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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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North Carolina
2 reviews
0 helpful votes
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Best shopping ever
September 24, 2022

Easy to shop and find good buys. Love the many pay options and ease of visiting the page's at the online store.

Date of experience: September 24, 2022
Indiana
2 reviews
0 helpful votes
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Glad
September 23, 2022

Items really cute. Could use smaller size next time

Date of experience: September 23, 2022
Florida
1 review
0 helpful votes
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Good
September 23, 2022

Enjoyed looking at items. Hard to chose without buying everything.

Date of experience: September 23, 2022
Illinois
1 review
1 helpful vote
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Absolute crap products!
October 22, 2022

Do NOT buy from this website. Read ALL the reviews for this website online. I ordered three pairs of shoes and the athletic shoe has no tongue in it. It was very light and shabbily made of cheap fabric. The sole was slippery and cheap and made a tapping sound when I tried it on and put it on the floor. Beware of the photos the products they are not as they seem in the photos. I gave one star for the low top athletic shoes because although they were very undercut they give themselves a couple of centimeters leeway for size. They were still not the highest quality shoes. They charge shipping for each item separately so that brought up the price. But the bad thing about many sellers from China is that they will stick you with the shopping costs back, which can be exorbitant and they know this. So if you get garbage it's just buyer beware. They will only offer you 15% back so you've lost your money and end up with garbage products that you cant see because you wouldn't even sell them at the dollar store. Do not buy from these sellers read real reviews.

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Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2022
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. For good willing, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. Please contact us via email or online chat, and we'd love to confirm more details about your return request and communicate with you.

We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~

Oregon
1 review
0 helpful votes
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I thought your clothes were so nice that I ended up placing two orders. I don't know how well these clothes fit because they are Christmas gifts and they haven't been given yet.

Date of experience: September 21, 2022
Alaska
2 reviews
0 helpful votes
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Pleased
September 21, 2022

I ordered first and read reviews later, I thought I had been suckered. After a month waiting-I was pleasantly surprised! The products were exactly as I anticipated. Sizes,! Materials and colors were all like I ordered. It took a while to get, yet for the price and quality it was well worth the Waite!

Date of experience: September 21, 2022
Missouri
1 review
0 helpful votes
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Right sizes equals money, your money
October 21, 2022
Updated review

Im too old and did not know not to use sizing charts. Very nice people but lost a lot of money with wrong sizes.

Date of experience: September 20, 2022

I typed in wrong number, sorry.
August 9, 2022
Previous review

Fun! I wish I had five hundred more dollars!

Date of experience: August 8, 2022
Sweden
1 review
0 helpful votes
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I placed order on August 7th and have not received
October 20, 2022
Updated review

Negative experience as have not received my order as yet

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 20, 2022
Miss W. Zolucky Rep
over a year old

Sorry for any delay. Your order was shipped on 2022-08-18, but the tracking had not been updated for a time. We are checking the issue with the courier and waiting for the feedback. We will inform you via email if there have any updates.

We sincerely apologize for the trouble caused to you. If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!


Easy
August 7, 2022
Previous review

Positive experience

Date of experience: August 7, 2022
Missouri
1 review
0 helpful votes
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Good buys
September 19, 2022

Very satisfied. Will order again. Fast response, and fast delivery

Date of experience: September 19, 2022
California
1 review
0 helpful votes
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Not happy!
October 19, 2022
Updated review

I received my sweater and it is nothing like the description on your site. It is not white it is yellow, and the stripes are huge and ugly. I want to return this sweater, but I can not seem to get a person or chat to help me, I am disgusted with the whole process.

Date of experience: September 19, 2022

1st time
August 17, 2022
Previous review

My first time so I am not sure

Date of experience: August 17, 2022
Indiana
1 review
0 helpful votes
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Unusual experience
September 19, 2022
Updated review

Most of it was very easy. It took a long time to receive order. Clothes were not the same as they looked on line. Quality was definitely less. I hated that you could not speak to a customer service representative. This made everything take longer to resolve any questions that came up about order.

Date of experience: September 19, 2022

Shoping Experience
August 20, 2022
Previous review

Most of it was very easy.

Date of experience: August 20, 2022
California
1 review
0 helpful votes
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Shipping
September 19, 2022

Expected free shipping but didn't get it. Received the shirt in time frame offered.

Date of experience: September 19, 2022
Florida
1 review
0 helpful votes
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Pretty clothes, but not as soft or correct size...
September 18, 2022
Updated review

Your clothes are beautiful but not as soft as stated and probably run larger than normal. I bought a dress and blouse and they are beautiful but run on the bigger size. I usually wear a medium and probably could have gotten a small... however, there are no zippers in the dress so probably wouldn't have been able to get it on.

Date of experience: September 18, 2022

So far, so good
August 16, 2022
Previous review

Hoping the clothes are as good as they look … and fit!

Date of experience: August 16, 2022
Idaho
1 review
0 helpful votes
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Using app was easy
October 18, 2022
Updated review

I bought two tops the same. One for a gift. The large size was gigantic so I had to spend hours adjusting it on my sewing machine. I wore it once and it grew even more. I can't wear it or use the other for a gift so I am out approximately 35 dollars. Can it be returned?

Date of experience: September 18, 2022

Using app was easy
August 12, 2022
Previous review

All is okay so far.

Date of experience: August 12, 2022
Georgia
1 review
0 helpful votes
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Delores
September 17, 2022
Updated review

Your clothing and shoes merchandise is so beautiful and affordable.

Date of experience: September 17, 2022

Beautiful clothes
June 16, 2022
Previous review

Simple checkout

Date of experience: June 16, 2022
California
2 reviews
0 helpful votes
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Nice colors and shapes
September 17, 2022

I received a pair of pants that would fit a toddler. When inquiring about a return, I was told that I would need to pay shipping for the return of the item to China. That is nuts.

Date of experience: September 17, 2022
Australia
1 review
0 helpful votes
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Fast delivery and range
September 17, 2022
Updated review

Amazing range! Things and styles you don't see anywhere else.

Date of experience: September 16, 2022

Fast delivery and range
August 18, 2022
Previous review

Reliable sizing makes shopping easy

Date of experience: August 17, 2022

Unique items
August 9, 2022
Previous review

Have used before and will use again

Date of experience: August 8, 2022
Arizona
1 review
0 helpful votes
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Disappointment with the products
October 16, 2022
Updated review

Is it easy to order the products however when you look at the picture and real products is not even close it's so disappointing

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 16, 2022
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.

Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~


Very easy to use
August 11, 2022
Previous review

This is my second order I can not wait for my first order

Date of experience: August 11, 2022
Texas
2 reviews
0 helpful votes
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Nope
October 16, 2022
Updated review

I dontated all of the clothes to the homeless, but I dont even think the homeless would wear them,, absolutely ridiculous, I spent 400 dollars on garbage, sizes are all wrong! Doesn't look anything like the pictures! The material is see through and just plain out gross and cheap! Zoolucky is a scam! And I will do anything in my power to shut this place down!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 16, 2022
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.

Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~


Easy
August 17, 2022
Previous review

Very cute clothes and easy process

Date of experience: August 17, 2022
Georgia
1 review
0 helpful votes
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A great variety of products and very cute clothes.

Date of experience: September 16, 2022

Great experience
July 17, 2022
Previous review

Very cute clothes. Site easy to navigate.

Date of experience: July 17, 2022