buying from this company and I don't recommend anyone to do so.

The website and a customer service agent on the phone said the critical part I needed was available, so I ordered and paid for it. The next morning I got an email saying that it was infact NOT AVAILABLE and I could expect a refund in 7-10 business days. Don't trust this site if you urgently need a part.

Purchased very expensive butcher block countertop. Was delivered cracked through and through, essentially I have to pieces of butcher block now. I have called three times asking for refund. Each time I am told someone will reach out to me. No one has. I get the same line "we will escalate this" Worst Customer service imaginable. Order #SO*******

I return my order $176. And they sent me an email confirming they received it and I would get refunded within 7 d. I emailed after 7d and they emailed me 7-10 days after 10 days they said tomorrow. You guessed it. The next day no refund. I filed a claim with AMEX let see what they can do. I do not recommend

I needed a part for a machine that I was rebuilding. I tried to order it from Zoro on line, but their web site was not working so ordered by phone about a month ago. I never received a confirmation or even an order number but after non-delivery 2 weeks later, they found my order. Now for 2 weeks, they have not been able to tell me why my part has not shipped and blame it on their vendor. Today, they couldn't even find me in their system so I could cancel the order! My machine has been ready to go, except for this one part for 2 weeks. Today, I ordered from someone else and only wish I had not wasted a month and numerous phone calls with Zoro.
JT

In the past this firm have been OK. However, when something goes wrong their customer care is useless. I ordered some items on 14th August. They sent me the incorrect order – not the goods I had ordered. A reputable firm would have immediately corrected this mistake by sending out the correct order. However, they insisted on me taking photographs of the goods they sent me, then returning them before sending out the correct order. In the meantime I purchased the goods from elsewhere and asked them to refund the cost of the order that they had not sent to me. I have still not received the refund.
I am afraid that I will certainly not use this company again.

Once again placed an order for items that were in stock - and once again order canceled several days later with NO reasons given. The price was competitive and with a coupon they sent me I placed the order with the assurance that they would be shipped right out. Fool me once shame on you - Fool me twice shame on you - only an idiot or fool would try it again. Don't Waste Your Time!

Not the best... closer to the worst. Auto generated confirmations, Auto Generated shipping confirmations. Ordered on a Thursday and received a Shipping confirmation on Friday showing "expected delivery" would be this coming Tuesday... Checked tracking on Monday - "expected delivery" date had change to Wednesday (no tracking info yet, "Label printed"). Checked tracking on Tuesday - "expected delivery" date had change to Thursday (no tracking info yet, "Label printed"). Checked tracking on Wednesday... You guessed it, same. And Now today is Friday, and again... Same crap. I will never use this site again, I would rather use a site that has a better handle on things and honest/proactive reporting.

I'm an avid model car builder since I retired a few years ago, so I was looking for a reliable source for paint supplies. Got a flyer in the mail from Zoro and thought I'd give them a try... prices looked great and shipping time was stated as 3 days... so far everything was perfect.

Place my initial order and instead of 1 can of paint being ordered, it turned into 2 cans. Bank statement showed I was charged for 2 cans. Contact the company and ask for an adjustment of my order to show 1 can and not 2... both orders were cancelled.

Made another shot at ordering the same can, this time I succeeded in ordering just 1 can. Paid for it with PayPal (just like the first time). Checked the next day and my order was still pending, so I contacted them again. I was told that "using Paypal probably led to the order being "pending", try again and use a different payment option"... should of stopped right then and there and went elsewhere, but I was stupid and made a third order, this time using my CC... order is "pending" after 2 days (mind you they advertise "3 day shipping")... Again I contact them and told "we are experiencing difficulty in our website, especially with payments, you should just CALL your order in.

Did that and had trouble with their Digital Card Reader... it would not except my card number, saying it was an invalid number. Tried again a few minutes later and finally got through. Customer Service Rep told me my order was in and I should be getting a confirmation email in a few minutes. Hung up and waited, and waited, and waited... no email.

The next day, still no confirmation on my order, so I quickly looked at the website... my latest order (THAT I PHONED IN) was "pending"... contacted them again, got thing straightened out and THEN was told that my order would be ready for shipment in about a week... I asked "what about the 3 day shipping you advertise on your website" was told that it was a third party that was actually handling the order and that it would be up to them when they shipped the item

Long story short... they don't accept payment through Paypal, even though they list them as a payment option, the website is broken and they are in the process of fixing it, especially the payment part, when ordering by phone, their own Digial Card Reader sometimes will accept your legit card number, or sometimes it won't, the 3 days shipping only applies to items they personally handle, but most of the time your item will come from a third party that will take their time in filling your order

Took me 4 tries, about 2 dozen emails, 3 phone calls and still took over a week before my item was actually shipped... NEVER AGAIN WILL I DEAL WITH THIS VERY POORLY RAN COMPANY THAT URGES THEIR EMPLOYEES TO FLAT OUT LIE TO THE CUSTOMER

I like the products, prices, and customer support for SHOPPING. But the web site has been broken since early 2020 and they will not fix it. In order to sign in to your account, you need to clear all browser data each time you visit the site or you will get this message "We're experiencing outages with our order-taking software, so account access is limited at this time. If you are unable to sign in, please checkout as a 'guest'. We apologize for the inconvenience." I've asked many times to fix this but it still remains a problem. I don't shop there often simply because it is such a hassle to login.

I am a purchasing agent of 8 years for a manufacturer. While cost is a major factor in buying, quality also plays a major role. Zoro has great pricing on a vast majority of industrial supplies and parts. They are owned by Grainger and seem to compete against themselves. While Grainger has more to offer in services, their pricing to me is not worth it. While Zoro has less bells and whistles they delivery at good pricing. Some caveats when shopping Zoro:
Website is horrible for search criteria. Very limited and filters don't work well.
An item (with exact same mfr number) may be listed multiple times with different pricing based on dumb criteria. Quite confusing.
If an item's availability says "Ships From Manufacturer" or "Backordered", avoid it. You may or may not see it for a long while and Zoro is notorious for cancelling an order item within days of placing an order for such an item.
Customer service has 0 product knowledge so don't expect much from them on product info.
Order history search is dismal.
Website login is spotty at best. They should trash the online website and start from scratch.
The only saving grace is pricing and customer service with product issues or delivery. It barely makes the trouble of dealing with them bearable.
See attached example of confusing item listing. Quite typical