Zoro

I ordered 2 seats for my car it didn't Sar out of stock or anything they canceled my order because it was on back order now I'm still trying to get my money back I would have given them a lower score if there was one

They refuse to send my antifreeze after sending me corrosion guard instead and won't refund or return will never do business again hope Noone else does

YOUR CARD WILL BE CHARGED A DIFFERENT PRICE
MUCH HIGHER
THEY DO NOT RESPECT COUPONS THAT THEY SEND YOU THEMSELVES
TERRIBLE CUSTOMER SERVICE DELIVERY TIME UP TO TWO MONTHS

I have to say that it is sadly rare to find a seller who goes above and beyond. I bought something from Zoro a few weeks ago - I was in a rush to get this product, and they were the only ones who had it ready to ship. Well, I made a mistake and mis-measured and got something that would not work. They facilitated the return with ease and with no hassle. Will definitely buy from them again.

This seller is 100% fraudulent. They advertise products as "available to ship" and show estimated ship times to get your order in. As soon as you place the order, your payment is charged right away. Then the idle waiting begins. After a few days, when you contact them, they will will give excuses about how they are only middle-men and eveyrthing comes from third-party vendors and they have no control over processing times/ship times. Then after waiting more, when you contact them they will tell you the item is on backorder (while their site still shows the item in stock and available to ship). When you become tired of waiting and cancel the order, they will tell you to expect payment refunded in 2 weeks. This is a very obvious scam that they are well aware they are pulling.

I ordered a sharp shooter shovel described as having a 26" handle and a 14" blade. I needed a 38-40" shovel height, so thought this fit the bill. Shovel arrived and stood 45" to my armpit. It was also not the name of the shovel ordered. I called and tried to get accurate information on the three alternative shovels they offered, but all had the identical measurement description as the one that came, and it also had the identical measurements listed, but was 5" longer. I asked three different Customer Service agents to get overall measurements of the alternative shovels. They couldn't seem to get that information from their Chinese supplier. The next think I know, I see an email saying "the shovel is being drop shipped from the supplier. I immediately emailed and was told the overall dimensional information was unavailable. So unless I get lucky...I will now have to return 2 shovels. What a lousy way to do business...sorta abusive to the customer.

I ordered a smart toilet from Zoro at a very good price. After I ordered it on line, I found a coupon code so I phoned customer service and she applied the code saving me a couple hundred dollars.
Then I stumbled upon the reviews for this vendor and I have to say, I started to panic a bit.
About a week later my item was delivered in brand new and perfect condition. I am very happy with my purchase and with the service from this company.

I am not sure why they have to many negative reviews, I had a perfect shopping experience! Thank you Zoro!

Bought something on zoro.com 3 weeks ago, no shipment. After calling them, they said their vendor did not provide any info. After another 1 week, they told me the item I bought was out of stock. Waste of time

Lets just say they did not even respond to my email...

I placed an order on 8/1/2023. But I got an email stating my order wouldn't be shipped until 9/3/2023. However I only ordered a decal that was on there web pages. Call customer service and they stated it is on back order. I ask why is it on there web page and the answer was we apologize but can't help that it's on back order so I will have to wait over a month to receive my paid item although they are located here within the states.

Terrible Company and I wouldn't recommend them to anyone else.

Do not order from this company period this is the worst experience ever. They will not fulfill your order they will continue to tell you that they will fulfill your order and they will hold up your job. I wish I had read the reviews prior to placing my order stupid of me hope this review helps someone else don't order just don't I think it's a scam minus 10 stars

Received an email after making a purchase saying I was charged an extra 7$. The 8 dollars wast tax or shipping. They were just like, hey we'd like an extra few dollars just for nothing.

I simply asked how much of a cut out an RV vent would need when installing. They had no answer and suggested I contact the manufacturer even though they don't even indicate who the manufacturer is.

The hoist worked great at the start, but failed before the warranty ran out. Had to replace it under warranty the first time, but it failed again in same time frame, contacted Zoro for another replacement, they told me to contact Grainger because it was their product. Contacted Grainger, told them the story, they said it's a Zoro problem, back & forth, back & forth, essentially, I was told to go pound sand. Dayton brand quality is bad! See attached picture, it sits in the chain hoist junk yard. The reason we purchased the Dayton in the first place is because we were replacing a Dayton hoist that we've had for over 20 years. After the warranty was denied, we purchased a different brand and it works flawlessly.

Ordered a dolly for my Flo zone and when FedEx decided to switch my address and send it to the wrong place, Zoro stepped up to replace the order with no hassle or issues. Got the dolly and it's exactly as it was advertised and came with all pieces and parts. Works great to save my back from carrying that Flo zone all day!

