Zoro

I called and spoke with a customer service rep about a pump and clutch for my truck. The rep looked up the part and said it was the complete pump. So I ordered got the package to notice it's just the clutch.
So I called back and was told I would receive the pump since it's missing. Was told to wait 5 days ok.
Then I get an email saying Zoro is at fault and I will get my money back for the inconvenience.
Truck has been down for over a week not because of us but because of there error.
This place is a joke.

Hello,

Thank you for shopping with Zoro.

We have reviewed your order with our supplier and have determined that this item has an error in its listing. We apologize for this error, but this item is actually only TYPE K 8 GROOVE CLUTCH ASSEMBLY 120 LB FOOT TORQUE and not a kit.

This has been sent to our product team, and the web page will be corrected.

As this is an error on our web page, we are not able to send a replacement as requested.

Please let me know if you would like to return this item for a refund and I will be happy to provide a return label by email.

Thank you,

Michael

Zoro Customer Service

Nothing should take 7 days to arrive. If you need something in the very distant future, this is a good place to get it. Btw, the website sucks. Take note from how mcmaster carr.

Amazing customer service!Amazing customer service!Amazing customer service!Amazing customer service!

What a deceitful company they have become, prices are often higher than many other places now, blatant false advertising, I bought a drill bit a littkle while ago, clearly pictured as 10x drill bits, with a plastic case showing 10x as well, they send you ONE, then say it's in their terms and conditions that all images are only representative of the product, so why show 10 if you send ONE, why show a caase sayiung 10x if you send ONE, when you complain they expect you to pay for a recoreded serive to send their blatant misleading advertising back to them, so therefore you'll be out of pocket for their misleading advertising, take the Sharpies they sell, says 10 x on the box you get 10, so where is the diffrerence, don't but 10 from them, they are much cheaper elsewhere, the drill but wasn't the best quality or brand either, you can get a lot better brands at half the price they swindle you out of. Well I'm not paying a penny to send your crap back, I'll never buy a thing from you again ever, your a bunch of wasters, so have some more free advetising on me

Waiting 3 weeks just to have the part to the shipper, no explanation as to why the delay. Do not answer emails.

Ordered bifold doors site said in stock. Then received notice they are in stock and shipping in two days. Then received notice that not in stock. So I cancelled. Five days later I get notice that they are shipping. I call and even though they have not been picked up they can't cancel the order. Unbelievable! Very friendly customer service but useless. DO NOT BUY FROM ZORO!'

We are a non-profit organization, Zoro will not amend our sales tax exemption. Poor customer service on the sales tax end, which is a shame because their products and regular customer service was wonderful.

DO NOT USE ZORO. They advertise products they do not have. If you place an order and they no longer have access to the product, they will simply say Sorry and claim they will refund your credit card in 7-10 business days.

I ordered what was supposed to be a plastic grille,and lens for a Broan bath/ light combination.The price seemed reasonable.
When it arrived, I attempted to install it.I couldn't get the lens to fit the grille for anything- It was simply THE WRONG PART.
It had no Broan nameplate as the old one did.I even tried the old lens.It was smaller and didn't fit either.
I contacted Zoro, told them of the issue.They apologized and said they would give me a credit on the charges.When the credit card statement came,I saw where they screwed me out of $5.38- Not a huge amt.I recontacted them, and they stated they were charging me for shipping! I said they can't do that when they sold me inferior aftermarket parts which clearly don't work!
He asked me what I'd like him to do.Of course. I said,"MAKE ME WHOLE FOR YOUR DECEPTIVE PRACTICES!" Simply put- DO NOT DEAL WITH THESE FRADULENT PEOPLE!

I ordered a product from them from a third party and had to wait 2 months to receive the product. When I finally received the product 33 days later we found out we would not need this product and needed to return. This was around the holidays (Christmas and New Year). They said they have a very strict 30 day return plan which I was out 3 days. This product was very expensive, large and will probably never be used by us. Now we are stuck with it. Very disappointed with how this was handled especially since it was only 3 days.

Ordered taps from this website. They didn't ship after two weeks. Contacted them, they said to wait until December 26th (after the holidays) even though I ordered well in advance.

