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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I have made several purchases with Zolucky, and have been generally satisfied with my purchases. My last purchase I ordered a pair of sandals, and the third time I wore them, within a couple of weeks of receiving them, one of the bands broke. I took a picture and have sent 3 emails to them, and have received no response at all. Apparently once they have your money, they are done with you! So never again will I order from them!
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
All inquiries will be responded to within 24 hours. Please check your mail box, maybe it is in the spam folder.
In order to better help with your issue, could you please provide your order number for checking?
Like others the smell is horrible, the size was not near what it should have been. Shipping to China? Ha ha Run do not order from them!
Thank you for your feedback. I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.
In order to better help with your issue, could you please provide your order number for checking?
Horrible Return Policy. I tried to send back 6 Tops out of 15 Purchased.
They wanted $ 60 to Return. Then I requested a $ 25% Refund on a $ 100 Return
And never received an answer! I will never recommend them to anyone.
Thank you for your feedback. Normally we will reply to your email within 24 hours. Please check your mailbox, maybe it is in the spam folder.
Sorry to hear that you are not satisfied with our product or service. In order to better help with your issue, could you please provide your order number for checking?
If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!
The clothes are attractive, but the sizing is way way way off by American standards. If you want to return it, forget it the postage is the same or more than the cost of what you bought. They gleefully tell you when you try and return saying you might as well keep it. I contested mine with PayPal who agreed with me and did not make me pay. They hide on their website what country returns will be sent to, but it is China.
Items need to be returned to our fulfillment center, we are sorry for any inconvenience. We are working on improving our returns process and hope to give our customers a better experience.
We have been paying attention to the quality issue and are working on improving it as well.
Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Stay safe and have a good day!
This website is a Chinese Scam that has been called out thousands of times, but still persists to be able to exist (Google them)! We purchased what looked to be a great looking cardigan for my wife. What we got was nowhere near the same look. The colors were muted and the design wrong. I believe that what happens is that Zolucky hires 3rd rate manufacturers in China to try and copy a nice looking item from a good manufacturer (it is a picture of the nice item that they post on their website). Of course the resulting item is nowhere near as nice as the original, but that's what Zolucky ships. When you complain, they ask you if they can instead discount the item for you (only like 10 or 20%). NO! If we knew that this sweater was going to look this crappy we would never have bought it - regardless how cheap it was! The problem then becomes that they make you return it, on your dime, TO CHINA! That, of course, is expensive and a complete hassle! Don't buy from these SCAMMERS! And get your credit card company involved to get your money back if you already did buy from them!
Thank you for your comment and sorry to hear that you are not satisfied with our products. Items need to be returned to our fulfillment center and the buyer is responsible for return shipping, so we`ll compensate the buyer with a partial refund to reduce the buyer`s return cost. Sorry that you`re not satisfied with the solution.
We have been paying attention to the quality issue and are working on improving it.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Stay safe and have a good day!
DO NOT purchase from this company if you think you can return the items. After purchasing and receiving the clothes I found them to be far too large when I tried to return them I was send a email that the company was in China and the cost to mail back my item would cost more than I paid for the the dress so they offered me 15% off of my purchase which turned out to be three dollars what a rip off guys
Thank you for your feedback. There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size because the measurement varies between our items.
According to the return policy which is being shown on our website, the customer is responsible for the return shipping fee. Items need to be returned to our fulfillment center, so we`ll compensate the buyer with a partial refund to reduce the buyer`s return cost. Sorry that you`re not satisfied with the solution.
We`ll forward your sincere feedback to the relevant departments. We are working on improving our returns process and hope to give our customers a better experience.
If you have questions, please contact us by email at [email protected] or by chat online.
Stay safe and have a good day!
If you don't like your purchase you have to pay for postage to China plus customs and taxes. NOT WORTH IT!
Thank you for your feedback. According to the return policy which is being shown on our website, the customer is responsible for the return shipping fee. Items need to be returned to our fulfillment center, so we`ll compensate the buyer with a partial refund to reduce the buyer`s return cost. Sorry that you`re not satisfied with the solution.
We`ll forward your sincere feedback to the relevant departments. We are working on improving our returns process and hope to give our customers a better experience.
If you have questions, please contact us by email at [email protected] or by chat online.
Stay safe and have a good day!
