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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Louisiana
1 review
1 helpful vote
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Headache
January 13, 2023

The clothes are very cheaply made and do not look like the pictures. Returns, regardless of the reason, are the responsibility of the customer. The return process or address is not readily available. The hoops that you have to jump through eat into the amount of time you have to return packages. The online chat is maintained by bots, so you only get prepared statements that are no different than the ones found on their website. So, I would say to the buyer to beware. What you receive will definitely not be what you get. Trust me, I learned the hard way.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 14, 2022
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~

South Carolina
1 review
0 helpful votes
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Not as it appears to be
December 14, 2022

I ordered some things from Zolucky in October,2022 and only received 3 items in In January 2023,so I checked on my order status today February 13,2023 and I was told out of stock. I just want my money back from this company but reading some of the reviews on BBB its impossible. Don't order from this Zolucky because you will not get what you ordered and you might not get your money back. Run away from this site!

Date of experience: December 13, 2022
Minnesota
2 reviews
0 helpful votes
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First time I've ordered from Zolucky
January 13, 2023
Updated review

My order arrived I was happy with the sweater until I opened it up and saw what a shabby job they did of putting it together. Very poor workmanship the side seams are loosely sewn that you can see the stitches right through the right side of sweater. Wanted to return but was told it would be very costly as it ships back to China and customer pays shipping and other expenses, I was offered a 25% refund and keep the sweater. Very poor business practices. It would have been more costly for me to ship it to China. If I'd been aware items come from China I would never have ordered anything. I am very dissatisfied with Zolucky and will not be ordering from this company again due to the workmanship of product and return policy.

Date of experience: December 13, 2022

First Time Customer
November 13, 2022
Previous review

First time ordering from this site, I hope I won't be disappointed.

Date of experience: November 13, 2022
Arizona
3 reviews
0 helpful votes
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Not kept in loop.
December 13, 2022
Updated review

Attractive designs. Found out that one of the items ordered was out of stock. Always told me that when the item shipped I would get an email. Never happened. The items just showed up.

Date of experience: December 13, 2022

So many pretty things
November 30, 2022
Previous review

Pretty things, positive reviews, GREAT prices!

Date of experience: November 30, 2022

Cute stuff!
July 18, 2022
Previous review

Ordering is simpler than some other sites. Shipping a little high

Date of experience: July 18, 2022
Texas
1 review
0 helpful votes
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2nd time buyer..
January 12, 2023
Updated review

Your site can be so overwhelming... so many pretty things to look at! Sizing is not consist...I measured myself...paid attention their sizing chart and ordered accordingly. Yet, out of 2 orders and I have only 2 tops that are "close" enough to wear. One other thing that would help is better descriptions for fabric used...some descriptions have several different fabrics listed and fabric make or breaks clothing...because with the right kind of fabric, if a "size" is close...it makes it more wearable.

Date of experience: December 13, 2022

2nd time buyer..
November 8, 2022
Previous review

Your site can be so overwhelming... so many pretty things to look at!

Date of experience: November 8, 2022
California
1 review
0 helpful votes
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Return policy
December 13, 2022

Liked the clothes
Return policy very poor
Hard to navigate the emails

Date of experience: December 13, 2022
Colorado
1 review
0 helpful votes
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Quick
December 13, 2022

Went quick and easy.No problem with ordering or shipping. Satisfied with my product.

Date of experience: December 13, 2022
Pennsylvania
1 review
0 helpful votes
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Warm hoodie
December 13, 2022

Took a long time to get here I almost thought it was not coming

Date of experience: December 12, 2022
Virginia
1 review
0 helpful votes
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Cute shirt
December 13, 2022
Updated review

Although I am delighted with the shirt, the delivery process and tracking were disappointing.

Date of experience: December 12, 2022

Good selection
November 12, 2022
Previous review

Easy to navigate

Date of experience: November 12, 2022

Easy to use.
October 16, 2022
Previous review

Customer comments were very helpful.

Date of experience: October 16, 2022
Texas
3 reviews
0 helpful votes
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Received all items ordered
December 12, 2022
Updated review

Have not tried on some of the items, but one was a gift and I gave it to them and they were happy

Date of experience: December 11, 2022

Order disappeared
November 11, 2022
Previous review

Waiting for order to check items

Date of experience: November 10, 2022
Minnesota
1 review
0 helpful votes
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To pay to return them so I'm not interested in hearing from you again

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 11, 2022
Miss W. Zolucky Rep
over a year old

Thank you for your feedback. According to the return policy, the customer is responsible for the return shipping fee. You can check our return policy here https://zolucky.com/information/returns-exchanges
We sent you the return instruction via email on 11-24. Please try to check your email box or spam. Or you could contact our service team directly by email at [email protected] or by chat online.


Smooth
November 12, 2022
Previous review

Smoothly...

Date of experience: November 11, 2022
California
1 review
0 helpful votes
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I loved the reviews from buyers!
December 12, 2022

I loved the products! The reviews were helpful and the clothes were a great deal.

Date of experience: December 11, 2022
Pennsylvania
1 review
0 helpful votes
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Merry Christmas to me
December 11, 2022

Almost everything I loved. The black stretchy pants were more like a griddle so I didn't were them and the blue Jean pants weren't sewn properly around the waist so they torn every time I pulled them up. The shirts were very nice.Ty for asking.

Date of experience: December 11, 2022
Alabama
1 review
0 helpful votes
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Love your products!
December 10, 2022

I have been looking for someplace to order clothes that will keep me warm!

Date of experience: December 10, 2022
New York
1 review
0 helpful votes
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Did not receive proper discount
January 9, 2023

The discount offered was 50% off first order. I did not get that.

Date of experience: December 10, 2022
California
1 review
0 helpful votes
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Slightly complicated but good
December 10, 2022

Waiting for my purchase to arrive;service is good until I receive my purchase.

Date of experience: December 9, 2022
Washington
1 review
0 helpful votes
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Super easy check out
December 9, 2022

Great choices and prices. Slow shipping. Item as advertised. Very nice quality at an unbelievable price!

Date of experience: December 9, 2022
Missouri
1 review
0 helpful votes
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Easy peasy
December 9, 2022

Sent the wrong size. It was a Christmas present that now cannot be worn. I'll need to send it back for a refund or an exchange.

Date of experience: December 9, 2022
Maine
1 review
0 helpful votes
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I love your clothes! I would love to shop more for clothes made in America but the price differences are phenomenal. I can afford some new clothes!

Date of experience: December 9, 2022

Excellent!
December 25, 2021
Previous review

Maybe shipping is a little behind but the product is worth the wait. Havve loved my everything ordered so far.

Date of experience: December 25, 2021

Excellent!
September 11, 2021
Previous review

Love your sales, love your clothes, love that I don't have to go into store!

Date of experience: September 11, 2021

Ordering...
November 24, 2020
Previous review

Very easy order & checkout! Thank you.

Date of experience: November 24, 2020
Oregon
1 review
0 helpful votes
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Quilter
December 9, 2022

Super easy and liked the product, also the price..

Date of experience: December 8, 2022