Long story short, they never shipped anything. Opened a dispute with my credit card company. Zoro.com is TERRIBLE with communication. They never told me why they never bothered shipping the item. They never told me why they're trying to sell an item they can't deliver.

I believe Zoro.com is a scam. I don't believe they intend to deliver on the items they sell. Like many of these chinese knock-off websites, they seem to just care about getting the initial purchase, not on following up and actually delivering, or offering any customer service.

Avoid this company as they're a complete waste of time.

IF you buy anything from the site, you have trouble to return. Zoro got order from us and they ordered then from a 3rd party. Te 3rd part sent to us directly per Zoro direction. Now Zoro does not want to take return. Do not under stand the business and services which do not take returns.

Ordered a blue umbrella but received a black one. Was not able to get another one before Christmas so ask to return it for a full refund. They would not refund the shipping charges even though it was there fault the shipped the wrong item. My company will no longer be doing business with ZORO!

I have placed several orders with zoro. The orders arrive fast and have always been accurate. This is a great company and a positive review needs to done. If they were bad a bad review would be done. There are not enough positive reviews when a company is good. The company is quick to respond to emails, and they have amazing customer service reps on the phones. Packages are packed with care. Zoro has earned my business forever. Highly recommended!

I tried to place an order and kept getting ERROR messages, so I tried 2 more times to place the order. I got a total of 3 ERROR messages and then my paypal account was charged 3 times! STAY AWAY from this seller!

If only i had read the reviews before purchasing from this company. The item did arrive however it was too large so returned it for a refund. THATS WHERE YOUR PROBLEMS WILL START. Had to ask twice for a returns number (you cant just return the item, They need to ok it first) after waiting some time and no returns number arrived i took it upon myself to send the parcel back. I never heard a thing back from them SO i emailed them again to which they emailed back saying can you prove you sent it back (can you imagine all companies acted this way with returns). I sent them the Parcel Force signed for picture with the guy stood next to the parcel, not enough for this company, next i received an email asking what address i sent it to. Its clear they are dodging the refund and i will now need to take them to the small claims to get my money back. This only costs £17 in Scotland but what a faff. AVOID LIKE THE PLAGUE...

I purchased some shelf brackets from Zoro that are sold 10 to a box, and purchased a quantity of 3, for a total of 30 shelf brackets, and 1 box of screws. The website clearly showed the brackets and screws were in stock, and would be shipped in 2 business days. Zoro does not send you any type of email after you place your order. Zoro will include a packing slip with your order that shows exactly how much they charged you. I received an email from Zoro a week later that showed the screws had been cancelled, and the shelf brackets were on backorder. I received a second email a couple days later letting me know the shelf brackets were still on backorder. The next morning, UPS rang my doorbell and left a box next to the door. I opened the box, and found 3 shelf brackets! I immediately called Zoro and told them I ordered some shelf brackets that are sold 10 to a box, and purchased 3 boxes for a total of 30, and only received 3. Zoro said they had no records of any shelf brackets being shipped, and said my credit card had not been charged. They asked for the tracking number off the box. Zoro refused to ship the rest of the shelf brackets purchased! Zoro said they will send me a return shipping label tomorrow, and have Fedex pick up the box. I received a text message a couple hours later showing Zoro just charged my account for all 30 shelf brackets! I received an email from Zoro the next day with the return shipping label, and instructed me to drop the box off at a Fedex facility, and said they would issue a refund within 7-10 business days once they receive the package. Zoro screwed up the order, then expects me to drive 1 hour round trip to drop the box off at a Fedex facility, after telling me they would have it picked up! I submitted a complaint with the Better Business Bureau, and the Attorney General. I drove to the Fedex shipping store and dropped off the box containing the 3 shelf brackets, and will be billing Zoro for my time, fuel, and mileage! If Zoro doesn't reimburse me, then I'll take them to small claims court where they will also reimburse me for the filing fee! I will NEVER order from Zoro again, and highly recommend you NEVER order from these CROOKS either! Look at their feedback!

FedEx delivery 2 boxes of furnace filters, one box was damaged. FedEx told me to make a claim, but it was impossible for me spend the time to do it so I figured I would just take the loss. Sent a email to Zoro and they responded with we will send a new box free of charge. In this day and age you can't ask for better customer service. I will be doing business with them again.