Scammed... Chinese company... If you want a refund, you pay for sending back, or, try to negotiate a percentage (low) of what you paid for the terrible clothing that looks nothing like the pictures. There are several companies all related... Nora Cora. Same company. Same fraud. I am immensely surprised and disturbed that the government agencies allow these thieves to continue selling online. DO NOT USE THIS COMPANY or Nora Cora! Make sure to check info on business...
Ie: "Contact, About, Phone" etc. to make sure it isn't China... if you don't want to get burned...
Thank you for your feedback. According to the return policy which is being shown on our website, the customer is responsible for the return shipping fee. Items need to be returned to our fulfillment center, so we`ll compensate the buyer with a partial refund to reduce the buyer`s return cost. Sorry that you`re not satisfied with the solution.
We`ll forward your sincere feedback to the relevant departments. We are working on improving our returns process and hope to give our customers a better experience.
If you have questions, please contact us by email at [email protected] or by chat online.
Stay safe and have a good day!
I ordered a dress that looked so cute in the picture! The dress was nothing like the picture! It was awful and of poor quality! I got authorization to return it but was told it had to be returned to China even though it didn't come from there. I was offered 15% refund instead of returning it. Since I was responsible for the cost of returning it, I took the 15%! It would have cost more to mail it to China! I'm sure they're aware that many will not pay to return it and they wont have to refund cost of item! I will never order from them again! Poor return policy and poor quality product! They don't deserve even one star!
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping, so we`ll compensate the buyer with a partial refund to reduce the buyer`s return cost. Sorry that you`re not satisfied with the solution.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I cant even send this opinion until several tries.
Out of 5 items received want to return 4 of them for being too small. Size charts are incorrect. Put in request for returning the items 4-5 days ago, still no response and than I'm suppose to pay for the postage returning to China. I don't thing so. Not a relievable company. So sorry I purchased from them.
We understand your thoughts. Some of our products are shipped from one of our fulfillment centers in China so the address for returning products is also the return warehouse in China.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Still need my return label to return item. Don't like the fabric of dress
You did not submit a return request. All purchases (except Final sale/Clearance item(s), swimwear, underwear, panties and accessories) can be returned within 30 days after you have received the last package of your order.
Please follow the below steps to submit your return request on our website.
How to Make Your Return:
Step1: Use your computer to visit our website, and then click here "Tracking Order" or the feature at the bottom menu of our home page
Step2: Enter your Email Address and Order Number.
Step3: Click the button VIEW DETAIL and you will see a "Return" button for each specific item.
Step4: Select th reason for your return or describe the issue accordingly.
After you finish the return request and you will get authorization from us by email with a label with our return address within 48H.
Note: If you submit a return application on your mobile phone or tablet, it is hidden in the three small dots at the bottom left of the product, you need to click on it to see it.
Did not realize returns had to be sent out of the US.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping, so we`ll compensate the buyer with a partial refund to reduce the buyer`s return cost. Sorry that you`re not satisfied with the solution.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I especially appreciate ability to view size chart below each item.
Clothing products were usually as expected, but sometimes of poor quality fabrics and not representative of the photo in the ad. Extended wait times for all items. Many items shipped separately from same order, resulting in additional cost to me to pick up. Overall low prices for clothing that is stylish. Great site if you don't mind the occasional disappointment and are able to take that in stride and donate item to a charity.
The quality of the clothing is extremely poor. Not like the website pictures at all. Returns go to China at the customer's expense. Buyer beware!
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The product is hard to find because search Is not working very well, had to
Go all items again, because I didn't put in cart right away.
Not buying again ever! It's not worth it because if you don't like or doesn't fit you cant return to CHINA and lay more that what you bought
It's terrible and the fabrics are very cheap
Sizing charts need to be adjusted. Very disappointing and will not be a return shopper
Hoping clothes fit as nice as they look online. Anxious to receive my order
I could spend hours browsing and shopping for fun clothes on Zolucky; I seriously have fun and find many good bargains. It may take a few days to get to me but the garments I have received have been well made and as shown. I will happily continue to order from this site.
Easy to find something I like- there are so many really cute, nice options even for a more mature (71years old) lady like myself.
I bought two blouses at extremely reasonable prices. I'm very happy with my purchase and will not hesitate to buy from this site again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
The shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now offer free shipping when the order amount after the discount is over $109.(Final sale items and pre-sale items are excluded).
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~