I paid $170 for "2-day shipping", the fine print says that "commercial" address will NOT get ANY weekend deliveries, BUT "residential" addresses it is "not guaranteed" to be delivered on the weekend. THAT IS IMPORTANT, they make a clear and concise message that commercial addresses BEWARE DO NOT SPEND MONEY on "2-day shipping" as your business will not receive it, BUT for the regular home owner SPEND YOUR MONEY WE WANT TO STEAL FROM YOU, as I talked to a representative their message was "We do not do Saturday deliveries". Essentially, if you're a business we have your best interest at heart as you are likely a returning customer who will continuously spend BUT if you are an average homeowner WE WANT TO TAKE AS MUCH MONEY FROM THIS TRANSACTION AS POSSIBLE SO SPEND $170 ON 2-DAY SHIPPING THAT DOESNT EXIST AND WE'LL KEEP THE EXTRA HAVE A NICE ONE, with a laugh and middle fingers while in their offices. IF YOU ARE A HOMEOWNER SEEK YOUR PARTS ELSEWHERE THEY ARE LOOKING TO MAKE THE MARGINS OFF THE LITTLE GUY! If you're wondering it does say "2-day shipping" NOT "2 business day shipping". If you're wondering how OFF they are from the "2 day shipping" I placed the order on a Wednesday an hour past the 3PM (CT) cutoff. The order was not processed until Thursday night to ensure it would not arrive by Saturday and was held in a warehouse multiple states from my location for an entire day even though I spent $170 on "2 day shipping"! It DID NOT get to me until the following Monday, a whole 5 days after I placed the order (3 business days), 4 days after the order was processed lousy (2 business days). I was open to a partial refund on my shipping or credit but they offered nothing and said the vague fine print was enough to warrant stealing $170 for a shipping that does not exist! DO NOT SPEND MONEY WITH ZORÓ THEY WANT TO RIP OF RESIDENTIAL HOMEOWNERS NON-BUSINESS CLIENTS! HIGHLY DISAPPOINTED NEVER RECOMENDING THIS TO ANYONE!

If you need an ítem within the timeframe of 7-12 days delivery this company promises, and especially if you have deadlines to meet, don't buy from this company.
After 7 days of purchasing a back register for a gas wall heater from Zoro through EBay, I email them to inquire about the delivery status of the item and their customer service desk replied that they were waiting for the item to be delivered to them by the manufacturer.
I wasn't allowed to cancel the purchase, even though the item had not shipped yet, even though they had not even received the item, which at the time I placed the order they claimed they had two of them in stock.
When I placed the order on eBay, they had two on stock, after placing the order, and even now, 7 days later, they advertise to still have one in stock, which evidently they don't, since, as the customer service rep stated, "the item hasn't been shipped by the manufacturer"
I just received a second response in the form of an email from their customer service:
"I have gone ahead and sent an email over to the manufacturer to get this canceled out for you. This process can take up to 7 business days, and once we have confirmation from them, you will receive a separate email confirming this as well."
Well, I guess this cancellation and (hopefully) getting my money reimbursed if contingent on them receiving notice fro the manufacturer that the order has been cancelled.
I plan on buying this item from Grainger to meet my installation deadline, and unfortunately, at some point in the future I may receive an unneeded identical item from Zoro because this company will not accept my cancellation for an item.
I must give them credit for their extremely fast responses via email.
One star review, first and last time I place an order to purchase anything from this company.

I needed replacement bins for my Quantum parts storage cabinets. Zoro sold them. In their ad, they were in lots of 5 bins for $5.97/lot. I ordered two lots. I received TWO bins. I sent an email to Zoro but didn't receive a prompt reply, so I called them. That was yesterday. Their rep said that the product description was a "typographical error." They offered let me keep the two bins sent and would refund my money. I replied that I appreciate the offer, but needed the bins. Finally, Zoro agreed to send another eight bins to be in agreement with their advertised listing. The listing is shown below. Additionally, the order was sent FedEx, overnight. I just received them. Zoro sells the storage bins with cabinet for $57. The same thing -- bins with cabinet -- is available at ULINE for $34. I would have gone to ULINE if I needed the complete set, bins AND cabinet, but I didn't need the cabinet. I've ordered from Zoro before and they do ship promptly, and the merchandise is quality, so I trust them. But their prices are high. And now we get a glimpse as to why: They have to "redo" orders and expedite shipping to keep customers. Otherwise, the pricing could likely be more competitive. So here are my take-aways. Zoro is an honest company, and they stock what I need. They want to satisfy customers, but they could do better if they got things right the first time.