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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I ordered two sweaters for Christmas gifts and they were both trash. I will never order from Zolucky again.
Customer service was less than cooperative when I wanted to return my products. I did return them and submitted a tracking number. I am awaiting refund on my credit card. It has been one week since mailing and I have yet to receive acknowledgment yet.
It will depend on shipping times
Turns out shipping times were good. Arrived before Christmas. Thank You.
I will wait to see shipping times and product quality to finalize my opinion of ZOLUCKY
I usually wear a Large when shopping for a top. I'm slender, but have broad shoulders and a large *****. This top is so big, it looks like it is a 1X
Thank you for your feedback. You ordered a jacket(SPU number TE962A3EA6BA). Sorry that you are not satisfied with it.
According to the return policy, the customer is responsible for the return shipping fee. Do you want to do the return? If so, please contact our service team and we will handle it for you.
If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!
Easy to find beautiful items and to check out with no problems
Not really sure if there are even products from this "store". They will take your money, create an order number and a "tracking number", but that's it. The shipment will be "in transit", "unconfirmed", "misplaced", and finally "lost". But don't expect a refund. Some reviews seem to indicate that an actual product was sent, but it was a ridiculous knockoff that didn't resemble what was advertised. Can't believe I fell for this.
Thank you for your feedback. We did ship your order on 14/11/2022.
However, some problem seems to occur during transit. We are now confirming the situation with the courier and waiting for feedback from them.
Once we get a reply, we will send an email to you. If the package was lost during transit, we will arrange a reshipment or issue a refund per your request. Please do not worry.
If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!
Easy to shop and very cute styles.
The prices are super good too!
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Upon checking your order, a full refund was issued back to your payment account. If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!
God knows which country this company is located.
I have to pay my own shipping and handling which will be close to paid for products I've ordered.
And cannot return the final sale items.
The products are cheapest ones I've ever seen.
From the picture, they were so cute but it's not.
Terrible products
Thank you for your feedback. As the price of the final sale items is the lowest price, they are not eligible for any promotion or free shipping for now.
Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments and maybe will change the rule someday.
If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!
Stay safe and have a good day!
I would have appreciate an email confirming my order. When I wrote to check on my order I was informed I did not have one yet, my funds were dispersed to your company. I contacted my band and made a complaint. My order came a few days ago. Two of the dresses do not fit. I contacted your company and was told not to return the merchandise, as my funds have already been returned to me. I have since made another purchase and have not gotten a confirmation for that order.
The last time I ordered, there was not record of my order, yet the clothing arrived. I hope I get confirmation of my order as soon as possible.
So easy to purchase. Received quickly. Such a great selection!
Good prices and I hope since this is my first purchase that the clothing is great
Shipping price is much more than expected. I also wanted to return items as they did not fit properly and was told that along with the return shipping price I may also have additional charges and possible custom fees. Also one item I ordered was advertised as a sweater. It was not. It was just a polyester shirt.
Thank you for your feedback. Items need to be returned to our fulfillment center, we are sorry for any inconvenience. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.
We`ll forward your sincere feedback to the relevant departments and hope to optimize our return policy.
For your order, we would love to communicate with you. Please kindly check the resolution we sent.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Stay safe and have a good day!
Like what I see... hope to make more purchases in the future. I optimistically look forward to good customer service when needed. Thank you.
This is my first experience at the store, the selection and variety of clothing is very alluring and was a pleasure. I will be back for sure.
Dress was much bigger than the measurements. The return requirements were very hard to meet and couldn't be sure they would honor them and only offered a small % of the price charged!
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center by email at [email protected] or by chat online.? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
The website is easy to use, and the clothing is nice looking. I hope my wife likes it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~