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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Easy to shop and find good buys. Love the many pay options and ease of visiting the page's at the online store.
Do NOT buy from this website. Read ALL the reviews for this website online. I ordered three pairs of shoes and the athletic shoe has no tongue in it. It was very light and shabbily made of cheap fabric. The sole was slippery and cheap and made a tapping sound when I tried it on and put it on the floor. Beware of the photos the products they are not as they seem in the photos. I gave one star for the low top athletic shoes because although they were very undercut they give themselves a couple of centimeters leeway for size. They were still not the highest quality shoes. They charge shipping for each item separately so that brought up the price. But the bad thing about many sellers from China is that they will stick you with the shopping costs back, which can be exorbitant and they know this. So if you get garbage it's just buyer beware. They will only offer you 15% back so you've lost your money and end up with garbage products that you cant see because you wouldn't even sell them at the dollar store. Do not buy from these sellers read real reviews.
I thought your clothes were so nice that I ended up placing two orders. I don't know how well these clothes fit because they are Christmas gifts and they haven't been given yet.
I ordered first and read reviews later, I thought I had been suckered. After a month waiting-I was pleasantly surprised! The products were exactly as I anticipated. Sizes,! Materials and colors were all like I ordered. It took a while to get, yet for the price and quality it was well worth the Waite!
Im too old and did not know not to use sizing charts. Very nice people but lost a lot of money with wrong sizes.
Fun! I wish I had five hundred more dollars!
Negative experience as have not received my order as yet
Sorry for any delay. Your order was shipped on 2022-08-18, but the tracking had not been updated for a time. We are checking the issue with the courier and waiting for the feedback. We will inform you via email if there have any updates.
We sincerely apologize for the trouble caused to you. If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!
I received my sweater and it is nothing like the description on your site. It is not white it is yellow, and the stripes are huge and ugly. I want to return this sweater, but I can not seem to get a person or chat to help me, I am disgusted with the whole process.
Most of it was very easy. It took a long time to receive order. Clothes were not the same as they looked on line. Quality was definitely less. I hated that you could not speak to a customer service representative. This made everything take longer to resolve any questions that came up about order.
Expected free shipping but didn't get it. Received the shirt in time frame offered.
Your clothes are beautiful but not as soft as stated and probably run larger than normal. I bought a dress and blouse and they are beautiful but run on the bigger size. I usually wear a medium and probably could have gotten a small... however, there are no zippers in the dress so probably wouldn't have been able to get it on.
I bought two tops the same. One for a gift. The large size was gigantic so I had to spend hours adjusting it on my sewing machine. I wore it once and it grew even more. I can't wear it or use the other for a gift so I am out approximately 35 dollars. Can it be returned?
Your clothing and shoes merchandise is so beautiful and affordable.
I received a pair of pants that would fit a toddler. When inquiring about a return, I was told that I would need to pay shipping for the return of the item to China. That is nuts.
Amazing range! Things and styles you don't see anywhere else.
Is it easy to order the products however when you look at the picture and real products is not even close it's so disappointing
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
This is my second order I can not wait for my first order
I dontated all of the clothes to the homeless, but I dont even think the homeless would wear them,, absolutely ridiculous, I spent 400 dollars on garbage, sizes are all wrong! Doesn't look anything like the pictures! The material is see through and just plain out gross and cheap! Zoolucky is a scam! And I will do anything in my power to shut this place down!
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
A great variety of products and very cute clothes.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Sorry to hear that the product does not meet your expectations. For good willing, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. Please contact us via email or online chat, and we'd love to confirm more details about your return request and communicate with you.
We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~